How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%93+6.6Craft & service penalty89−1.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREJohn Betlem Heating & Cooling
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #77Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,618 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired John Betlem Heating & Cooling for 8 kinds of job.
John Betlem Heating & Cooling for HVAC system maintenance
Clear ✕All 395 Google reviews tagged “HVAC system maintenance” · showing 280
Bobby was very knowledgeable and thoroughly explain the situation. He was very kind he answered more questions with patience. Very pleased with Betlem
Very professional and knowledgeable on time and courteous I highly recommend this company and Thank you.
Mike was great. Super helpful and friendly.
Robert was very professional and did an excellent job cleaning my furnace a d air conditioner unit
Ben was very nice and informative. Showed me a crack that could lead to carbon monoxide leakage. We will be getting a new furnace
Marty was very friendly and helpful, was a pleasure to deal with!
I can't imagine using any other company than John Betlem! They have always been very responsive if we have ever had a problem and their people are very professional and knowledgeable.
Cleaned furnace and enjoyed having a chance to have an entertaining audit
Professional and knowledgeable team!
10/12/26, I just had my routine service done by Anthony and his service was Exceptional. He is extremely polite, knowledgeable and he was very informative in everything that he was doing during the service call. Once again the service from John Betlem is wonderful. And I appreciate the contact of arrival, and who is…
Friendly, helpful, professional
Appointment was kept right on time! Technician was professional and knowledgeable!
The two technician were so professional and amazing on the hot water tank and pipe that they fix Thank you so much Please give those two a raise
John the tech was great, and so was Darien at dispatch who got me another appointment. The AI system used for scheduling when you call was not great. It asked me for notes for the tech. I left detailed notes about what I needed, and none of that info was passed along to the tech. Minus one star for the AI. 5 stars for the people I worked with.
Betlem and Tom provide high quality service and support
Dawson and Bradley did an outstanding job from start to finish. A professional job that we are very happy with. We would highly recommend John Betlem electric to anyone!!!
Ryan and Noah were professional at all times, worked diligently in hot weather and were a real pleasure to have in our home. While both could not have more pleasant, Ryan possessed a special talent & skill of communication. He made sure we were always aware of what they were doing and why…EXCELLENT ! Their clean-up…
John Brennan was dispatched to service my tankless water heater, furnace, and air conditioner. Since this was his first vist to a home we recently purchased, do he was more thorough to review the systems and educate me on their conditions. John is an excellent communicator and gave me confidence those critical…
I’ve been using Betlem for 5 yrs now and I find them very honest and helpful with questions or issues that arise. Today they were here for a normal maintenance cleaning and discovered an unsafe issue with my h20 tank in the way it was installed and unsafe. While I’m upset on having to replace my tank so soon I’m…
Driss did a complete and thorough check and analysis of my hvac systems..phenomenal job, explained everything he did.personable too.
I have used John Betlem for 15 years. They installed and maintained my HVAC and AC. I have had nothing but positive experiences with their staff. All the installation and repair and maintenance staff have been top notch. Recently my technician has been Brady Sylvia. He was careful and thorough as well as…
Highly recommend Betlem especially Todd for his outstanding professional service!
It doesn’t get any better than this!
Ilya did a great job and was very professional. He explained everything to my satisfaction and was patient with my asking him to repeat something if I didn't understand it
Miles was fantastic. Showed up early, went through entire boiler. A pleasure to work with.
Andrew was amazing, very friendly, funny and very helpful and informative
Brandon and team were excellent! Explained new unit to me. Very helpful, friendly and knowledgeable!
Andrew did a great job servicing our HVAC systems. He suggested a part replacement on our AC unit, but didn't push that idea, leaving it up to me to decide. I appreciate his attention to detail and his interpersonal relationship skills as he does his job. I will have him back next year!
Service Technician Brady Sylvia from John Betlem Just finished doing my annual Boiler inspection and maintenancehe was very polite very respectful. Explain the process to me, checked all of my radiators to make sure they were heating up and even change the batteries in my thermostat. It was very personable, very…
Mike is a competent and friendly tech that represents BETLEM well!
Technician was as nice, professional and personable an individual as you could ask for. Very informative and a joy to do business with.
Great workk each time we need them. Both for furnace and plumbing work. Thank you! Great work. First time using Betlem and we will continue. Service tech was impressively knowledgeable. Also used them for plumbing needs. Same great service and personnel.
Excellent experience, and absolutely would recommended.
Timely, professional and capable service at a reasonable price. Thorough cleanup after the work accomplished.
John was very courteous and knowledgeable. He did a thorough inspection and cleaning.
Scheduled annual maintenance of furnace and air conditioning systems. We've used John Betlem Heating and Cooling for many years and have always been pleased with the service. Ben was knowledgeable and found several issues with our 29 year old furnace and air conditioning systems and also noticed issues with our 15…
The company is very attentive, all employees I've been in contact with are caring & efficient. Great quality products & reasonable annual maintenance costs. I have had John Betlem H&C do several jobs, the most recent 8/21/26. Each time I have had the same great experience!
Now that I have discovered John Betlem Heating and Cooling I won’t go anywhere else for furnace/HVAC/hot water tank maintenance. I plan on using them for all electrical and plumbing upgrades as well. It’s like night and day compared to the company I was using. The most thorough, courteous and professional company…
Driss was an outstanding representative of Betlem. He was friendly and professional.
We had our HVAC cleaning done by Bobby,, Excellent worker and didn’t mind me asking questions about the entire unit as he moved forward ,, very knowledgeable and he had a great attitude about his job,, respectful and friendly. Thank You
I have used this company for over 30 years, they have always been professional and assisted immediately after any repair needs. Highly recommend.
John Clark was helpful in explaining the system to me and what he was going to be doing during his maintenance procedure. Seemed like he knew his work well and he gave me an honest assessment of the condition of the system and what I should do to maintain it and keep it running healthy for as long as I can. John was…
No problems during the service. The work was done in a timely manner and kept me informed on the service that was done. It is a pleasure working with John Betlem Heating and Cooling.
Happy customer. Great efficient service. Kind, patient, clean, on time technician Robert.
As usual the appointment was scheduled and the tech arrived on time and communicated all actions taken.
We have used John Betlem for a number of years now and they gave us fast repair/maintenance service on our previous system and upgraded us to our new heating and cooling system. Our service technician (Zach) was friendly and helpful. We are very happy with John Betlem. 2/1/22 Colin came go check out an error…
Technician arrived according to schedule. He was professional and knowledgeable.
Fantastic job by the team who came to my house. They were knowledgeable, personable, professional and efficient. They took the time to explain not just what they were doing, but why it needed to be done. I’m very glad that I’ll be working with John Betlam’s team going forward.
AC went down, called on Sunday and got a tech scheduled Monday AM. He had to order parts and waited until they arrived and completed the work efficiently plus checked heating system. Very thorough and polite.
The technician is clearly knowledgeable and answered my questions directly and efficiently . Good job.
Great friendly tech.
I thought the total cost for the service provided was somewhat excessive.
They are awesome. We have been with them for 25 years.
First of all I rarely, if ever, give a 5 star rating. That being said, this visit came as close to one as I've had. The techs (Andrew and RJ) got right to work and informed me of what they were going to do for my annual PM. If there was an issue with anything, it was explained and corrected. They were neat,…
Quick service, great attention to detail and we appreciated him helping to understand the state of the hvac system. Our technician was thoughtful about keeping out carpets and floors clean when he moved from inside to outside and back again. We appreciate the service and customer service!
John was very professional, friendly, knowledgeable, and efficient. Analyzed the problem quickly and resolved the situation. House is warming up finally. Woke up to 52°, nice to feel the warm air coming out of the vents, especially in the bathroom.
The techs that came out to do the maintenance service were very professional as well as knowledgeable. Found a potential problem and fixed it before it became a problem. The one criticism I could give, NOT WITH THE TECHS, is I really wish you would shorten up the window of time given for them to show up for service.…
Good friendly and efficient service
7/8/26. As always, Brady provides excellent customer service skills. He is professional and courteous and we are impressed with his knowledge about heating and cooling systems. It's obvious that Betlem employs the very best and makes sure that they receive the training needed. We are very satisfied and look forward to your continued service.
Jim and Dave did a perfect heat pump installation. I recommend them and Betlem.
Showed up on time and did a thorough job servicing our equipment
Rob came for my furnace checkup he was great.Very personable young man. He explained and showed me everything that he did.Great service from Betlem.
John was thorough in the annual inspection of our system and attentive to our concerns and questions. He provided information regarding options in the future but did not pressure us to purchase any products. We are very satisfied with the service he provided.
Mike was great!
6/2026 Professional, showed up on time, appeared honest, ready to work, knew what he was doing, cleaned up after himself. , answered questions/concerns. 11/2023 Showed up on time. Called before coming. Seemed to know what he was doing. Informed us of your new programs. Explained things as needed. Checked age of…
Autumn E. did an amazing job. She was polite, professional, and took the time to explain everything clearly as she worked. We discovered we had the wrong filter, and she helped us replace it with the correct one. I would highly recommend Autumn and John Bethlehem.
Marty was excellent. Diagnosed problem and made the repair in quick order.
Very well spoken and explained what he was doing.
He taught me about the machines in the house and was very professional
Was on time, exceedingly professional, and did a great job. Highly recommend.
we were notified that he was on his way and a picture was included so we knew who was due. as usual very knowledgeable and timely. he suggested we replace one small part and made the replacement while here. we would recommend John Betlem to everyone.
Our heat pump was making a very loud noise, and the technician was dispatched the next day which was Saturday on Memorial Day weekend. The technician, Andrew, was polite, courteous and very knowledgeable. He determined the issues and corrected them quickly and efficiently. He explained everything in detail. I was very happy with the service.
Driss was doing AC maintenance but also managed to give good advice that solved a dehumidifier problem!
Polite, efficient, explained his work and his concerns clearly. He was also very respectful of me since I was working.
The technician was knowledgeable, helpful and professional. I am very happy with their service.
Fantastic service, as usual..John Betlem is a Rochester treasure and a company in which I have complete trust. I have never had a negative experience. Andrew was excellent and explained everything to me. Friendly and courteous service .Bravo
I had my furnace and AC maintenance done by Anthony Gallo. Very nice technician, he explained everything that was going to be completed and if any problems were found he would make a recommendations on what the repair and cost would be up front. Anthony took his time on checking both inside and outside units. He…
The tech John was very knowledgeable and super friendly!
Have had a great experience with this company and its technicians. Andrew Eckert who performed furnace and central a/c maintenance. Also a great experience with Hunter, an excellent Plumbing Service Technician and electricians Ryan and Josh who cut and capped a gas line to an old pool heater and removed the…
My wife and I have been using John Betlem Heating and Cooling for many years now. We find them to be honest, professional, and experts in the HVAC field.
Our service technician this year was Dylan who was very friendly and extremely knowledgeable servicing our furnace and air conditioner. He made sure that the furnace and air conditioner were in the best condition to continue to provide the excellent heat and air conditioning.
Courteous, expert, professional service. Reasonable price!
Dylan was wonderful.
My technician, Marty, was excellent: personable, professional, and thorough. A great service experience!
Very informative and very friendly.
Booked on line. Came to house at 8 a.m. Quick and painless
Technician was on time, friendly and explained the job that he was doing while cleaning the furnace. He also explained the importance of changing the filter after winter usage. He was trust worthy.
John Betlem Heating and Cooling sent a technician, John B, for our routine furnace maintenance. John B made contact prior to arriving and responded timely. He explained the testing procedures to make sure that our furnace was operating properly. We are very pleased with the service and knowledge the technician…
was well informed of the work he going to solve the thumping noise.changed. Air filter and did a inspection off the unit and recommended we replace it the near future.
Brady expertly assessed the problems and provides detailed solutions for immediate resolution. He was extremely knowledgeable about my boiler system and what needed to be done immediately and what could wait. He explained what he was doing throughout. Would highly recommend Brady and as a first time user of…
John Betlem heating and cooling is wonderful company I have used them for years. They are always prompt and courteous and never give you a high pressure sales pitch. My tech Robert D. was friendly and knowledgeable. It is so nice to do business with a company that cares about their customers!
Update: John Betlam now offers plumbing services...how do I know this, you may ask? Well, we needed a plumber yesterday and I had recently seen an ad saying John Betlam now did plumbing...based on my long-time experience and satisfaction with them, I gave them a call. Caleb and Nature showed up at our door within a…
Andrew was fantastic. Very professional and right on time. Would recommend him and the company without hesitation.
Robert Consalvo was excellent. Very thoughtful and knowledgeable. He answered all my questions and set me up with the proper person for getting an air purification system. Highly recommend for getting your HVAC serviced.
Always professional service. Another extremely well done install! So happy staying with the same company for all my house upgrades.
Had an issue with the heating system during a cold snap, Betlem sent us Tom who was professional, friendly and efficient. Couldn’t have asked for better service! Thank you!
John Brennan did an excellent job and it was a pleasure meeting him
No heat at 2100hrs when it's degrees F outside. Had a great, competent tech there in less than two hours who got it done and going, on a 30+ year old furnace. We need a new one and we will be getting it from them.
Very professional company in every aspect Fast service and Bobby the technician was spot on and very knowledgeable
We were extremely impressed with the service from Betlem Heating & Cooling, and especially with our technician, John. From start to finish, he was professional, knowledgeable, and incredibly thorough. He took his time to carefully inspect and clean everything, documented his work in great detail, and explained each…
On Wednesday, Feb 11, our furnace died in the middle of the night. By Thursday morning, Betlem had a tech out to the house to take a look! My furnace and A/C were both over 30 years old, so I suspected I was not about to receive any good news. The tech, Todd C, was able to quickly diagnose the issue which ended up…
John Brennan, the technician who did a maintenance check on our furnace, is very knowledgeable, skilled and friendly. He found a part that needed replacing and took care of it quickly. The cost was reasonable. I highly recommend using John Betlem for your HVAC needs!
Scheduled online. Arrived promptly on day of booking. Thomas did a great job and informed me of all issues that were addressed and fixed.
Andrew is very punctual, professional and knowledgable. Always a great experience. Highly recommend.
Great service!
Very knowledgeable well spoken gentleman. Answered all my questions. Ben left me with peace of mind. Thank you Ben.
John was very nice professional and courteous. 10/10
After my yearly maintenance by a John Betlem technician, they reported that a few components were corroding and it would be more cost effective to replace the entire 19yr old furnace than just these parts. Steve Betlem came in a follow up to inspect what furnace would best suit our needs and how else we could…
I would to thank Technician Robert "Bobby" Giglio for checking out my furnace and explaining to me the service that was preformed. The unit was fine and I am 100 % happy with John Betlem & Heating & Cooling
I have been a customer of John Betlem for many years and have never disappointed. Today was my annual furnace check. My technician, Mike Parchus, was on time, friendly, and professional. I trust John Betlem, and have recommended them to friends.
Excellent, courteous, professional work.
Very professional! I’ve been using them for 25 years.
Great service. Timely appointment checked entire system prompt repair and maintenance
We’ve had John Betlem Heating and Cooling out several times over the last year, and every experience has been excellent. Their team is consistently courteous, professional, and efficient. Most recently, Brady handled a routine maintenance visit and was outstanding. He gave me an honest, straightforward assessment…
Everything with great except for the new automation phone system.
Showed up as scheduled. Knowledgeable and professional. Fixed an issue that was created when heater was installed. Very pleased with the service provided.
Great service and expertise from John Betlem Heating and Cooling. My uncle and grandmother used them for years and years and now I am and I'm very pleased. I have two homes that are serviced by Betlem and take advantage of their annual service advantage club. Extremely reliable. And again 2025, great service,…
The Betlam team were friendly, explained what they were doing to do insulating my attic. They were neat and even laid tarps down through the house where they were tracking, to protect our floors. The job looked thorough, and they responded to my concerns about the existing attic roof vents.
JBHC’s tech Bobby Giglio arrived on time, was polite, professional and efficient.
Bobby arrived on time and was polite, respectful and professional. He took his time thoroughly explaining his recommendations and didn’t pressure me in any way. He was efficient in servicing my boiler and making the necessary repairs. He went above and beyond to be certain the system was safely operating and that I…
Have used them for years and level of service and caring professionals has been a constant number one experience.
Brody is very personable, timely and does a nice job!
Bobby was on time and very professional. It was a simple problem which he spotted within a few minutes. Plus my dog loved him, so that is high praise! The only negative is dealing with AI on the initial call. So far it hasn't worked well. Hopefully that will be resolved soon.
I had an outside outlet that kept tripping the breaker, Dawson and his tech worked in the rain to get it fixed quickly. Price was fair. I've been a John Betlem customer for about 10 years, very reliable and professional.
I have a boiler system that they installed a few years ago. I schedule a yearly routine maintenance service and chose my time for the appointment. They showed up hours early which I was not prepared for, then proceeded to tell me we can’t even begin to run the basic tests till we replace your pump on the boiler.…
Bobby was terrific. He was very knowledgeable and very good at explaining to me what needed to be done. He's typical of the excellent Betlem team.
John Betlam has always been wonderful to us and today was no exception to that! Andrew made sure everything was up and running as efficiently as possible—which is great with those high RG&E bills!
Dylan was very good, personal, explained things completely. Made an extra effort to fix issues.
Service was professionally done and on time.
I appreciated the thorough furnace inspection and the willingness of Dylan H.to explain what he was doing and answering my questions
Wonderful
Mike was great showed up early in the day and did a thorough inspection of my furnace.
Super awesome service today. The technician was knowledgeable, professional and communicated great!
We have used John Betlam for years and can always count on their professionalism and expertise. Zach has been our technician for years now and is always courteous and knowledgeable. Highly recommend their services.
Andrew was very friendly and helpful with all my questions
Andrew was very polite when introducing himself. He invited me to watch him if I wanted to. He did a complete checkup on the furnace and checked out the gas pipes to make sure there was no leaks. I will certainly recommend John Betlem Heating & Cooling, if I am asked . Andy deserves three thumbs up.
This is the company that you can rely upon! They are professional, prompt and provide A+ services! We have service contracts for our heating and AC systems. I feel confident that when/if there are issues, JB Heating & Cooling will address the situation and provide a remedy! BRAVO to the team!
Technician was well trained, personable and answered all my questions. I'm always impressed with their thorough service and up to date technology.
Dylan from John Betlem Heating & Cooling came out today for a normal maintenance visit. He was very professional and friendly. He did a thorough inspection of our furnance and presented some recommendations to optimize the performance of our furnance. No hard sell just straightforward recommendations with details on…
The heating service appointment was quickly and professionally accomplished by Andrew. He also communicated the status of the equipment, and confirmed that I should expect another visit in the spring of 2025 to check and verify the operation of the air conditioning equipment. good to know Betlam is just a call away if an issue does occur.
Bobby was courteous, explained all my options for the work he was about to do and the cost associated with each one. Very professional. Have not been disappointed with anyone from this company that has done work in my home.
Brady did an awesome job maintaining our furnace. He was very professional and thorough.
John Betlem always does a great job turning up my furnace and air conditioner. I have used them several times and I they always do a great job.
Very polite and courteous. Given direct answers when applicable. Always on time . One important detail about John Betlem Company, they have a great reputation.
Did good work friendly, informative.
I have had them come to do furnace maintenance twice now and both times were great. The technicians are honest, thorough, and don't try to upsell you on any services that you don't need.
Very professional company from first phone call to installation. Would definitely recommend.
Always prompt, courteous, professional, easy to deal with. Highly recommend!!!
I had my central air, furnace and hot water heater serviced….cleaning, filter changed…maintenance…Miles, was great….he has been with the company for a while, and he knows his stuff…he explained everything where I could understand it very easily. I will contact Betlem again and ask specifically for Miles again for…
The response time was very fast. The technician was professional, he explained what he was doing and what needed to be done. Did it in a timely manner. I’ve been using them for the last 3 years for maintenance on my furnace and AC system
Great customer service and work by the Tech. person. Reasonable pricing for the work completed. Very pleased overall with John Betlem Heating/Cooling. I would recommend the Co. to friends and family.
Ilya was fantastic! He was very thorough in explaining things to us in a way that we could understand. He was also great with our dogs 😀
The level of service I received today was just outstanding. Andrew Nicholas (John Betlem technician) was professional, extremely knowledgeable and thorough.
Outstanding service from start to finish! Dylan Hawkins went above and beyond in every aspect of customer experience. He was punctual, professional, and treated my home with great respect. What impressed me most was the exceptional communication—he explained the maintenance process, answered all my questions…
Great service man
Miles did our furnace inspection today. He was knowledgeable and thorough. He brought to our attention that our ignitor was getting old and could use to be replaced to prevent a malfunction down the road. We appreciated Miles letting us know and helping us keep our home safe. We ar Betlem members so only had to pay for the parts needed.
Mike was friendly, knowledgeable, efficient, and informative. A quality member of the team.
He was professional, polite and knowledgeable. Very friendly
The Betlem HVAC technician did maintenance on my home's furnace. He was very professional and thorough. Because of this experience, Betlem is now my go-to for future HVAC issues.
Andrew is always professional, courteous and knowledgeable when he comes to clean my furnace and air conditioner. John Betlem is lucky to have him as a part of their team!
Technician was polite, efficient, and thorough.
The warranty service that I received was prompt and professional.
During my furnace inspection, the technician noticed an issue with the water heater and was able to fix it at the same time. Greatly appreciated!
Andrew was very polite, confident, knowledgeable and efficient.
On time and courteous Did good job
The service tech arrived on time and was quick and thorough.
Ben Finch from John Betlem Heating and Cooling recently serviced my furnace, and he was an outstanding technician. He was not only extremely knowledgeable but also exceptionally courteous and honest. What stood out was his helpfulness—he took the time to explain the process and address all of my questions, which…
Top notch professionalism, clean installation, friendly service.
We had our annual AC and furnace service performed today by Ilya of John Betlem Heating & Cooling. Ilya provided an excellent service experience. He was very knowledgeable and friendly, and clearly explained everything that did. Ilya’s technical and communication skills were superb. We have used John Betlem Heating…
Always a fantastic experience when dealing with John Betlem and my latest yearly tune up was no exception. The technician, Andre, did a wonderful job explaining everything he was doing. I appreciated his professionalism and that he protected our flooring by wearing coverings over his boots. After the visit he…
I called in the folks from John Betlem to do some work on my home in August. They did a great job and were very polite. I will be using them again in the future.
Ben was out for a maintenance visit on the tankless water heater that we purchased last year. He was knowledgeable and polite, he is a wonderful representative for your company. I would recommend John Betlem, 5 star service!
John Betlem stood by their work warranty, product warranty, and Club Membership plan to take care of a problem I had with previous heat pump and newly installed AC unit
The problem with my A/C was determined, the part was installed, the system was checked before the technician left. My home is cool and comfortable. Thank you, Garrett Miller, and Kathy Betlem for responding quickly.
Informative technician. Keeps our appliances in good working order.
Update: 09/24/2024 and 09/26/2024 I had my annual checkup. Some problems were found by the junior tech Andrew who referred it to senior tech Todd who came out and promptly diagnosed and fixed the problem within a few hours. Everything was up and running like brand new. I cannot say enough about John Betlem…
Polite professionals, analyzed and repaired our maintenance issued quickly and correctly. Very satisfied with all our interactions to date.
Yet again we used John Betlem H & AC!! Aside from the knowledgeable staff, in my opinion a true indication of good service is when a problem occurs and it is immediately taken care of. We had a slight scheduling issue that our phone person Jasmine corrected and sent out Andrew, a very capable technician to service…
We have had our regular HVAC service with John Betlem for many years. It has been great. Recently we engaged them for a big project involving electrical, furnace/heat pump, and insulation. The customer service has been fantastic. All people - from Steve Betlam to the electrician Ryan, from the insulation manager,…
We agreed to have John Betlem service our central air conditioning system in our home. A service technician from John Betlem arrived at our home back on May 29th for a summer tune-up of our central air conditioning system. During the visit the service technician indicated that a start capacitor was showing values…
Michael Parchus came out for general service for our heating system. He was on time, professional, and answered our questions. A nice guy and we would highly recommend Michael as a technician and John Betlem Heating & Cooling in general.
John Betlem Heating & Cooling has installed a heating and AC system several years ago and have been providing maintenance since. They have always been prompt and courteous, arriving in a timely fashion for all service calls. Additionally, as a hearing impaired customer, their office and technicians communicate…
Company responded immediately to my service request. Ben, the technician was dedicated and knowledgeable. Problem was resolved with a thorough explanation and as quickly as possible.
Very skilled and professional service!
Company reached out to me to complete routine maintenance. It was performed in a timely and professional manner
I just had my yearly service done by Leslie, (do not know his last name) but I wanted to say that he was extremely professional, polite and knowledgeable. His customer service was outstanding! I look forward to having him service our home in the future.
I'm updating my review from my recent experience in Sept 2023. This company continues to amaze me with their caring approach, the knowledge level, work ethic and professionalism of everyone I deal with. The salesman, Tom, came out to go over some questions with me, discovered I was eligible for a New York State…
Miles is highly professional. Very helpful and went out of his way to explain what he was doing and why.
Great service by Miles and his coworker, very professional and knowledgeable.
I've been using John Betlem for a few years now. I like the option of AC and Furnace maintenance done at the same time. My sister is trying John Betlem next week for the same service.
We know we are taken care of with John Betlem Heating and Cooling. We had to call on Friday night of this 4th of July holiday weekend - Miles came to our rescue, solved the problem and had us up and running in less than an hour. The peace of mind knowing that if you have an issue they have technicians like Miles to take care of the problem, is priceless.
Had a recent Maintenance Service done on my furnace/central A/C system . Had this Carrier system installed last year by John Betlem. Runs great , just want to keep it that way. The Service Technician ( Miles)who did this Annual Maintenance service , was very friendly/customer service seem like his priority, /very…
Great Service Friendly Helpful People⭐️⭐️⭐️⭐️⭐️ Heating and Cooling Equipment BOTH We’ve been loyal customers for more than a couple decades.
First time with John Betlam. Service was great for annual cleaning and inspection. Both office reps and service reps friendly and professional.
Professional, knowledgeable, respectful, helpful. I will definitely use this company again.
Service technician was EXCELLENT. Safe - wore mask and gloves the entire time. Friendly, Professional, and thorough - showed me in detail everything he would be doing. Glad to do business with John Betlem ... you should too! 4/3/23 - Just has early maintenance done on furnace. Quick, Easy, Professional and friendly service person!
Technician took time to find the problem that others could not. Always great service from them. Very satisfied.
Tankless water heater installation of a replacement of a unit that could not be fixed. Very good service was done on short notice by a knowledgeable professional. They also installed a new high-efficiency furnace that we are very pleased with. Great service!
Top notch technician, professional, and courteous.
I had routine maintenance performed on my furnace. I always request Todd. As usual he was friendly, on time, and thorough. Zak joined him on this call. I mentioned I occasionally detect a gas smell. Todd and Zak were able to detect a small gas leak and repaired it quickly.
Zachary is an amazing technician, prompt thorough and very knowledgeable and a great asset to the company.
They have been to our home twice this week including yesterday afternoon to fix an HVAC system they installed 6 years ago. The tech today got it working again and said it needed some parts replaced and he was going to reach out to his superior for “permission” to order the parts. No time frame on the parts. Why…
Tech is knowledgeable, polite and helpful. He advised me about the new part available to prevent further damage from AC condensation. He also shared information about insulation and other programs offered by the company.
John Betlem installed a new HVAC system in December of 2021. The work was meticulously done and the system (Carrier) has been working perfectly since. We just had the first routine maintenance performed and our technician, Bob was the best I have had come through here. His knowledge of the system was unmatched and…
John Betlem installed my new Carrier furnace 12 yrs ago. They were back to do an inspection. The inspection showed I had bad heat exchangers. Page 2 of the Carrier furnace manual states a 20 year warranty on the heat exchangers.The options I was given was: Option 1) new heat exchangers for the price of $1200 + tx…
As part of my annual maintenance contract, the John Betlem service technician, John 'Marty', performed a maintenance check of our home furnace system. He was friendly, professional and completed the job quickly and efficiently, including the replacement of the furnace filter and the humidifier panel and adjusting…
Always professional service performed by people who know what they are doing.
Always excellent service from Betlem.
JBHC fixed replaced our circuit board on our furnace. The two technicians who came out were very thorough in explaining exactly what was going on. They were honest and fixed our heat after being cold for a week! Highly recommend!
Very knowledgeable technician knew exactly what to fix it did it in a timely fashion
My service technician is great. I request him every year. Very nice and knowledgeable and very personable.
My wife and I have been Betlem customers since 1990. We have had them install two heating and a/c units (1990 and 2015), one electric water heater, one heat pump, and had them do two duct cleanings. That says it all!
Tom was very efficient, courteous and neat during the annual furnace maintenance per our annual service agreement. No suggestions were made because none were needed. All went well and we're very pleased.
I have been a John Betlem customer for over 25+ years and have been totally satisfied in every aspect of your service. From the service staff during phone contacts, to the outstanding training and abilities of your technical staff, and your attentive sales personnel, each experience has been perfect. I have always…
I had an Energy Audit done by Mason, sponsored by a state grant, prior to my installation. He arrived on time, was very pleasant and personable, explained what he was doing and answered all my questions. It was a very positive experience!
I am very happy with John Betlam service. Nick explained a minor problem carefully In a way that I understood. I would highly recommend this company. Every time they come to my home, I get great service.
On time, courteous, great job!
Collin Priest was very professional and knowledgeable.He did a thorough job on our unit. The humidifier needed a new part and he took care of the problem. He also fixed a gas leak. He is definitely a person you want on your team. Dennis
I chose John Betlam when my ancient HVAC system gave up in September of 2020. Not only were they able to install a new system quickly, before I really needed it for winter, they also did it in a budget that worked for me with zero sales pressure. I am keeping the maintenance contract I have going as it seems…
I had Nathan S. from John Betlem Heating and Cooling perform a check on my air conditioning and furnace yesterday. He called while on his way and arrived at my home with a smile! He was extremely patient and helpful! Very knowledgeable and polite. I would highly recommend John Betlem Heating and Cooling to anyone!
Nathan was professional, thorough and explained the results. I would highly recommend him and John Betlem. Thank you Nathan.
Zach gave very helpful energy-saving advice as I told him I’m trying to cut down on electricity. He was so very helpful! Thank you Zach!
Colin Did a very good job.
Zach is a great tech, very knowledgeable, friendly and courteous.
The John Betlem team came through again to help diagnose and repair a house thermostat wiring issue that was impacting my Nest Thermostat battery life. Bob showed the great values of listening, patience and experience to quickly get to the issue and then tactically fix it. Happy camper!
Competent and professional
I am very happy with the level of service I receive from the Betlem crew. I will continue to put my trust in them.
Electrical services. Anthony was professional, knowledgeable, and courteous. I am confident by using John Betlem I will receive the customer service and support from their staff and expert skilled technicians like Anthony.
Very friendly and competent technical person
Great service, super Tech, pleased that we are your customer
When I told Phil that I wish we couldn't see the holes in the wall from the old thermostat he asked if we had the plate from the new one and went to ck the box . He turned off the power to the furnace put the plate on and hooked it back up . Now it looks much better 😊
Technician Bob is courteous, friendly, and professional. Great services.
Great job and great service at one year post-installation of my furnace/ac and hot water heater!
Excellent service and the products offered are great. Miles (service technician) was prompt, friendly, and professional for the annual service. Great company to use for your heating and a/c needs.
Leslie was prompt, courteous, went right to work, very timely!
I've used John Betlem for some years now and they're always excellent. Their service techs are very good, the service contract is worthwhile, and I've found it pays to stay on top of the system. I've recommended them to neighbors and they get the same good service. Good outfit!
Thank you for your continued excellent service, and wonderful technicians! Every person who has been to our house over the years has been top-notch, friendly, and so helpful. I refer as many people as I can to you, based on our first-hand experiences.
Our Technician Nick was, as usual, professional, informative and very friendly. Glad we have Betlem doing our yearly maintenance.
great job by tech
This company installed my generator , brought my heater up to date on maintenance to include warranty work . I trust them with all my needs. There has been a change in this company since I had them do the above work. They are very slow or do not call you back when they promise or say the will or at least that was my…
Excellent service and technician, Bob, was on time, knowledgeable courteous. Would recommend this company, John Betlem Heating Company
Had used a local competitor for years but had grown dissatisfied with their service. Tried John Betlem based on a family recommendation and came away very happy. Just routine service at a home we had just moved into but Nick H was a pleasure to deal with. He called ahead and was prompt. Very friendly but also very…
Been a customer for over two decades. Very happy with Paul and Sam our service technicians.
Nick was very thorough and professional performing our furnace maintenance, including finding and repairing a leak that no one else had ever identified.
Work was done professionally and thoroughly. Was very pleased with both the technician and the work performed.
Bob gave me plenty of lead time to get to the church to meet him. He explained every thing he was doing and was very pleasant and courteous. He gave me an estimate of what further work would cost if needed. The cleaning that he did has so far solved the problem. I would love to have him come and help us again.
Quality,caring service.
Technician was courteous, knowledgeable and professional. Took his time to do the job right without cutting corners. Very pleased with the service preformed. John Betlem company trains the best.
Zach (technician) was outstanding!
Marty is a true asset to your company!
David was more than helpful and is an excellent technician ...
100% confidence in John Betlem Company’s service technicians ability to keep my Carrier HVAC system in top condition.
We've used Betlem for years. They are always there quickly when we need them. We wouldn't go anywhere else for HVAC products or service
Sean was punctual, courteous, thorough, and professional.
Scott was great 7&is welcome to service my furnace/AC at any time.
Miles is exceptional. He went above & beyond to make sure before he left the job what he did was 100% completed. He’s conscientious and makes recommendations to ensure your HVAC is running at its best. We will be very happy to have Miles again as our technician.
I've been using John Betlem for HVAC maintenance since moving back to the area. Since I'm far from an HVAC expert (I'm clueless) it helps to have folks who can explain things in terms I actually understand. The technician who has come both times, Miles, has done a great job and I'm definitely pleased with the service.
The installation and service were both very professionally done. The service technician Zachery was very knowledgable and courteous. He was on time and explained every thing that he was doing.
Zack was great! He was quiet, efficient, and called to ask me if he could arrive earlier than the scheduled time.
Have been using Betlam for many years. Their folks are professional and communicative.
Zach and Nick were courteous and knowledgeable. They took the time to answer our questions. We’ve been with John Betlem for more than 25 years and have always gotten great service.
Todd did a great job servicing our heating and AC equipment. He worked efficiently and did a thorough job of performing our annual service. He was courteous and very friendly and he took the time to explain what he had done. I would and have recommended John Betlem Heating and Cooling to friends and family.
Sean was very thorough and professional. Our issue was promptly handled successfully. We had a very positive experience.
Excellent work, personable, knowledgeable. Perfect tech.
Miles and Tom were very professional. Clear and straightforward about our HVAC system.
John Betlem installed our HVAC system over 20 years ago and have provided service the same amount of time under a service contract. The HVAC performs today like the day it was installed due to their service .
We have used Betlem for years. We would highly recommend them to anyone looking for heating and air conditioning!
Great company. Fast courteous service. Our technician , Scott, was friendly and explained everything perfectly.
Our recent annual service visit was well executed. The team worked efficiently and thoroughly. Their feedback and suggestions were helpful. We trust John Betlem Heating, Cooling and Electrical.
Zack is highly professional and a real asset to the Betlam team!
Todd was very professional. He explained the problem and fixed it promptly. There was very quick response to service. Couldn’t be happier!
Miles is a great representative of your company. He very competent, friendly and punctual
Always professional and courteous from initial phone call to the Technicians work. Very pleased with Betlam
For this service call, Matt, our technician, was prompt and very knowledgeable about our A/C system and the problem we were having. He didn't rush. He took his time to ensure doing the job right. He was very thorough and left the area impeccably clean. I will use John Betlem Heating & Cooling again for all of my HVAC needs.
As we grow older, we appreciate vendors who will help us with the upkeep of our home. We appreciate having a vendor check our heating and cooling system to ensure that we can get through the winter safely. We also appreciate knowing we can call for service should something happen. Getting older isn't easy, but…
Outstanding service. Mike P. has been servicing our HVAC system for years. He answers all our questions and always leaves us no doubt that heat and a.c. are in tip top shape.
Consistently honest and affordable service! Use them for both my home and business.
We have been dealing with John Betlem Heating and Cooling for more than 40 years and have always found them to be professional and genuine. Professional in their punctual arrival and efficient work ethic. Genuine in their honest appraisal of our heating and cooling equipment condition. We trust their opinion and…
Myles was great! Showed up on time and was very through and informative.
service rep was efficient and knowledgeable and pleasant and the service is quality but affordable
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 389 | $27–$251 |
| Heating system maintenance | 357 | $37–$278 |
| Heating system installation | 304 | — |
| A/C system maintenance | 266 | $27–$483 |
| Heating system repair | 219 | $161–$834 |
| Install AC | 199 | — |
| HVAC system repair | 117 | $124–$818 |
| Install thermostat | 109 | — |
