How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%93+6.6Craft & service penalty89−1.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREJohn Betlem Heating & Cooling
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #77Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,618 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired John Betlem Heating & Cooling for 8 kinds of job.
John Betlem Heating & Cooling for HVAC system maintenance
Clear ✕All 395 Google reviews tagged “HVAC system maintenance” · showing 60
Bobby was very knowledgeable and thoroughly explain the situation. He was very kind he answered more questions with patience. Very pleased with Betlem
Very professional and knowledgeable on time and courteous I highly recommend this company and Thank you.
Mike was great. Super helpful and friendly.
Robert was very professional and did an excellent job cleaning my furnace a d air conditioner unit
Ben was very nice and informative. Showed me a crack that could lead to carbon monoxide leakage. We will be getting a new furnace
Marty was very friendly and helpful, was a pleasure to deal with!
I can't imagine using any other company than John Betlem! They have always been very responsive if we have ever had a problem and their people are very professional and knowledgeable.
Cleaned furnace and enjoyed having a chance to have an entertaining audit
Professional and knowledgeable team!
10/12/26, I just had my routine service done by Anthony and his service was Exceptional. He is extremely polite, knowledgeable and he was very informative in everything that he was doing during the service call. Once again the service from John Betlem is wonderful. And I appreciate the contact of arrival, and who is…
Friendly, helpful, professional
Appointment was kept right on time! Technician was professional and knowledgeable!
The two technician were so professional and amazing on the hot water tank and pipe that they fix Thank you so much Please give those two a raise
John the tech was great, and so was Darien at dispatch who got me another appointment. The AI system used for scheduling when you call was not great. It asked me for notes for the tech. I left detailed notes about what I needed, and none of that info was passed along to the tech. Minus one star for the AI. 5 stars for the people I worked with.
Betlem and Tom provide high quality service and support
Dawson and Bradley did an outstanding job from start to finish. A professional job that we are very happy with. We would highly recommend John Betlem electric to anyone!!!
Ryan and Noah were professional at all times, worked diligently in hot weather and were a real pleasure to have in our home. While both could not have more pleasant, Ryan possessed a special talent & skill of communication. He made sure we were always aware of what they were doing and why…EXCELLENT ! Their clean-up…
John Brennan was dispatched to service my tankless water heater, furnace, and air conditioner. Since this was his first vist to a home we recently purchased, do he was more thorough to review the systems and educate me on their conditions. John is an excellent communicator and gave me confidence those critical…
I’ve been using Betlem for 5 yrs now and I find them very honest and helpful with questions or issues that arise. Today they were here for a normal maintenance cleaning and discovered an unsafe issue with my h20 tank in the way it was installed and unsafe. While I’m upset on having to replace my tank so soon I’m…
Driss did a complete and thorough check and analysis of my hvac systems..phenomenal job, explained everything he did.personable too.
I have used John Betlem for 15 years. They installed and maintained my HVAC and AC. I have had nothing but positive experiences with their staff. All the installation and repair and maintenance staff have been top notch. Recently my technician has been Brady Sylvia. He was careful and thorough as well as…
Highly recommend Betlem especially Todd for his outstanding professional service!
It doesn’t get any better than this!
Ilya did a great job and was very professional. He explained everything to my satisfaction and was patient with my asking him to repeat something if I didn't understand it
Miles was fantastic. Showed up early, went through entire boiler. A pleasure to work with.
Andrew was amazing, very friendly, funny and very helpful and informative
Brandon and team were excellent! Explained new unit to me. Very helpful, friendly and knowledgeable!
Andrew did a great job servicing our HVAC systems. He suggested a part replacement on our AC unit, but didn't push that idea, leaving it up to me to decide. I appreciate his attention to detail and his interpersonal relationship skills as he does his job. I will have him back next year!
Service Technician Brady Sylvia from John Betlem Just finished doing my annual Boiler inspection and maintenancehe was very polite very respectful. Explain the process to me, checked all of my radiators to make sure they were heating up and even change the batteries in my thermostat. It was very personable, very…
Mike is a competent and friendly tech that represents BETLEM well!
Technician was as nice, professional and personable an individual as you could ask for. Very informative and a joy to do business with.
Great workk each time we need them. Both for furnace and plumbing work. Thank you! Great work. First time using Betlem and we will continue. Service tech was impressively knowledgeable. Also used them for plumbing needs. Same great service and personnel.
Excellent experience, and absolutely would recommended.
Timely, professional and capable service at a reasonable price. Thorough cleanup after the work accomplished.
John was very courteous and knowledgeable. He did a thorough inspection and cleaning.
Scheduled annual maintenance of furnace and air conditioning systems. We've used John Betlem Heating and Cooling for many years and have always been pleased with the service. Ben was knowledgeable and found several issues with our 29 year old furnace and air conditioning systems and also noticed issues with our 15…
The company is very attentive, all employees I've been in contact with are caring & efficient. Great quality products & reasonable annual maintenance costs. I have had John Betlem H&C do several jobs, the most recent 8/21/26. Each time I have had the same great experience!
Now that I have discovered John Betlem Heating and Cooling I won’t go anywhere else for furnace/HVAC/hot water tank maintenance. I plan on using them for all electrical and plumbing upgrades as well. It’s like night and day compared to the company I was using. The most thorough, courteous and professional company…
Driss was an outstanding representative of Betlem. He was friendly and professional.
We had our HVAC cleaning done by Bobby,, Excellent worker and didn’t mind me asking questions about the entire unit as he moved forward ,, very knowledgeable and he had a great attitude about his job,, respectful and friendly. Thank You
I have used this company for over 30 years, they have always been professional and assisted immediately after any repair needs. Highly recommend.
John Clark was helpful in explaining the system to me and what he was going to be doing during his maintenance procedure. Seemed like he knew his work well and he gave me an honest assessment of the condition of the system and what I should do to maintain it and keep it running healthy for as long as I can. John was…
No problems during the service. The work was done in a timely manner and kept me informed on the service that was done. It is a pleasure working with John Betlem Heating and Cooling.
Happy customer. Great efficient service. Kind, patient, clean, on time technician Robert.
As usual the appointment was scheduled and the tech arrived on time and communicated all actions taken.
We have used John Betlem for a number of years now and they gave us fast repair/maintenance service on our previous system and upgraded us to our new heating and cooling system. Our service technician (Zach) was friendly and helpful. We are very happy with John Betlem. 2/1/22 Colin came go check out an error…
Technician arrived according to schedule. He was professional and knowledgeable.
Fantastic job by the team who came to my house. They were knowledgeable, personable, professional and efficient. They took the time to explain not just what they were doing, but why it needed to be done. I’m very glad that I’ll be working with John Betlam’s team going forward.
AC went down, called on Sunday and got a tech scheduled Monday AM. He had to order parts and waited until they arrived and completed the work efficiently plus checked heating system. Very thorough and polite.
The technician is clearly knowledgeable and answered my questions directly and efficiently . Good job.
Great friendly tech.
I thought the total cost for the service provided was somewhat excessive.
They are awesome. We have been with them for 25 years.
First of all I rarely, if ever, give a 5 star rating. That being said, this visit came as close to one as I've had. The techs (Andrew and RJ) got right to work and informed me of what they were going to do for my annual PM. If there was an issue with anything, it was explained and corrected. They were neat,…
Quick service, great attention to detail and we appreciated him helping to understand the state of the hvac system. Our technician was thoughtful about keeping out carpets and floors clean when he moved from inside to outside and back again. We appreciate the service and customer service!
John was very professional, friendly, knowledgeable, and efficient. Analyzed the problem quickly and resolved the situation. House is warming up finally. Woke up to 52°, nice to feel the warm air coming out of the vents, especially in the bathroom.
The techs that came out to do the maintenance service were very professional as well as knowledgeable. Found a potential problem and fixed it before it became a problem. The one criticism I could give, NOT WITH THE TECHS, is I really wish you would shorten up the window of time given for them to show up for service.…
Good friendly and efficient service
7/8/26. As always, Brady provides excellent customer service skills. He is professional and courteous and we are impressed with his knowledge about heating and cooling systems. It's obvious that Betlem employs the very best and makes sure that they receive the training needed. We are very satisfied and look forward to your continued service.
Jim and Dave did a perfect heat pump installation. I recommend them and Betlem.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 389 | $27–$251 |
| Heating system maintenance | 357 | $37–$278 |
| Heating system installation | 304 | — |
| A/C system maintenance | 266 | $27–$483 |
| Heating system repair | 219 | $161–$834 |
| Install AC | 199 | — |
| HVAC system repair | 117 | $124–$818 |
| Install thermostat | 109 | — |
