How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%93+6.6Craft & service penalty89−1.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREJohn Betlem Heating & Cooling
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #77Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,618 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired John Betlem Heating & Cooling for 8 kinds of job.
John Betlem Heating & Cooling for HVAC system repair
Clear ✕All 119 Google reviews tagged “HVAC system repair” · showing 20
Our service technician, John arrived and listened to what we thought was the issue. Both the AC and furnace just stopped working. We knew both systems were in excellent condition, but we’ve had a lot of work being done inside the house with a lot of drywall dust floating around. We believed that dust was the…
Technician was great and very knowledgeable
Driss did a complete and thorough check and analysis of my hvac systems..phenomenal job, explained everything he did.personable too.
I have used John Betlem for 15 years. They installed and maintained my HVAC and AC. I have had nothing but positive experiences with their staff. All the installation and repair and maintenance staff have been top notch. Recently my technician has been Brady Sylvia. He was careful and thorough as well as…
Andrew did a great job servicing our HVAC systems. He suggested a part replacement on our AC unit, but didn't push that idea, leaving it up to me to decide. I appreciate his attention to detail and his interpersonal relationship skills as he does his job. I will have him back next year!
Milke was great. Very professional and did a great job.
Technician was as nice, professional and personable an individual as you could ask for. Very informative and a joy to do business with.
Terrific service. Found the problem quickly.
Andrew was terrific! He was very patient and allowed me to watch everything he did, and explained everything as he did it. He was neat and very efficient in his work. All folks I’ve met at John Betlem have been quite professional and knowledgeable. I would certainly recommend John Betlem to anyone.
Bobby did a great, thorough job on a difficult call and left me with instructions for further troubleshooting. He was timely, courteous and knowledgeable.
Bobbie explained the situation with several options to resolve the issue. He knows his stuff. He’s an excellent representative for the company.
Installed a new furnace and AC unit. From the Service Tech to the Salesman and the Install techs. we were treated with dignity and respect. Everyone involved was very professionable. The work was professionable and when the work was finished you'd have never known they were ther except for the new equipment and comfort
Great emergency help! Thank you!
Happy customer. Great efficient service. Kind, patient, clean, on time technician Robert.
Serviceman was very informative and answered all my questions and concerns
Max, Tyler and Cody did a great job. They worked efficiently and delivered quality results
Technician arrived according to schedule. He was professional and knowledgeable.
Thomas did a great job. Very professional and efficient. Very knowledgeable. Replaced electrical service. Coordinated with RG&E.
Always a good experience!
John was very professional, friendly, knowledgeable, and efficient. Analyzed the problem quickly and resolved the situation. House is warming up finally. Woke up to 52°, nice to feel the warm air coming out of the vents, especially in the bathroom.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 389 | $27–$251 |
| Heating system maintenance | 357 | $37–$278 |
| Heating system installation | 304 | — |
| A/C system maintenance | 266 | $27–$483 |
| Heating system repair | 219 | $161–$834 |
| Install AC | 199 | — |
| HVAC system repair | 117 | $124–$818 |
| Install thermostat | 109 | — |
