How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%93+6.6Craft & service penalty89−1.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREJohn Betlem Heating & Cooling
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #77Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,618 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired John Betlem Heating & Cooling for 8 kinds of job.
John Betlem Heating & Cooling for HVAC system repair
Clear ✕All 119 Google reviews tagged “HVAC system repair”
Our service technician, John arrived and listened to what we thought was the issue. Both the AC and furnace just stopped working. We knew both systems were in excellent condition, but we’ve had a lot of work being done inside the house with a lot of drywall dust floating around. We believed that dust was the…
Technician was great and very knowledgeable
Driss did a complete and thorough check and analysis of my hvac systems..phenomenal job, explained everything he did.personable too.
I have used John Betlem for 15 years. They installed and maintained my HVAC and AC. I have had nothing but positive experiences with their staff. All the installation and repair and maintenance staff have been top notch. Recently my technician has been Brady Sylvia. He was careful and thorough as well as…
Andrew did a great job servicing our HVAC systems. He suggested a part replacement on our AC unit, but didn't push that idea, leaving it up to me to decide. I appreciate his attention to detail and his interpersonal relationship skills as he does his job. I will have him back next year!
Milke was great. Very professional and did a great job.
Technician was as nice, professional and personable an individual as you could ask for. Very informative and a joy to do business with.
Terrific service. Found the problem quickly.
Andrew was terrific! He was very patient and allowed me to watch everything he did, and explained everything as he did it. He was neat and very efficient in his work. All folks I’ve met at John Betlem have been quite professional and knowledgeable. I would certainly recommend John Betlem to anyone.
Bobby did a great, thorough job on a difficult call and left me with instructions for further troubleshooting. He was timely, courteous and knowledgeable.
Bobbie explained the situation with several options to resolve the issue. He knows his stuff. He’s an excellent representative for the company.
Installed a new furnace and AC unit. From the Service Tech to the Salesman and the Install techs. we were treated with dignity and respect. Everyone involved was very professionable. The work was professionable and when the work was finished you'd have never known they were ther except for the new equipment and comfort
Great emergency help! Thank you!
Happy customer. Great efficient service. Kind, patient, clean, on time technician Robert.
Serviceman was very informative and answered all my questions and concerns
Max, Tyler and Cody did a great job. They worked efficiently and delivered quality results
Technician arrived according to schedule. He was professional and knowledgeable.
Thomas did a great job. Very professional and efficient. Very knowledgeable. Replaced electrical service. Coordinated with RG&E.
Always a good experience!
John was very professional, friendly, knowledgeable, and efficient. Analyzed the problem quickly and resolved the situation. House is warming up finally. Woke up to 52°, nice to feel the warm air coming out of the vents, especially in the bathroom.
The workers were polite, and hard working.
Fun time, especially the champagne at the end. (just kidding)
Ben was polite and thorough.
Our AC broke the day of our graduation party and they came out within hours to fix it. Our technician, Brady, was extremely knowledgeable, professional, and pleasant! Highly recommend!
Ben did a fantastic job! Very professional and courteous!
Matt Gordon was very helpful and very efficient. He did everything he could in a short period of time as we had to leave for an appointment. Very sweet person.
The two men who installed our AC and humidifier units were very clean, polite, knowledgeable and professional. They were concentrated on doing the job right and not quickly; which is often an issue with other companies who just want to get to the next job and quality is sacrificed. Great job Betlem team!!!
Very good service . Very knowledgeable and considerate. Explained everything. Highly recommend.
Ran new air supply with minimal demolition, clean work!
Very impressed. Our service tech John Clark was professional yet very friendly.also extremely smart and experienced..he new what he was doing for sure .I would ask for him in the future. He diagnosed a difficult condition in our air conditioner and repaired it within an hour..I signed up for a membership because of…
He taught me about the machines in the house and was very professional
Was on time, exceedingly professional, and did a great job. Highly recommend.
Mike Parchus is a great technician.. He showed and explained the problem with our unit. Was very capable,efficient and extremely polite
Top notch service!! I highly recommend John Betlem!!
John Betlem is the service provider for our Ductless AC units within our commercial building on East Avenue. The service is amazing. The techs are on time. Kind. Tell me exactly what they are doing. Fair price. Always let us know additional costs upfront. They work around my tenant schedules. I am very happy with the service we receive.
Ben was very professional, polite and knowledgeable. He diagnosed the issue with my HVAC system immediately.
Have had a great experience with this company and its technicians. Andrew Eckert who performed furnace and central a/c maintenance. Also a great experience with Hunter, an excellent Plumbing Service Technician and electricians Ryan and Josh who cut and capped a gas line to an old pool heater and removed the…
My wife and I have been using John Betlem Heating and Cooling for many years now. We find them to be honest, professional, and experts in the HVAC field.
Many years of satisfactory experience with this company.
I have been a John Betlam Heating and Cooling Customer since 1990.....36 years. They came highly recommended by my mother and Step father and I have always been thoroughly impressed with their ability, expertise, professionalism and response time. Todd is excellent and I’d be very happy to have him again. I…
Great response time and Ben was awesome. Been here twice now and it’s nice to see same faces. Would recommend to ditch the AI receptionist. It was tough to communicate with.
Brady expertly assessed the problems and provides detailed solutions for immediate resolution. He was extremely knowledgeable about my boiler system and what needed to be done immediately and what could wait. He explained what he was doing throughout. Would highly recommend Brady and as a first time user of…
Came home to a furnace not working , booked an online appt. Bob came within a couple hours. Temporarily was able to fix and ordered parts. Signed up for the maintained membership , we should have done years ago !
It is a comfort to have a heating/cooling company I can rely on. Fast service and expert technicians, what more could I ask for.
The guys were great to work with.
Update: John Betlam now offers plumbing services...how do I know this, you may ask? Well, we needed a plumber yesterday and I had recently seen an ad saying John Betlam now did plumbing...based on my long-time experience and satisfaction with them, I gave them a call. Caleb and Nature showed up at our door within a…
Had an issue with the heating system during a cold snap, Betlem sent us Tom who was professional, friendly and efficient. Couldn’t have asked for better service! Thank you!
Super informative and got me up and running quickly. Now I have heat. Thenks!
No heat at 2100hrs when it's degrees F outside. Had a great, competent tech there in less than two hours who got it done and going, on a 30+ year old furnace. We need a new one and we will be getting it from them.
John Clark from John Betlem was absolutely wonderful! He communicated ahead of his arrival, he communicated during his visit, and he set appropriate expectations for the fix and timeline... And then exceeded them. In my opinion, he went above and beyond and really made a bummer situation where our furnace broke down…
Tanner was very good at explaining to me what he needed to do and why. The work was done quickly but thoroughly.
Called John Betlem this morning for an issue with my dad's furnace. They were able to get a tech out within a couple hours. Ben was the Tech and he was very knowledgeable and personable. Would recommend John Betlem and Ben to anyone needing service.
They always respond quickly for help. I appreciate that they are thorough in their inspection and explain the process of repairs understandable. Ben was great, personal and professional
Brady was very thorough, and explained everything fully. He did a good job.
John Brennan, the technician who did a maintenance check on our furnace, is very knowledgeable, skilled and friendly. He found a part that needed replacing and took care of it quickly. The cost was reasonable. I highly recommend using John Betlem for your HVAC needs!
Scheduled online. Arrived promptly on day of booking. Thomas did a great job and informed me of all issues that were addressed and fixed.
Very knowledgeable well spoken gentleman. Answered all my questions. Ben left me with peace of mind. Thank you Ben.
Very professional
Our furnace stopped running in these fridge temps and John Betlem was the only ones to get here fast! Brady got here quick and did a great job! He was kind and informative! Thank you so much!
Great service. Timely appointment checked entire system prompt repair and maintenance
After couple of decades, our Carrier furnace was having issues. When comparing repair costs to that of a new system, we opted to replace the furnace. The techs took about 4 hours to switch it out. Quite happy with the outcome.
Heat was out. The problem was fixed. I appreciated how quickly they responded. The technician was excellent .
Andrew was very pleasant and was fast in determining what the problem was with the furnace. He seemed very knowledgeable about the mechanics. He did not rush and seemed confident with fixing what was needed. Betlem isn't normally our heating contractor but i would not hesitate to use them on a continual basis.…
Mike did a nice job quickly diagnosing the problem with my zone damper.
Showed up as scheduled. Knowledgeable and professional. Fixed an issue that was created when heater was installed. Very pleased with the service provided.
Our technician, Brady Sylvia, was fantastic. He took the time to explain what was wrong and show me how he was fixing it. He humored my questions and curiosity and was obviously highly skilled and knowledgeable. He explained the benefits of preventative maintenance, and I feel relieved knowing that my HVAC system is in good hands going forward with Betlem.
I was able to get same day service for my furnace! The technician was able to diagnose my issue and help me come to a resolution.
Ben was awesome. Such a nice guy and very knowledgeable
Marty the technician was super nice & helpful. He explained everything very well.
We have the Advantage Plan and have had very timely responses with Betlem's. Always professional, thorough, and explain things to us. Thanks to a great team!
10 out of 10 as always. Rob called me on his way on Wednesday and essentially explained that because my heat was working once again, that it would be a wasted service fee. So when it stopped again, I knew just what to do. I called over and they got a service fellow *John Clark* who was nothing short of the best of…
I was very pleased and impressed with Tanner who was my technician yesterday. He was very professional and competent. Kudos for coming through with an emergency replacement. Thanks Tanner.
I absolutely love ❤️ John Betlem. I had Mark Parina for years and when he went out of business I started using John Betlem and I'm glad I did...They truly care about the Customers and I'm glad to be part of the John Betlem Family ❤️
Bobbie worked with me to resolve an unusual situation in a creative way, saving time and expense. Very appreciative…
Ben was awesome. Very courteous and did a great job quickly and efficiently.
timely and professional
Shamus and Brad P. installed a new outdoor air conditioning unit, tied it in to our 3-1/2-year old furnace, replaced metalwork to accommodate a new condenser, neatly wired and piped the new connections, tested the unit, and even got the app to work on my phone. These guys explained the process clearly, were…
We have had outstanding service from John Betlem Heating & Cooling over the years. They sent a technican, Dan Jones, in response to a non emergency service call within a couple of days. He quickly diagnosed and resolved the problem with our Mitsubishi Mini Split. He was very knowledgable and answered all questions…
We had technician Brady Sylvia repair our AC unit. He was so knowledgeable! Explained everything clearly! What a pleasure to find good workmanship! John Betlem for us.
My furnace became unsafe and needed replacement. Install technicians were prompt and completed the job. However an unfortunate accident happened during installation. The next day a troubleshooting tech assessed work required. The next morning two techs and install supervisor punctually arrived and corrected the…
Betlem as a company was great to work with and our technician Brady was excellent.
Polite professionals, analyzed and repaired our maintenance issued quickly and correctly. Very satisfied with all our interactions to date.
I was very worried about what the cost of our repair was going to be. We had another company previously and was quoted a huge price for repairs. A friend recommended John Betlem to us. We called them in, and were extremely happy with the service, the expertise, and price we received from our technician, Paul…
We had service technician, Brady Sylvia out today to check our air conditioning unit. He explained what the new noises were, and helped us to understand and troubleshoot potential issues. He is very knowledgeable and good with translating technical language into user friendly customer talk. Thank you, Brady and Betlam for good service!
I have had both heating and cooling units from John Betlem for over 10 years now, along with a service contract for yearly maintenance. Without fail, the technicians that come to service my systems have been courteous and respectful, as well as thorough in their approach to maintaining my systems. (Update 1 year…
When our furnace would not start and I placed a service call, they had a technician come out the next day. Miles was very friendly, polite and professional. He explained the issue and options. Unfortunately, the end result was we needed a new furnace. Tom Tapke came out within a half hour of Miles contacting…
Bob, was very polite and professional , he also showed me how I could save some money on the service he provided.
I strongly recommend John Betlem Heating & Cooling, Inc. Their techs were professional from diagnosis to completion of the job. Dalton was great at researching and discovering the transferrable warranty on my furnace. He contacted the manufacturer to confirm the transferrable warranty and what was covered. Todd…
pleasant and efficient service
Carrier Heat Exchanger warranty swap had problem, Bob (Tech) immediately T/S the issue. Betlem got a 2nd replacement Exchanger quickly, and Bob redid the swap. The 2nd try was the charm. Bob was great!
My experience with john betlem has been very positive. The service tech we had is tops. Definitely a 5 star company.
I had John Betlem (JB) install a high efficiency boiler and hot water tank 10 + years ago at my first home and they did such an excellent job I could NOT forget about them during the bidding process for work that I needed done at my current home! I requested bids for a central AC unit and hot water tank at my…
The work by all technicians were superb. Miles was great. Dave and the other guys were excellent installing a brand new furnace/ac unit. Works perfectly. I have to say, the way they worked, process and cleanliness after the job was done was the best I’ve ever had with any hvac company. For sure!!!!
Great service by Miles and his coworker, very professional and knowledgeable.
Adam & Collin present a good image of Betlem H & C. They were courteous and answered my questions to the fullest. They cleaned up after the installation was completed and asked if I had any unanswered questions. I could not have been more pleased.
Great Service Friendly Helpful People⭐️⭐️⭐️⭐️⭐️ Heating and Cooling Equipment BOTH We’ve been loyal customers for more than a couple decades.
Technician took time to find the problem that others could not. Always great service from them. Very satisfied.
Tankless water heater installation of a replacement of a unit that could not be fixed. Very good service was done on short notice by a knowledgeable professional. They also installed a new high-efficiency furnace that we are very pleased with. Great service!
Betlem was able to get a technician out same day and repair my furnace in a quick and efficient fashion. My technician Nathan was very respectful and knowledgeable, explaining what was wrong and the solution to the problem before moving forward. Highly recommend for any HVAC needs
Great job Done on time and at a fair price Scott very knowledgeable
We had a phenomenal experience with Leslie--he was efficient, kind and thoughtful in explaining how our system worked. He help me set up the app and even explained how to change the filter. Thanks so much, Leslie!! Highly recommend!
Always excellent service from Betlem.
Tech was professional and did his best to resolve our issue
Thank you for your continued excellent service, and wonderful technicians! Every person who has been to our house over the years has been top-notch, friendly, and so helpful. I refer as many people as I can to you, based on our first-hand experiences.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 389 | $27–$251 |
| Heating system maintenance | 357 | $37–$278 |
| Heating system installation | 304 | — |
| A/C system maintenance | 266 | $27–$483 |
| Heating system repair | 219 | $161–$834 |
| Install AC | 199 | — |
| HVAC system repair | 117 | $124–$818 |
| Install thermostat | 109 | — |
