How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%93+6.6Craft & service penalty89−1.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREJohn Betlem Heating & Cooling
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #77Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,618 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired John Betlem Heating & Cooling for 8 kinds of job.
John Betlem Heating & Cooling for heating system installation
Clear ✕All 306 Google reviews tagged “Heating system installation” · showing 20
John Betlem was amazing. Max, Jim, Charles and Don were extremely professional and very knowledgeable. They removed the old furnace and installed a new one with central air. Five Star Service.
Techs arrived and completed both furnace and air conditioner installations thoroughly and efficiently, with no disruption to our home. Everyone was knowledgable, super friendly, and made sure we had no questions or concerns before they left. It was a great experience from the initial contact for a quote to the…
Shamus, Brandon, Ryan, and Tyler did a wonderful job removing the old and installing our new HVAC system. They were friendly, tolerant of our dogs, and did a fantastic job. The area was cleaned and all old stuff taken with them. Shamus was great in explaining the new thermostat, as well as the new system and…
Jessi was friendly, kind courteous and professional. He verified the system worked properly and no gas leaks. He answered all questions and verified I understood the answer. The job was done on time and made sure the area was as clean as when he arrived. He showed me where the filter was and how to replace it. He…
I've trusted John Betlem for 36 years and they have never let me down. When it was time to replace my 28-year-old furnace, Mac and Bo handled the installation flawlessly. They arrived right on time, walked me through the process, and gave an accurate timeline for the job. They were incredibly professional, took the…
Very professional and friendly. Great team - enjoyed working with them.
The install team for my new furnace was excellent, answered all my questions, kept me informed on the progress of the install. Very professional, thorough and quality minded in their interactions - the clean up was outstanding!
The sales and installation process was as convenient and pleasant as we hoped it would be. The folks involved were inquisitive, understanding, thorough and non-pressuring. Jess and the installation crew were on the job and didn't stop till it was fully completed. There were many man hours involved. No regrets at all…
Called on Saturday, salesmen reached out and hooked me up with a decent price. Came out Sunday and sent pictures to the installation team, and then Monday had a new HVAC unit installed. Talk about immediate service. I have had friends also utilize them, and they say the same things. Was very informative and answered…
Ben was very nice and informative. Showed me a crack that could lead to carbon monoxide leakage. We will be getting a new furnace
They did fantastic job, and when they were finished the area was cleaned.
We recently had a new heating unit installed by John Betlem Heating & Cooling, and the entire experience was outstanding. Not only did they match a competitor's price, but their team was incredibly professional from start to finish. The technicians arrived right on time, and they were friendly, knowledgeable, and…
They replaced my heating and cooling system and new thermostat. They did a super job. Brandon,Bo, Mac where very friendly and helpful with everything they did and how to maintain it.
Braden and Jacob did excellent work at my home. They explained what would take place and welcomed any questions I might have during the process. Very friendly and professional. A good representation of BETLEM services.
We had an issue with our furnace not turning on and we were able to schedule an appointment right away, even on a holiday. Our technician John C was super friendly, communicated clearly, and efficiently solved our issue. Would highly recommend! Update: This year, we had a new hvac system installed. Mike was able to…
Hard working and wonderful crew. Finished a big project within 7 hours and the floor was spotless when they were done
Your employees were kind and courteous knew what they were doing. Had the job done in no time there was no messing around and they cleaned up. Everything was beautiful when they left.
Great job by you and yor crewThanks again Leo
Great team and great service from start to finish.
The installation team (Boaz, McAllister and Brandon were excellent! They worked efficiently, professionally and answered all our questions.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 389 | $27–$251 |
| Heating system maintenance | 357 | $37–$278 |
| Heating system installation | 304 | — |
| A/C system maintenance | 266 | $27–$483 |
| Heating system repair | 219 | $161–$834 |
| Install AC | 199 | — |
| HVAC system repair | 117 | $124–$818 |
| Install thermostat | 109 | — |
