How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%93+6.6Craft & service penalty89−1.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREJohn Betlem Heating & Cooling
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #77Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,618 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired John Betlem Heating & Cooling for 8 kinds of job.
John Betlem Heating & Cooling for heating system installation
Clear ✕All 306 Google reviews tagged “Heating system installation” · showing 40
John Betlem was amazing. Max, Jim, Charles and Don were extremely professional and very knowledgeable. They removed the old furnace and installed a new one with central air. Five Star Service.
Techs arrived and completed both furnace and air conditioner installations thoroughly and efficiently, with no disruption to our home. Everyone was knowledgable, super friendly, and made sure we had no questions or concerns before they left. It was a great experience from the initial contact for a quote to the…
Shamus, Brandon, Ryan, and Tyler did a wonderful job removing the old and installing our new HVAC system. They were friendly, tolerant of our dogs, and did a fantastic job. The area was cleaned and all old stuff taken with them. Shamus was great in explaining the new thermostat, as well as the new system and…
Jessi was friendly, kind courteous and professional. He verified the system worked properly and no gas leaks. He answered all questions and verified I understood the answer. The job was done on time and made sure the area was as clean as when he arrived. He showed me where the filter was and how to replace it. He…
I've trusted John Betlem for 36 years and they have never let me down. When it was time to replace my 28-year-old furnace, Mac and Bo handled the installation flawlessly. They arrived right on time, walked me through the process, and gave an accurate timeline for the job. They were incredibly professional, took the…
Very professional and friendly. Great team - enjoyed working with them.
The install team for my new furnace was excellent, answered all my questions, kept me informed on the progress of the install. Very professional, thorough and quality minded in their interactions - the clean up was outstanding!
The sales and installation process was as convenient and pleasant as we hoped it would be. The folks involved were inquisitive, understanding, thorough and non-pressuring. Jess and the installation crew were on the job and didn't stop till it was fully completed. There were many man hours involved. No regrets at all…
Called on Saturday, salesmen reached out and hooked me up with a decent price. Came out Sunday and sent pictures to the installation team, and then Monday had a new HVAC unit installed. Talk about immediate service. I have had friends also utilize them, and they say the same things. Was very informative and answered…
Ben was very nice and informative. Showed me a crack that could lead to carbon monoxide leakage. We will be getting a new furnace
They did fantastic job, and when they were finished the area was cleaned.
We recently had a new heating unit installed by John Betlem Heating & Cooling, and the entire experience was outstanding. Not only did they match a competitor's price, but their team was incredibly professional from start to finish. The technicians arrived right on time, and they were friendly, knowledgeable, and…
They replaced my heating and cooling system and new thermostat. They did a super job. Brandon,Bo, Mac where very friendly and helpful with everything they did and how to maintain it.
Braden and Jacob did excellent work at my home. They explained what would take place and welcomed any questions I might have during the process. Very friendly and professional. A good representation of BETLEM services.
We had an issue with our furnace not turning on and we were able to schedule an appointment right away, even on a holiday. Our technician John C was super friendly, communicated clearly, and efficiently solved our issue. Would highly recommend! Update: This year, we had a new hvac system installed. Mike was able to…
Hard working and wonderful crew. Finished a big project within 7 hours and the floor was spotless when they were done
Your employees were kind and courteous knew what they were doing. Had the job done in no time there was no messing around and they cleaned up. Everything was beautiful when they left.
Great job by you and yor crewThanks again Leo
Great team and great service from start to finish.
The installation team (Boaz, McAllister and Brandon were excellent! They worked efficiently, professionally and answered all our questions.
We had a furnace inspection by Amber who identified a cracked heat exchanger in our old furnace. 4 days later Shamus and crew had a new one installed. Our contacts with ALL of the Betlem folks during this process were prompt, competent and very friendly! Couldn't ask for more!!!
Very professional.
Hunter was great.He did a fantastic job and was great to talk to.He was a pleasure to have work in my home.
I just can’t say enough about the kindness, friendliness, professionalism, camaraderie, understanding about giving my dog a “potty break”, and willingness to teach that these men brought to my home today for my HVAC installation. Everyone spoke so highly and respectfully about “John Betlam Heating and Cooling! And…
Excellent service. Fair Pricing. Tom (sales), Brandon, Kevin, Cayden, Akiel (installation) were all professional, knowledgeable and on-time.
The install team couldn't have been more professional, friendly and efficient. Our new HVAC system was installed in a highly competent manner.
I'm amazed at the quick response to my need for a new furnace. Estimate was done on the 23rd and installation on the 25th. Brandon and Cayden were right on time. They both did an excellent job and were very thorough with explaining everything to me.
I have used John Betlem for 15 years. They installed and maintained my HVAC and AC. I have had nothing but positive experiences with their staff. All the installation and repair and maintenance staff have been top notch. Recently my technician has been Brady Sylvia. He was careful and thorough as well as…
Cody, Jim, and Dave were on time, and worked to ensure a quality installation. I especially appreciate that they were able to trouble shoot a few issues, that they cleaned up even more than what had been, and the time Cody spent with me addressing my concerns and explaining everything they did, including what to…
Great installation team and prompt and courteous service
Great experience with Mike in sales. Very responsive. Ryan and his team did an awesome install job. Would give 5 stars except had to wait a week for heat pump as the 1st one was damaged. But it’s all good!
The crew of 3 that was sent to install my new furnace were professional, polite, and kept me in the loop for the whole process. My salesperson, Mike, was also very informative and great to work with! Thanks!
Jim, Brandon and Daniel did an excellent job installing our new air conditioner and furnace. Prompt, polite, job site clean when they left. I was provided a great explanation of all that was done that day and what was included with our purchase.
Nick and Cody and team installed a new water heater, A/C, and furnace. They were all very professional and polite. They tested the system, explained everything to me, and answered all of my questions. And they cleaned up everything, including vacuuming the carpet - which just had a very minor amount of debris from…
Perfection!
Had furnace and AC replaced
The Betlem team is unmatched! I am a pretty stubborn buyer when it comes to large capital improvements for my home. I asked a TON of questions, and Justin was attentive, responsive, and honest with me about my needs. After deciding on a new Lennox 4 ton AC unit and 90%er furnace, the install happened within 1 week…
Timely, professional and capable service at a reasonable price. Thorough cleanup after the work accomplished.
The whole experience was very professional and as painless as a full boiler replacement could be. I thought the price was fair for the job. Andrew and Nick did a very tidy job of installing and commissioning the new system.
The company is very attentive, all employees I've been in contact with are caring & efficient. Great quality products & reasonable annual maintenance costs. I have had John Betlem H&C do several jobs, the most recent 8/21/26. Each time I have had the same great experience!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 389 | $27–$251 |
| Heating system maintenance | 357 | $37–$278 |
| Heating system installation | 304 | — |
| A/C system maintenance | 266 | $27–$483 |
| Heating system repair | 219 | $161–$834 |
| Install AC | 199 | — |
| HVAC system repair | 117 | $124–$818 |
| Install thermostat | 109 | — |
