How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%93+6.6Craft & service penalty89−1.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREJohn Betlem Heating & Cooling
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #77Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,618 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired John Betlem Heating & Cooling for 8 kinds of job.
John Betlem Heating & Cooling for heating system installation
Clear ✕All 306 Google reviews tagged “Heating system installation” · showing 140
John Betlem was amazing. Max, Jim, Charles and Don were extremely professional and very knowledgeable. They removed the old furnace and installed a new one with central air. Five Star Service.
Techs arrived and completed both furnace and air conditioner installations thoroughly and efficiently, with no disruption to our home. Everyone was knowledgable, super friendly, and made sure we had no questions or concerns before they left. It was a great experience from the initial contact for a quote to the…
Shamus, Brandon, Ryan, and Tyler did a wonderful job removing the old and installing our new HVAC system. They were friendly, tolerant of our dogs, and did a fantastic job. The area was cleaned and all old stuff taken with them. Shamus was great in explaining the new thermostat, as well as the new system and…
Jessi was friendly, kind courteous and professional. He verified the system worked properly and no gas leaks. He answered all questions and verified I understood the answer. The job was done on time and made sure the area was as clean as when he arrived. He showed me where the filter was and how to replace it. He…
I've trusted John Betlem for 36 years and they have never let me down. When it was time to replace my 28-year-old furnace, Mac and Bo handled the installation flawlessly. They arrived right on time, walked me through the process, and gave an accurate timeline for the job. They were incredibly professional, took the…
Very professional and friendly. Great team - enjoyed working with them.
The install team for my new furnace was excellent, answered all my questions, kept me informed on the progress of the install. Very professional, thorough and quality minded in their interactions - the clean up was outstanding!
The sales and installation process was as convenient and pleasant as we hoped it would be. The folks involved were inquisitive, understanding, thorough and non-pressuring. Jess and the installation crew were on the job and didn't stop till it was fully completed. There were many man hours involved. No regrets at all…
Called on Saturday, salesmen reached out and hooked me up with a decent price. Came out Sunday and sent pictures to the installation team, and then Monday had a new HVAC unit installed. Talk about immediate service. I have had friends also utilize them, and they say the same things. Was very informative and answered…
Ben was very nice and informative. Showed me a crack that could lead to carbon monoxide leakage. We will be getting a new furnace
They did fantastic job, and when they were finished the area was cleaned.
We recently had a new heating unit installed by John Betlem Heating & Cooling, and the entire experience was outstanding. Not only did they match a competitor's price, but their team was incredibly professional from start to finish. The technicians arrived right on time, and they were friendly, knowledgeable, and…
They replaced my heating and cooling system and new thermostat. They did a super job. Brandon,Bo, Mac where very friendly and helpful with everything they did and how to maintain it.
Braden and Jacob did excellent work at my home. They explained what would take place and welcomed any questions I might have during the process. Very friendly and professional. A good representation of BETLEM services.
We had an issue with our furnace not turning on and we were able to schedule an appointment right away, even on a holiday. Our technician John C was super friendly, communicated clearly, and efficiently solved our issue. Would highly recommend! Update: This year, we had a new hvac system installed. Mike was able to…
Hard working and wonderful crew. Finished a big project within 7 hours and the floor was spotless when they were done
Your employees were kind and courteous knew what they were doing. Had the job done in no time there was no messing around and they cleaned up. Everything was beautiful when they left.
Great job by you and yor crewThanks again Leo
Great team and great service from start to finish.
The installation team (Boaz, McAllister and Brandon were excellent! They worked efficiently, professionally and answered all our questions.
We had a furnace inspection by Amber who identified a cracked heat exchanger in our old furnace. 4 days later Shamus and crew had a new one installed. Our contacts with ALL of the Betlem folks during this process were prompt, competent and very friendly! Couldn't ask for more!!!
Very professional.
Hunter was great.He did a fantastic job and was great to talk to.He was a pleasure to have work in my home.
I just can’t say enough about the kindness, friendliness, professionalism, camaraderie, understanding about giving my dog a “potty break”, and willingness to teach that these men brought to my home today for my HVAC installation. Everyone spoke so highly and respectfully about “John Betlam Heating and Cooling! And…
Excellent service. Fair Pricing. Tom (sales), Brandon, Kevin, Cayden, Akiel (installation) were all professional, knowledgeable and on-time.
The install team couldn't have been more professional, friendly and efficient. Our new HVAC system was installed in a highly competent manner.
I'm amazed at the quick response to my need for a new furnace. Estimate was done on the 23rd and installation on the 25th. Brandon and Cayden were right on time. They both did an excellent job and were very thorough with explaining everything to me.
I have used John Betlem for 15 years. They installed and maintained my HVAC and AC. I have had nothing but positive experiences with their staff. All the installation and repair and maintenance staff have been top notch. Recently my technician has been Brady Sylvia. He was careful and thorough as well as…
Cody, Jim, and Dave were on time, and worked to ensure a quality installation. I especially appreciate that they were able to trouble shoot a few issues, that they cleaned up even more than what had been, and the time Cody spent with me addressing my concerns and explaining everything they did, including what to…
Great installation team and prompt and courteous service
Great experience with Mike in sales. Very responsive. Ryan and his team did an awesome install job. Would give 5 stars except had to wait a week for heat pump as the 1st one was damaged. But it’s all good!
The crew of 3 that was sent to install my new furnace were professional, polite, and kept me in the loop for the whole process. My salesperson, Mike, was also very informative and great to work with! Thanks!
Jim, Brandon and Daniel did an excellent job installing our new air conditioner and furnace. Prompt, polite, job site clean when they left. I was provided a great explanation of all that was done that day and what was included with our purchase.
Nick and Cody and team installed a new water heater, A/C, and furnace. They were all very professional and polite. They tested the system, explained everything to me, and answered all of my questions. And they cleaned up everything, including vacuuming the carpet - which just had a very minor amount of debris from…
Perfection!
Had furnace and AC replaced
The Betlem team is unmatched! I am a pretty stubborn buyer when it comes to large capital improvements for my home. I asked a TON of questions, and Justin was attentive, responsive, and honest with me about my needs. After deciding on a new Lennox 4 ton AC unit and 90%er furnace, the install happened within 1 week…
Timely, professional and capable service at a reasonable price. Thorough cleanup after the work accomplished.
The whole experience was very professional and as painless as a full boiler replacement could be. I thought the price was fair for the job. Andrew and Nick did a very tidy job of installing and commissioning the new system.
The company is very attentive, all employees I've been in contact with are caring & efficient. Great quality products & reasonable annual maintenance costs. I have had John Betlem H&C do several jobs, the most recent 8/21/26. Each time I have had the same great experience!
Max, Charles and Cody (Bradley too) made a great team and worked professionally all day. This was a total system replacement and new install of central AC. I had many questions as they proceeded with their work and I was encouraged by their responses that they truly appreciated sharing their tips/advice and knowledge with me.
The team did a great job installing a furnace and A/C unit. Worked quickly, neatly and left the area very clean once they were complete. They were very helpful and allowed me ask all sorts of questions and be nosey and watch them work. Additionally, were great to return to properly decomission old boiler.
Brandon and oniel where so nice, I called Saturday, checked it out Monday and had it installed by Tuesday!
Great company! I've used them twice for an AC unit, Furnace, and heat pump hot water heater! Great staff, super friendly and professional installers!
Installed a new furnace and AC unit. From the Service Tech to the Salesman and the Install techs. we were treated with dignity and respect. Everyone involved was very professionable. The work was professionable and when the work was finished you'd have never known they were ther except for the new equipment and comfort
Serviceman was very informative and answered all my questions and concerns
Max’s team of tech did a outstanding job, all friendly asked if we had any questions great group of guys.
They are awesome. We have been with them for 25 years.
Mac was great! He walked me through what was going to happen during the install. The techs were polite and everyone seemed to be looking for opportunities to do things right. They were respectful of the house and cleaned up everything afterward. I was very happy with the instal team.
John Betlem installed a new furnace and air conditioning unit in our home. Every employee was professional, knowledgeable, and respectful of us and our home. There is simply no other heating and cooling company that compares to John Betlem.
The workers were polite, and hard working.
Max and crew were extremely professional. Did a tremendous job.
The team was very professional and through.
On
Had a fantastic experience with John Betlem Heating & Cooling for a full HVAC replacement. Steve Betlem handled the sales side and made the whole process incredibly smooth and straightforward—no pressure, just great options. We were swapping out an old, dead system that had been chugging along since 1984, so this…
Cayden, Ryan and Stephen were very professional and knowledgeable with our installation. They did a fantastic job and left our house just as they found it.
Andrew was great! He showed me what he was seeing and explained clearly what it meant. I appreciate knowing the "why" of things and he did a great job. He was also friendly and considerate of my home. I'd give him 10 stars if I could! Mac and Bo installed a new heating and cooling system today. The did a…
Excellent service. They replaced the furnace and AC on my residence.
They were very professional and friendly. Highly recommend this team!
My a/c unit decided to stop working just before the mini heatwave we just had. We have betlem a call and they set up a free consult for the fowling day. The rep was very knowledgeable and helpful getting us financed with the right unit for our house, which also needed a new furnace that was from 1990. Jesse and…
Just had a new central air and furnace put it today. The technicians who installed it were great. Professional, friendly and knowledgeable and they got it done in one day.
Ryan and Sherman were professional in their demeanor and planning for the heater installation. All electrical work was first class. The area was cleaned. They represented John Betlem in all ways great.
Jessie called to tell me he was on the way & arrived promptly at 8am. Tyler & Kevin arrived a few minutes later. Layed cloths down to protect the floors. They were a great team working together from 8am to 4:30pm removing the old heat pump, air handler, water heater & thermostat and installing new ones. They were…
4‑Star Review of Mike, Nick, and Charles from Betlam We had our furnace and air conditioning replaced, and Betlam made the whole process smooth from start to finish. Mike, our salesman, was personable, quick to answer questions, and great at providing clear details. His strong customer support made the decision…
I went with John Betlam because of the Amana brand they represent, believe it to be a superior product and they are most familiar with it. Installation was timely and professional.
The guys did a great job, cleaned up after themselves and weee knowledgeable about every aspect of the job.
John Betlems team is amazing! They are thorough, customer focused and after this experience I would never use any other company! Jesse and Caden were amazing!
Friendly and prompt service. Service tech Adam did a great job in repairing our boiler.
Our tech was an hour late to our walkthrough estimate which interfered with both of our meetings as we work from home. First thing out of his mouth was that it would probably cost close to 50k, which is straight up insanity. The next day, Justin Slaughter quoted us for $39,941 for a 5 zone mini-split system. Said…
Everyone I dealt with at John Betlem Heating and Cooling were super nice, knowledgeable, and punctual. The install seemed flawless and they cleaned up like they were never there. I can't say enough good things about them.
Jesse, Erik and Boaz did a great job installing a new furnace and a/c. Very knowledgeable and professional work.
Excellent and efficient work done in a neat and timely manner.
We recently had a new furnace and central AC unit installed by John Betlem Heating & Cooling, and the entire experience was outstanding from start to finish. During installation Mac, Mac, and Ryan showed up on time, worked efficiently, and kept everything clean and organized throughout the process.
We had central air, a new furnace, and a new water heater installed. Mike Petrella, our salesperson, did a fantastic job explaining the HVAC system and getting us a great price. Colby was the lead tech for the installation. We would likely recommend him. What a great team to work with! We are so glad we went with John Betlem for this major upgrade.
A customer for decades. JB always gives incredible service & a fair price. Plus they stand behind their products & work. I think they're the best in Monroe Cty. Wouldn't call anyone else.
I was very fortunate to have a full crew from John Betlam install a new furnace, ac unit and water heater and new thermostat. They did a spectacular job and completed the install in one day. I love all of it!
The process was pretty painless throughout. The turnaround from when I decided I needed a new Furnace and AC to when they could install it was very quick. Install went smooth other than a small hiccup with the humidifier. Before even leaving they made sure it would be resolved soon and it was within a few days.…
had them replace our furnace, central air and thermostat.
I took avantage of a Betlem special fo a new furnace and hot water tank installation. Mac, Cody, and Erik did a wonderful job, the install went well, and I was well versed in the operation and capabilities of the new system. I am very satisfied with the job.
The work was done in an efficient manner. The basement and back yard was left clean and the professional courtesy was exemplary. I would recommend them to anybody.
We were thrilled with how the entire installation went. Shamus and Colby were a delight to work with, always professional, highly competent, truly dedicated to the job at hand. I have rarely had such outstanding service from any company, and clearly the people involved have earned their consistently excellent ratings. Thank you!
Akiel R. and O’Neal T. Did a great job with the installation. No mess left and completed in one day. The rest of the team that helped also was very professional.
Friendly, caring, expert service from Jameson. Walked through water in the basement to get old pump working. Immediate quote on new sump pump and water heater. Came out the very next day to install both in just a few hours. Can’t say enough about the care about the customer.
Very pleased with our 1 1/2 day installation of a new heat pump system, humidifier and heat pump hot water heater. Professional in every way! Meticulous workmanship and great care taken to make sure we understood the ins and outs of the new technology which will keep our home comfortable!
John Betlem Heating & Cooling replaced our 26 y.o. forced air heating and AC system. The new equipment was different from the original one, so all connections (gas, air, electric, cooling agent) had to be redone. The team performed all necessary actions highly professionally with full attention to minute details. The site was left clean.
my central air conditioner was smashed by ice and my gutter. Bethlem came and replaced it and Matt and Steve did a fantastic job. Very happy Justin was my cell representative. He explained everything in great detail and was very nice to my needs so thank you to all three of them.
They did a great job form start to finish i will for sure from the salesperson to the installers I would highly recommend them to anyone.
Very professional….
Update: John Betlam now offers plumbing services...how do I know this, you may ask? Well, we needed a plumber yesterday and I had recently seen an ad saying John Betlam now did plumbing...based on my long-time experience and satisfaction with them, I gave them a call. Caleb and Nature showed up at our door within a…
Prices are not the best, but great customer service and did a great job
Andrew and Kevin recently replaced my water boiler and water tank with a new system. I was extremely impressed with their thoroughness, competence and efficiency. This was my first time with Betlem and won't be my last. I highly recommend them !
Great job. Did an overview of what was being done. Very efficient use of their time. Cleanup after was excellent. Great experience.
John Betlem did an awesome job installing a hot water tank and HVAC system in my 1940’s cape cod style house. The quoting process was easy. Their representative walked me through what they could do and answered all my questions. I left our meeting feeling well informed. The field crew (Mac, Max, and Cody)…
Very professional and respectful. We have been with Betlem for years and will continue.
We needed a new furnace, humidifier and hot water tank. We obtained 3 quotes from well known companies and chose John Betlem. Their salesperson Justin was personable, thorough and not pushy at all. Their price was comparable to the other vendors but the product offered was better. The installation team was great.…
I had my heater and AC replaced by a team from John Betlem. All the guys on the team were very professional, skilled, polite and friendly. The new equipment is functioning well and I like the smart thermostat that controls things on my schedule. I look forward to many years of worry free heating and AC.
I had my furnace, AC unit, and water tank replaced along with updates to my duct work and had a great experience. I got quotes from 3 different companies before meeting with Justin. He was able to answer all of my questions, was honest knowledgeable and had great communication through the process. The work was done…
Jesse and Charles were courteous and knowledgeable.
On Wednesday, Feb 11, our furnace died in the middle of the night. By Thursday morning, Betlem had a tech out to the house to take a look! My furnace and A/C were both over 30 years old, so I suspected I was not about to receive any good news. The tech, Todd C, was able to quickly diagnose the issue which ended up…
Great experience with the new installation of new furnace. Would recommend them for your HVAC.
Excellent service and advice during an emergency visit when our furnace broke in mid-wither. Technician Eric was able to confirm my suspicion that our furnace was at the end of its rope. We needed new asap, and sure enough technicians Bradley and Steven expertly installed a new one the next day. Price was competitive and workmanship superb. Thanks!
We were so impressed by the service and care we received from John Betlem Heating and Cooling! Everyone we worked with was kind, professional and knowledgeable. We are so happy with our decision to work with them.
Excellent service. Nick was very professional.
The entire team was professional and knowledgeable
Great service. Professional and fast.
No heat in 0 degree weather and negative wind chill? John Betlem was very responsive. Determined the problem (seized motor) and offered options for repair or replacement. I opted for replacement of my 23 year old furnace. I was warm and cozy with a new furnace within 24 hours. Each technician, advisor and installer…
Deep cold winter furnace breakdown and J.Betlem team came to the rescue. Consult/estimate was on point and luckily got install appt next day. Work crew were professional and got things going 😄. So happy to have a company like John Betlem in our area
Great service! My furnace died and I had a service tech here within a day. The sales rep (Mike P) was here the same day with an estimate. Once I made the decision to purchase they had the installers (Brad P and Steven) here the next day. The Installation went smooth with no issues. I had Furnace, AC, and Water…
Pros: Able to get HVAC system replaced with short notice with good financing options. Issues below resolved in an acceptable manner. Cons: Personal property and equipment damaged during installation requiring multiple follow-ups after I found them to get resolved. Includes poor workmanship (bare, disconnected…
Shamus, Max, and Tyler were good to work with. Polite, efficient, and fixed an issue that showed up at the end of the day.
Jim and Dave installed my new furnace and they were both professional and knowledgeable. They did an excellent job! I highly recommend John Betlem.
Excellent, professional service!
Matt and Brad P. Were awesome! They explained what they were going to do and they did a great job. They were kind and courteous and explained everything I needed to know. I would highly recommend John Betlem for my heating needs.
Excellent person to person customer service. Our installation of a new furnace and AC was done professionally under adverse outside weather conditions. Five star service!
We had a new furnace installed. The installer Chad was great! He was very courteous and professional. He explained everything they were doing and actually showed me what was being installed or changed on the old system. Then when they were done he went back through and showed me the work they did. I highly recommend…
Always professional, timely and thorough. Todd Cole is also our favorite employee!
The crew sent to install was great. Very polite and professional. There was an issue with my smart t-stat that occured after hours. They were quick to repspond and take care of it. Steve Betlam also called me to assure me it would be taken care of immediately.
John Betlem Heating & Cooling Incorporated’s team are professional experts in their field. They use & sell best products. Their team has integrity & genuinely cares about people & their installations. We have relied on Betlem several times and we plan to continue to. We Are Grateful!
Everyone at john betlem worked very hard to create and execute a hvac system that works for me. Came out better than I imagined and works perfectly. Thanks to Tom,Kevin, Nick and Muc. Great Job guys!
We recently had our furnace and a/c replaced by them. The technician Colby Soper and his team did a wonderful job. Thorough and clean. Answered all of our concerns and questions about the installation and the system we chose. Very knowledgeable. Will definitely recommend them. Thank you Colby and team.
We’ve had John Betlem Heating and Cooling out several times over the last year, and every experience has been excellent. Their team is consistently courteous, professional, and efficient. Most recently, Brady handled a routine maintenance visit and was outstanding. He gave me an honest, straightforward assessment…
The Betlem team returned to do insulation work following the new furnace. The team was very professional. They explained the project, completed the work, cleaned up then reviewed and explained the work completed. Very polite, knowledgeable team..
Colby and team were on time, efficient, communicated during the installation and answered all questions throughout the day.A pleasure doing business with John Betlem the past 30 plus years!
Everything with great except for the new automation phone system.
Purchased a new furnace/air-conditioning system to replace my 18-year-old system. Process went well from beginning/quote phase thru to the installation and final checks. Crew was courteous and professional. Had a question on the wi-if setup which they sent a serviceman out to help me setup. I would recommend John Betlem for your HVAC needs.
on time, finished early, friendly, clean, professional.
From the very beginning, I never felt pressured or guilted into a decision. Justin was honest and direct with his assessments and options; it never felt like "if you don't decide now, it's over!" and was patient with my desire to sleep on it before moving forward. So happy that I did! Jesse and Brad P were…
I've been a customer of John Betlem since 2010 when our HVAC system died and they installed a Carrier system. I have been a JB Advantage Club (JBAC) member since then, and moderately pleased with their service and repairs. However, based on their recent amazing service, I bump them up from 4 to 5 stars. I always…
I have used John Betlam since we've owned our house--over 40 years and been very satisfied which is why we choose them for our new furnace and air conditioner. There were a few hiccups but Betlam followed up immediately and resolved all issues.
Betlem has always met our needs very promptly and their prices are reasonable and competitive.
Brand new water heater installed. Off hours. Emergency. Holiday week. Working late. Big rescue. Thank you, John Betlem.
My husband and I had the pleasure of working with Thomas Tapke after meeting him at a Home Show. We instantly appreciated his kind and informative manner. Tom immediately followed up with us from the Home Show and spent a reasonable amount of time giving us a free estimate for our furnace, air conditioner, and…
We got a great team for our brand new heat pump install! Justin was a great first contact, laying out all our options in an easy to digest fashion. His patience and effortless approach was honestly what cemented our decision to use John Betlem. Erik, Brad P, and Garrett were so nice, they worked clean and really…
Matt & Steve were great! Everything installed and working in a day. Friendly and knowledgeable. Left working areas clean!
Professional, organized, thorough, fast. HVAC replaced with new system in 5 hours. Installers were courteous, respectful of property and pleasant. Very low stress on the home owner!
Excellent work done on furnace installation and attic insulation…. Also a/c. Thorough explanations were given before job was performed.
New furnace and HWT
We haven't had heat for over a week and the Thanksgiving holiday made a bigger challenge. They gave us room heaters until our heat pump could be installed, which saved us. We have used John Betlem for all kinds of things and have been very pleased every time to know we are getting a good deal (we got several quotes)…
The guys installing our heating and air conditioning system were engaging, courteous, and made sure that they cleaned up when finished. Shamus went over the installed system and answered all of my questions prior to leaving. I would highly recommend them, as my neighbor did to us.
The crew were on time courteous very informative and professional. Did a great job and left the work area in better shape than when they arrived. Friendly and personable.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 389 | $27–$251 |
| Heating system maintenance | 357 | $37–$278 |
| Heating system installation | 304 | — |
| A/C system maintenance | 266 | $27–$483 |
| Heating system repair | 219 | $161–$834 |
| Install AC | 199 | — |
| HVAC system repair | 117 | $124–$818 |
| Install thermostat | 109 | — |
