How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%93+6.6Craft & service penalty89−1.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREJohn Betlem Heating & Cooling
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #77Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,618 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired John Betlem Heating & Cooling for 8 kinds of job.
John Betlem Heating & Cooling for heating system maintenance
Clear ✕All 357 Google reviews tagged “Heating system maintenance” · showing 40
They were on time. Very neat and professional. They were extremely knowledgeable and answered all our question without hesitation. They certainly represents John Betlems high standards.
Anthony was very thorough in carrying out our annual furnace maintenance. Found a small issue which he resolved. Great job.
Prompt, courteous and professional! I highly recommend John Betlem heating. Every tech that has serviced my furnace has been great!!
They put in a new furnace. They were nice and hard worker's.
I have called and used this company before. I will use them in the future. Andrew did a great job 👏
Driss did a great job with our service! He was efficient, courteous and professional. He took the time answering my questions! Thank you!
Professional, informative, friendly, helpful. Thank you!
Appointment was kept right on time! Technician was professional and knowledgeable!
Ilya was exceptional today, doing our annual furnace/AC maintenance. He was extremely thorough, efficient, knowledgable and explained everything clearly as he went along. He was highly professional and friendly. We just can’t say enough. Thank you (him) so very much!
Basement Aprilaire dehumidifier installation and upstairs humidifier checkup. Furnace checkup also. Thermostat usage for programming settings too
I have used John Betlem for 15 years. They installed and maintained my HVAC and AC. I have had nothing but positive experiences with their staff. All the installation and repair and maintenance staff have been top notch. Recently my technician has been Brady Sylvia. He was careful and thorough as well as…
Highly recommend Betlem especially Todd for his outstanding professional service!
Very knowledgeable and helpful
Brady was fantastic. Polite, respectful, knowledgeable, work was completed efficiently and he checked our furnace for safety concerns. Brady is welcomed back.
Mike did a great job on annual maintenance.
Maintenance man shared information and was very pleasant
Andrew did a great job servicing our HVAC systems. He suggested a part replacement on our AC unit, but didn't push that idea, leaving it up to me to decide. I appreciate his attention to detail and his interpersonal relationship skills as he does his job. I will have him back next year!
Service Technician Brady Sylvia from John Betlem Just finished doing my annual Boiler inspection and maintenancehe was very polite very respectful. Explain the process to me, checked all of my radiators to make sure they were heating up and even change the batteries in my thermostat. It was very personable, very…
Great workk each time we need them. Both for furnace and plumbing work. Thank you! Great work. First time using Betlem and we will continue. Service tech was impressively knowledgeable. Also used them for plumbing needs. Same great service and personnel.
Timely, professional and capable service at a reasonable price. Thorough cleanup after the work accomplished.
John performed our annual HVAC service. He was prompt, thorough and friendly.
The company is very attentive, all employees I've been in contact with are caring & efficient. Great quality products & reasonable annual maintenance costs. I have had John Betlem H&C do several jobs, the most recent 8/21/26. Each time I have had the same great experience!
We had our HVAC cleaning done by Bobby,, Excellent worker and didn’t mind me asking questions about the entire unit as he moved forward ,, very knowledgeable and he had a great attitude about his job,, respectful and friendly. Thank You
Cant say enough of our service tech from John Betlem and how much of a comforting feeling of the service that we receive each and every-time! We are fortunate to have ours serviced by Todd. He is extremely knowledgeable, best personality and I know my heating pump unit is in the best hands possible! Highly recommend!
I just had my AC/furnace & water heater replaced. Both sets of technicians were all professional, friendly & did a wonderful job!! Big thanks to each one of them, Jesse, Cayden, John, Don & his apprentice unfortunately I didn't get his name, but they all did an awesome job & shows "teamwork makes the dream work".…
On time professional Explained service Time for questions Respected property
John Clark was helpful in explaining the system to me and what he was going to be doing during his maintenance procedure. Seemed like he knew his work well and he gave me an honest assessment of the condition of the system and what I should do to maintain it and keep it running healthy for as long as I can. John was…
Autumn was very thorough. Great communication and results! On time and well done!
Technician arrived according to schedule. He was professional and knowledgeable.
Brady Sylvia was very knowledgeable, efficient and communicated very well.
Showed up on time and did a thorough job servicing our equipment
Mike was very courteous and answered all my questions. He also left everything neat and cleaned up. Mike communicated along the way. I was very happy with his service.
Robert Consalvo was very professional. Explained all detail if was was done and needed for my unit to run smoothly
Had a problem with my AC and they came out in less than 3 hours and fixed it! June 16th
30+ year customers and have always experienced excellence @
Jamieson was knowledgeable and attentive to customer's needs, addressing the problem and fixing it in a timely manner. I was pleased with the service and would recommend it to others.
Bob was professional and polite plus thoughtful with his task at hand during his time doing his general maintenance cleaning of our boiler system. He did find a faulty part and was conscientious to fix the issue appropriately.
I got to meet a new technician this time and he was just as polite and wonderful as all the other ones have been. Even had a newbie who probably got to learn quite a bit today
Outstanding service. Appreciate the Tech calling when he was on his way. Both Techs were professional and courteous. They completed the work in a timely fashion and went over with me what they did, including pictures. I feel very comfortable recommending John Betlem Heating and Cooling.
Bobby G was very polite and informative! He explained everything well and answered all questions easily. He worked quickly and efficiently to get maintenance and repairs done.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 389 | $27–$251 |
| Heating system maintenance | 357 | $37–$278 |
| Heating system installation | 304 | — |
| A/C system maintenance | 266 | $27–$483 |
| Heating system repair | 219 | $161–$834 |
| Install AC | 199 | — |
| HVAC system repair | 117 | $124–$818 |
| Install thermostat | 109 | — |
