How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%93+6.6Craft & service penalty89−1.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREJohn Betlem Heating & Cooling
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #77Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,618 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired John Betlem Heating & Cooling for 8 kinds of job.
John Betlem Heating & Cooling for heating system maintenance
Clear ✕All 357 Google reviews tagged “Heating system maintenance” · showing 160
They were on time. Very neat and professional. They were extremely knowledgeable and answered all our question without hesitation. They certainly represents John Betlems high standards.
Anthony was very thorough in carrying out our annual furnace maintenance. Found a small issue which he resolved. Great job.
Prompt, courteous and professional! I highly recommend John Betlem heating. Every tech that has serviced my furnace has been great!!
They put in a new furnace. They were nice and hard worker's.
I have called and used this company before. I will use them in the future. Andrew did a great job 👏
Driss did a great job with our service! He was efficient, courteous and professional. He took the time answering my questions! Thank you!
Professional, informative, friendly, helpful. Thank you!
Appointment was kept right on time! Technician was professional and knowledgeable!
Ilya was exceptional today, doing our annual furnace/AC maintenance. He was extremely thorough, efficient, knowledgable and explained everything clearly as he went along. He was highly professional and friendly. We just can’t say enough. Thank you (him) so very much!
Basement Aprilaire dehumidifier installation and upstairs humidifier checkup. Furnace checkup also. Thermostat usage for programming settings too
I have used John Betlem for 15 years. They installed and maintained my HVAC and AC. I have had nothing but positive experiences with their staff. All the installation and repair and maintenance staff have been top notch. Recently my technician has been Brady Sylvia. He was careful and thorough as well as…
Highly recommend Betlem especially Todd for his outstanding professional service!
Very knowledgeable and helpful
Brady was fantastic. Polite, respectful, knowledgeable, work was completed efficiently and he checked our furnace for safety concerns. Brady is welcomed back.
Mike did a great job on annual maintenance.
Maintenance man shared information and was very pleasant
Andrew did a great job servicing our HVAC systems. He suggested a part replacement on our AC unit, but didn't push that idea, leaving it up to me to decide. I appreciate his attention to detail and his interpersonal relationship skills as he does his job. I will have him back next year!
Service Technician Brady Sylvia from John Betlem Just finished doing my annual Boiler inspection and maintenancehe was very polite very respectful. Explain the process to me, checked all of my radiators to make sure they were heating up and even change the batteries in my thermostat. It was very personable, very…
Great workk each time we need them. Both for furnace and plumbing work. Thank you! Great work. First time using Betlem and we will continue. Service tech was impressively knowledgeable. Also used them for plumbing needs. Same great service and personnel.
Timely, professional and capable service at a reasonable price. Thorough cleanup after the work accomplished.
John performed our annual HVAC service. He was prompt, thorough and friendly.
The company is very attentive, all employees I've been in contact with are caring & efficient. Great quality products & reasonable annual maintenance costs. I have had John Betlem H&C do several jobs, the most recent 8/21/26. Each time I have had the same great experience!
We had our HVAC cleaning done by Bobby,, Excellent worker and didn’t mind me asking questions about the entire unit as he moved forward ,, very knowledgeable and he had a great attitude about his job,, respectful and friendly. Thank You
Cant say enough of our service tech from John Betlem and how much of a comforting feeling of the service that we receive each and every-time! We are fortunate to have ours serviced by Todd. He is extremely knowledgeable, best personality and I know my heating pump unit is in the best hands possible! Highly recommend!
I just had my AC/furnace & water heater replaced. Both sets of technicians were all professional, friendly & did a wonderful job!! Big thanks to each one of them, Jesse, Cayden, John, Don & his apprentice unfortunately I didn't get his name, but they all did an awesome job & shows "teamwork makes the dream work".…
On time professional Explained service Time for questions Respected property
John Clark was helpful in explaining the system to me and what he was going to be doing during his maintenance procedure. Seemed like he knew his work well and he gave me an honest assessment of the condition of the system and what I should do to maintain it and keep it running healthy for as long as I can. John was…
Autumn was very thorough. Great communication and results! On time and well done!
Technician arrived according to schedule. He was professional and knowledgeable.
Brady Sylvia was very knowledgeable, efficient and communicated very well.
Showed up on time and did a thorough job servicing our equipment
Mike was very courteous and answered all my questions. He also left everything neat and cleaned up. Mike communicated along the way. I was very happy with his service.
Robert Consalvo was very professional. Explained all detail if was was done and needed for my unit to run smoothly
Had a problem with my AC and they came out in less than 3 hours and fixed it! June 16th
30+ year customers and have always experienced excellence @
Jamieson was knowledgeable and attentive to customer's needs, addressing the problem and fixing it in a timely manner. I was pleased with the service and would recommend it to others.
Bob was professional and polite plus thoughtful with his task at hand during his time doing his general maintenance cleaning of our boiler system. He did find a faulty part and was conscientious to fix the issue appropriately.
I got to meet a new technician this time and he was just as polite and wonderful as all the other ones have been. Even had a newbie who probably got to learn quite a bit today
Outstanding service. Appreciate the Tech calling when he was on his way. Both Techs were professional and courteous. They completed the work in a timely fashion and went over with me what they did, including pictures. I feel very comfortable recommending John Betlem Heating and Cooling.
Bobby G was very polite and informative! He explained everything well and answered all questions easily. He worked quickly and efficiently to get maintenance and repairs done.
Ilya and the other service man were great! They came out for a furnace tune up and we’re out of here within an hour, great communication and thorough. I would definitely use John Betlem again.
Today a very nice young man named Brady came to our home from John Betlem Heating and Cooling out of Rochester, New York to do maintenance on our new Amana heat pump and furnace. My husband had questions about some of the thermostat settings and some noise in the heat pump . Brady was exceptional. He didn't mind…
The technicians were incredibly considerate and friendly. We had kids sleeping over in the basement and crazy dogs. They took everything in stride. We had a very positive experience!
I was impressed by the attention to detail taken by the technician. All of my questions were answered clearly. I have no worries about timely maintenance or repairs with this company.
Dylan, the Service Technician was professional, knowledgeable and friendly. We have been doing business with John Betlem for 40 something years and have never been disappointed. We appreciate your service.
Very professional, friendly, knowledgeable
Always professional service. Another extremely well done install! So happy staying with the same company for all my house upgrades.
Had an issue with the heating system during a cold snap, Betlem sent us Tom who was professional, friendly and efficient. Couldn’t have asked for better service! Thank you!
First time homeowner having my first issue with a furnace. I was able to get quick and professional service that resolved my issue quickly and to my satisfaction. My business has been earned and I will continue working with them for both my furnace and AC needs based on the quality and professionalism of support I had today.
No heat at 2100hrs when it's degrees F outside. Had a great, competent tech there in less than two hours who got it done and going, on a 30+ year old furnace. We need a new one and we will be getting it from them.
They’re customer service is very helpful, all of the technicians that have been to my house are very friendly and take the time to explain what they are working on and what my options are.
Courteous, reliable and good communication.
I woke up on 2/11 to find I had no heat. I called John Betlem, and they responded quickly. Tanner arrived within 5 hours to assess the situation. Later that day, Mike from sales came by to walk me through my options for a new furnace. The next morning Jesse and Brad P showed up promptly and got to work. The removed…
Great service!
Andrew and Brady are awesome! They were here on time and were polite, friendly and professional. They explained everything they were doing as they were doing it and patiently answered all of my questions. ☺️
After my yearly maintenance by a John Betlem technician, they reported that a few components were corroding and it would be more cost effective to replace the entire 19yr old furnace than just these parts. Steve Betlem came in a follow up to inspect what furnace would best suit our needs and how else we could…
Our service person ‘Bobby’ was Prompt, friendly, clear, trustworthy.
Bobby was amazing! He troubleshooted the problem I was having with my furnace. He explained everything in layman’s terms so I could understand. He was efficient and thorough with his repairs and cleaning. He took the extra time to make sure everything was working correctly before having me sign off. Highly recommend.
Brady was conscientious, thorough and knowledgeable. He performed my boiler maintenance in a professional manner and provided estimates for installation of components to improve system performance. Quality service typical of Betlem.
Great service and quality work!
Everything with great except for the new automation phone system.
We had our maintenance done on Friday (1/9) for our furnace and tankless water system. Unfortunately on Saturday (1/10) our Tankless Water system failed. When we first called for assistance we got a digital assistant which was challenging. Eventually we spoke with Amber who was very helpful in getting us some…
The man who came to clean my furnace was friendly and did a routine maintenance in reasonable time. Very satisfied.
Tyler and Brad did an excellent job of installing my new furnace. They were polite, efficient and professional.
I have a boiler system that they installed a few years ago. I schedule a yearly routine maintenance service and chose my time for the appointment. They showed up hours early which I was not prepared for, then proceeded to tell me we can’t even begin to run the basic tests till we replace your pump on the boiler.…
Tanner was polite, on time and efficient. He was knowledgeable about the maintenance of our boiler. We appreciate the great service!
Andy is a great polite and efficient tech. Always pleased with how he keeps us posted on what he does and what needs to be done if needed. He's our guy for HVAC needs. A really nice young man. A credit to Betlem 's team. Thank you.
Very nice young man. Extremely efficient and detailed. He explained everything he did (as I watched) and sent detailed information and photos of his testing all that necessary. Refreshing to have a service so detailed and caring that they do the job right the first time.
Andre did a great job with the furnace cleaning.
John Betlem installed my furnace 6 years ago and has serviced it ever since. I highly recommend them! Their techs are friendly, respectful and always helpful.
Great service as always!
Mike was timely and thorough. He explained all of his steps and was honest about all of our options. Very good service overall!
Scott inspected our antiquated system and pointed out several unsafe issues. His photos told the story.
Betlem Heating did a great job maintaining our boiler. Bobby was very knowledgeable and took the time to explain what he was doing. He serviced the system and fixed a few noises we’d been hearing. Overall, a smooth and professional experience.
Rob was friendly and professional!! He explained everything that he was doing and what we would need to avoid any future problems. Thank you Rob!!
This was my first time using John Betlem Heating & Cooling and now I'm kicking myself for not having used them sooner! From the ease of scheduling an appointment online to the thoroughly professional and super friendly service we received from Dylan Hawkins, I cannot say enough great things about John Betlem Heating…
Andrew is a great technician, he was right on time for when he said he would be there, didn't mind me looking over his shoulder, was very thorough , checking many things on my furnace, taking many pictures and explaining to me what he's looking for. Any problems found ( big or small ) were pointed out to me and…
Arrived when he said he would. Was courteous, professional and friendly. Covered all of the points need for annual maintenance.
I had my central air, furnace and hot water heater serviced….cleaning, filter changed…maintenance…Miles, was great….he has been with the company for a while, and he knows his stuff…he explained everything where I could understand it very easily. I will contact Betlem again and ask specifically for Miles again for…
The response time was very fast. The technician was professional, he explained what he was doing and what needed to be done. Did it in a timely manner. I’ve been using them for the last 3 years for maintenance on my furnace and AC system
Andrew is always professional, courteous and knowledgeable when he comes to clean my furnace and air conditioner. John Betlem is lucky to have him as a part of their team!
Hot water heater replaced, basement dried; well and expeditiously done.
Our condo was built in the 1970s and still had the original PTAC units (5 of them) for heating & cooling. We replaced all with brand new units in 2023, which was a flawless and expedient sales/installation experience. Five brand new efficient and quiet units with wall-mounted remote thermostats installed. Nothing…
Update: 09/24/2024 and 09/26/2024 I had my annual checkup. Some problems were found by the junior tech Andrew who referred it to senior tech Todd who came out and promptly diagnosed and fixed the problem within a few hours. Everything was up and running like brand new. I cannot say enough about John Betlem…
Dawson and Erika came out with their team and installed our new backup generator. Great job! Also, Adam and Sam did a great job servicing our boiler!
My service person, Marty, answered all questions I had about my 22 year old furnace. I feel confident that I received the best service possible without feeling duped into buying unneeded items.
Connor was professional, courteous, and friendly. Would welcome him back anytime.
great maintaince person
excellent experience.
The techs at John Betlem (Eric and Ben) were fantastic. Both had to work in some extreme temperatures to assess the problem and then replace a blown air conditioner motor. I really appreciated their dedication and great work ethic.
our experience was very good.
With all the rain recently we thought we had a Condensation leak in the ductwork in the garage. The Tech assessed the problem and provided a possible solution to the problem. Thank You for your Professionalism and Honesty.
Dave and Jim installed 2 furnaces, 2 water heaters and air conditioner this past week. They explained the equipment to me, were knowledgeable and did an excellent job. Everything was cleaned up when they finished too. Betlem is a top quality company.
I love the Carrier system that I have. Your technician was very professional and thorough. I have a contract for both the heating and air conditioning systems.
Erik and Shamus along with their support crew did an outstanding installation job, within the time estimate they made at the beginning of the job. In the course of the installation our gas fireplace stopped working and Erik got that going again in short order. Very professional job.
Excellent experience. Job well done. We had our yearly hot water tank inspection and maintenance. Tom was professional and courteous. We have always been pleased with John Betlem's technicians!
We had boiler lines break after a power outage. They came out. Gave an estimate we could live with. The technician fixed everything and stayed on budget. We have confidence they'll continue to do the same on our next project.
pleasant and efficient service
Always excellent service. Conor was a delight to work with, he was pleasant, professional and very competent. He called ahead to let me know he was on his way and arrived when he said he would and performed the work needed without any complications. Very pleased with the finished work.
It is always a pleasure dealing with their team of technicians. Everyone is friendly and knowledgeable.
John Betlem is always responsive and professional. My service technician, Miles, was knowledgeable, dedicated and a pleasure to talk with.
I have been a customer for more than 20 years, and my latest service call was exceptional - as always. Knowledgeable, polite, and thorough. I have only good things to say about John Betlem's team, service, and products.
Great Service Friendly Helpful People⭐️⭐️⭐️⭐️⭐️ Heating and Cooling Equipment BOTH We’ve been loyal customers for more than a couple decades.
First time with John Betlam. Service was great for annual cleaning and inspection. Both office reps and service reps friendly and professional.
So I stupidly purchased the maintenance agreement thinking that they would schedule both my heater and air conditioning unit timely. They sent me a reminder text to schedule my AC maintenance but then tell me that they don’t have availability until the end of July. Nothing timely in that…. Year ago or more - I had…
Regular seasonal maintenance. Service provided by Scott. Scott found a problem with the valve that had been troubling me for awhile. He is fantastic, very skilled! We very much appreciate Betlem and Scott.
Scott, the technician, handled the annual maintenance of my tankless water heater John Betlem installed over a year ago. He was courteous and professional, and took the time to explain the maintenance work he conducted. His attention to detail and professionalism was much appreciated.
I've been a John Betlam customer since 1998. In that time they have maintained our furnace system. Their service has been excellent and I think their prices are reasonable.
Tom was great, on time and professional.
Tankless water heater installation of a replacement of a unit that could not be fixed. Very good service was done on short notice by a knowledgeable professional. They also installed a new high-efficiency furnace that we are very pleased with. Great service!
I am very pleased with the quality service Zachery provided. He was very detailed, showed great knowledge on how to service my baseboard boiler system. He made great recomendations and was very personable. It is clear that John Betlem Heating & Cooling higher quality staff and care for staff.
This was a routine furnace maintenance service. A part that was in poor condition, on the verge of failing, had to be replaced. Nick did an excellent job explaining what was needed, showed me a new replacement part that clearly showed how bad the old part was. Nick patiently listened to all of my questions and answered them to my satisfaction.
Bob is so nice, his advice to make baseboards less noisy worked! Me and my newborn owe him! Thank you Bob!
Leslie is a great service tech. He's courteous, knowledgeable and good natured. He answered a bunch of questions I had concerning humidifiers, high efficiency furnaces, water heaters, CO2 emissions, and venting. When I'm ready to buy anything new, I'll be sure to reach out to JBHC because of him.
Paul arrived right on time. His work was meticulous. He explains everything he is doing and why. Very professional and informative. He is an excellent representative of your company.
Zach was very thorough, he needed a little assistance from Miles. Miles came out promptly and they finished our maintenance with no issues. Thanks for the excellent service!
Leslie and Bob were great. Very happy with everything. No complaints.
Arrived earlier than expected which was a plus. Courteous, respectful. I just bought this house and have no history with this furnace. He showed me how to change the filter, recommended a better filter and showed me why, and said my furnace is in good shape. He changed the batteries in the thermostat (I didn’t even…
Our service technician was prompt and thorough in his work. Afterwards he was polite and professional in his recommendations and explaining the work that was completed.
Awesome , Service they are the best 👏💕
Service Technician, Collin P., was very professional, extremely knowledgeable, and has a passion for customer service.
Service person took the time to explain what was going on and gave me options for later on. He was competent, personable, and his work exceeded my expectations.
I was not planning on a report that our system was leaking CO. Tom had to turn it off. Within 48 Tom and Phil came back and ablely fixed the system. It was a long process but the results were great! Two great guys! Tom was polite and professional working on our maintenance of our 30 year old air conditioner.
Work was done on time and efficiently.
Collin was terrific. He called 20 minutes before arrival, resolved the problem quickly & efficiently, and got my furnace up & running in short order. It's always a great experience with John Betlem Heating & Cooling. My heat went out overnight, and the house was cold. Called 271-888, and they had me scheduled…
Always excellent service from Betlem.
JBHC fixed replaced our circuit board on our furnace. The two technicians who came out were very thorough in explaining exactly what was going on. They were honest and fixed our heat after being cold for a week! Highly recommend!
Very friendly and helpful no matter what the situation. I highly recommend using them for any of your heating and cooling needs.
Fast and efficient service, knowledgeable technician, friendly service. Would call again.
Paul did a great job servicing my furnace and AC!
Friendly snd knowledgeable technician.
My wife and I have been Betlem customers since 1990. We have had them install two heating and a/c units (1990 and 2015), one electric water heater, one heat pump, and had them do two duct cleanings. That says it all!
Miles was amazing, strongly recommended
Tom was very efficient, courteous and neat during the annual furnace maintenance per our annual service agreement. No suggestions were made because none were needed. All went well and we're very pleased.
I'm a long time user who first made contact when I had a heating emergency. They impressed me from Kathy, then VP to the technician Bob who absolutely the best. No better people or service as far as I'm concerned. Bob is everything wanted in a tech: smart, knowledgeable, quick, thorough, personable and cares about his work and his customers.
Nicholas came to our house for a furnace maintenance appointment. He was on time, friendly and took care when entering (shoe covers) our home. He did a great job explaining what he had done and when routine maintenance would be needed.
I have been a John Betlem customer for over 25+ years and have been totally satisfied in every aspect of your service. From the service staff during phone contacts, to the outstanding training and abilities of your technical staff, and your attentive sales personnel, each experience has been perfect. I have always…
Today I had my annual heating maintenance completed by Leslie. Leslie is terrific and I know my system was checked out by a real pro. He takes the time to explain everything and answer your questions in a way that is easy to understand. Thank you John Betlem for another great service call!
On Time and very professional.
Scott, our technician was excellent, on time, wore a mask and booties inside the house without us requesting it, performed all the necessary tests efficiently and was very polite and informative. A pleasure to have him in our house. He reflected well on John Betlem as a company.
Excellent experience by a knowledgeable tech of skill and pleasurable personality.
Wonderful electrical service.
Miles serviced our heater and A/C; he did a great job explaining every finding and helping us with our decisions!
Excellent job performed by Bob Cole every year. Always respectful and courteous. Always on time.
Zach was both very professional and personable
Very professional technicians. Always explain service provided and any needed repairs.
I am very happy with the level of service I receive from the Betlem crew. I will continue to put my trust in them.
Annual Inspection & Maintenance on furnace and A/C system. Thorough inspection and maintenance on both systems following automated checklists and provided feedback was very efficient. Our technician, Adam, arrived when he said he would, courteous and efficient as always and got along with the dogs. Thanks.
Electrical services. Anthony was professional, knowledgeable, and courteous. I am confident by using John Betlem I will receive the customer service and support from their staff and expert skilled technicians like Anthony.
Great job always
Great job. Miles is always meticulous in doing the check of the system. Having the same tech is great as they know where things are and how the system should operate
Great service, super Tech, pleased that we are your customer
Technician Bob is courteous, friendly, and professional. Great services.
John Betlem and their technician, Collin, were professional and he did a great job! They did install a whole house humidifier last year and this past winter was so much better!
Great job and great service at one year post-installation of my furnace/ac and hot water heater!
The service technician was there as scheduled. I received a call he was on his way. He was professional, knowledgeable and answered all my questions. I was completely satisfied.
John Betlem installed AC system a few years ago and still going strong. Excellent job. Recently came out to fix broken furnace. Technician Miles was very professional and knowledgeable.
On time and prepared to get the job done right. No stone unturned.
Excellent service and the products offered are great. Miles (service technician) was prompt, friendly, and professional for the annual service. Great company to use for your heating and a/c needs.
Arrived at scheduled time. Completed job safely with current conditions. Explained repair in complete detail.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 389 | $27–$251 |
| Heating system maintenance | 357 | $37–$278 |
| Heating system installation | 304 | — |
| A/C system maintenance | 266 | $27–$483 |
| Heating system repair | 219 | $161–$834 |
| Install AC | 199 | — |
| HVAC system repair | 117 | $124–$818 |
| Install thermostat | 109 | — |
