How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%93+6.6Craft & service penalty89−1.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREJohn Betlem Heating & Cooling
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #77Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,618 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired John Betlem Heating & Cooling for 8 kinds of job.
John Betlem Heating & Cooling for heating system repair
Clear ✕All 221 Google reviews tagged “Heating system repair” · showing 20
Anthony was very thorough in carrying out our annual furnace maintenance. Found a small issue which he resolved. Great job.
Andrew was professional and thorough. His service was appreciated.
John was thorough in explaining the problem and offering recommendations.
Andrew was awesome, he was polite,very knowledgeable, and got my furnace working , was a pleasure having him doing the repair.
We had a furnace inspection by Amber who identified a cracked heat exchanger in our old furnace. 4 days later Shamus and crew had a new one installed. Our contacts with ALL of the Betlem folks during this process were prompt, competent and very friendly! Couldn't ask for more!!!
Ilya was exceptional today, doing our annual furnace/AC maintenance. He was extremely thorough, efficient, knowledgable and explained everything clearly as he went along. He was highly professional and friendly. We just can’t say enough. Thank you (him) so very much!
Andrew was very knowledgeable and communicated well what the issues were with my boiler. He had the parts and could immediately fix it. I was very happy when he stayed awhile to make sure everything was working.
We are always happy to see Todd for our yearly maintenance or on the few occasions when we have had any issue with our boiler. We trust him to do what needs to be done, every time. The boiler was making a rattling noise which turned out to be the gas valve. Todd made sure the one he had in the truck was the correct…
Professional, Knowledgeable and pleasant to work with.
Ben was not helpful at all!!! He quoted me multiple prices to get my furnace heater up and running. $500+ to install combustion exhaust blower. I have this new part and it should only take 10 minutes to install!!! He was rude and pushy. I am very disappointed with Betlam.
Your service representative was Todd and he was delightful.
Timely, professional and capable service at a reasonable price. Thorough cleanup after the work accomplished.
The company is very attentive, all employees I've been in contact with are caring & efficient. Great quality products & reasonable annual maintenance costs. I have had John Betlem H&C do several jobs, the most recent 8/21/26. Each time I have had the same great experience!
Mark did and excellent job in updating our ductwork. He cleaned up after and answered my questions as he worked. The end product was very neat and functional.
Very courteous & thorough . Although the results weren't what we expected, he offered other alternatives & was very pleasant!
I was not the customer directly, but my family member was. A Betlem Heating and Cooling employee showed my elderly family member a photo of a broken part of their furnace, that was NOT THEIRS. This employee attempted to con my elderly, vulnerable loved one out of thousands of dollars. This kind of behavior is…
Happy customer. Great efficient service. Kind, patient, clean, on time technician Robert.
We have used John Betlem for a number of years now and they gave us fast repair/maintenance service on our previous system and upgraded us to our new heating and cooling system. Our service technician (Zach) was friendly and helpful. We are very happy with John Betlem. 2/1/22 Colin came go check out an error…
Technician arrived according to schedule. He was professional and knowledgeable.
Great service.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 389 | $27–$251 |
| Heating system maintenance | 357 | $37–$278 |
| Heating system installation | 304 | — |
| A/C system maintenance | 266 | $27–$483 |
| Heating system repair | 219 | $161–$834 |
| Install AC | 199 | — |
| HVAC system repair | 117 | $124–$818 |
| Install thermostat | 109 | — |
