How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%93+6.6Craft & service penalty89−1.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREJohn Betlem Heating & Cooling
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #77Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,618 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired John Betlem Heating & Cooling for 8 kinds of job.
John Betlem Heating & Cooling for install AC
Clear ✕All 200 Google reviews tagged “Install AC” · showing 60
John Betlem was amazing. Max, Jim, Charles and Don were extremely professional and very knowledgeable. They removed the old furnace and installed a new one with central air. Five Star Service.
Techs arrived and completed both furnace and air conditioner installations thoroughly and efficiently, with no disruption to our home. Everyone was knowledgable, super friendly, and made sure we had no questions or concerns before they left. It was a great experience from the initial contact for a quote to the…
Shamus, Brandon, Ryan, and Tyler did a wonderful job removing the old and installing our new HVAC system. They were friendly, tolerant of our dogs, and did a fantastic job. The area was cleaned and all old stuff taken with them. Shamus was great in explaining the new thermostat, as well as the new system and…
He confirmed what was to be completed on the job. Hw went over the paperwork and operation of the new thermostat.
The sales and installation process was as convenient and pleasant as we hoped it would be. The folks involved were inquisitive, understanding, thorough and non-pressuring. Jess and the installation crew were on the job and didn't stop till it was fully completed. There were many man hours involved. No regrets at all…
Ben was very nice and informative. Showed me a crack that could lead to carbon monoxide leakage. We will be getting a new furnace
We had an issue with our furnace not turning on and we were able to schedule an appointment right away, even on a holiday. Our technician John C was super friendly, communicated clearly, and efficiently solved our issue. Would highly recommend! Update: This year, we had a new hvac system installed. Mike was able to…
Hard working and wonderful crew. Finished a big project within 7 hours and the floor was spotless when they were done
Great job by you and yor crewThanks again Leo
Great team and great service from start to finish.
The installation team (Boaz, McAllister and Brandon were excellent! They worked efficiently, professionally and answered all our questions.
I just can’t say enough about the kindness, friendliness, professionalism, camaraderie, understanding about giving my dog a “potty break”, and willingness to teach that these men brought to my home today for my HVAC installation. Everyone spoke so highly and respectfully about “John Betlam Heating and Cooling! And…
Excellent service. Fair Pricing. Tom (sales), Brandon, Kevin, Cayden, Akiel (installation) were all professional, knowledgeable and on-time.
The install team couldn't have been more professional, friendly and efficient. Our new HVAC system was installed in a highly competent manner.
I have used John Betlem for 15 years. They installed and maintained my HVAC and AC. I have had nothing but positive experiences with their staff. All the installation and repair and maintenance staff have been top notch. Recently my technician has been Brady Sylvia. He was careful and thorough as well as…
Great installation team and prompt and courteous service
Great experience and everything works perfectly! Thank you, great job!
Jim, Brandon and Daniel did an excellent job installing our new air conditioner and furnace. Prompt, polite, job site clean when they left. I was provided a great explanation of all that was done that day and what was included with our purchase.
Nick and Cody and team installed a new water heater, A/C, and furnace. They were all very professional and polite. They tested the system, explained everything to me, and answered all of my questions. And they cleaned up everything, including vacuuming the carpet - which just had a very minor amount of debris from…
Perfection!
The Betlem team is unmatched! I am a pretty stubborn buyer when it comes to large capital improvements for my home. I asked a TON of questions, and Justin was attentive, responsive, and honest with me about my needs. After deciding on a new Lennox 4 ton AC unit and 90%er furnace, the install happened within 1 week…
Timely, professional and capable service at a reasonable price. Thorough cleanup after the work accomplished.
John Betlem did a great job installing a new air conditioning unit - I was impressed with the ductwork Shawn installed and the craftsmanship in retrofitting the new unit with the existing ductwork- it really looks great - also my salesperson Sefik did a great job of explaining the the work that was to be done and…
Max, Charles and Cody (Bradley too) made a great team and worked professionally all day. This was a total system replacement and new install of central AC. I had many questions as they proceeded with their work and I was encouraged by their responses that they truly appreciated sharing their tips/advice and knowledge with me.
The team did a great job installing a furnace and A/C unit. Worked quickly, neatly and left the area very clean once they were complete. They were very helpful and allowed me ask all sorts of questions and be nosey and watch them work. Additionally, were great to return to properly decomission old boiler.
They were able to come out fairly quickly and replace my dead AC during a heat wave. Cost was comparable to the other local quote we got. Technicians were very friendly and explained everything. I know nothing about HVAC so can’t judge the quality of their work - but I hope it’s good 🤣 I brought them back out to…
Dave , Coldy was awesome good friendly .. guys they even treated my fur baby STORM’M with much love they even cleaned up the mess . I will definitely ask for Dave and Coldy on my next service thanks guys.. I totally recommend!
Brandon and oniel where so nice, I called Saturday, checked it out Monday and had it installed by Tuesday!
They are awesome. We have been with them for 25 years.
Mac was great! He walked me through what was going to happen during the install. The techs were polite and everyone seemed to be looking for opportunities to do things right. They were respectful of the house and cleaned up everything afterward. I was very happy with the instal team.
John Betlem installed a new furnace and air conditioning unit in our home. Every employee was professional, knowledgeable, and respectful of us and our home. There is simply no other heating and cooling company that compares to John Betlem.
I want to thank Dave and his crew for all the work that they did for my family and I. They worked very efficiently and they answered any questions that my family and I had. Thank you. Your crew and you were very good at your job.
Professional and courteous.
Max and crew were extremely professional. Did a tremendous job.
Knowledgeable and professional people
Jesse and Cody did an amazing job putting in a new A/C unit for my house. They were friendly and polite. They cleaned up beautifully. I would recommend John Betlam for all their services. We have used them ever since 2019 when we moved in and my father has used them since he moved into his house in the 70’s.…
On
Had a fantastic experience with John Betlem Heating & Cooling for a full HVAC replacement. Steve Betlem handled the sales side and made the whole process incredibly smooth and straightforward—no pressure, just great options. We were swapping out an old, dead system that had been chugging along since 1984, so this…
Cayden, Ryan and Stephen were very professional and knowledgeable with our installation. They did a fantastic job and left our house just as they found it.
Our A/C went down unexpectedly during the hottest week of the year (with a 100+ heat index), and John Betlem Heating & Cooling completely saved the day for our family. I booked a self-serve appointment online, and they sent a tech out the very same day. Myles, the technician, was incredible—he kick-started our dead…
Andrew was great! He showed me what he was seeing and explained clearly what it meant. I appreciate knowing the "why" of things and he did a great job. He was also friendly and considerate of my home. I'd give him 10 stars if I could! Mac and Bo installed a new heating and cooling system today. The did a…
Excellent service. They replaced the furnace and AC on my residence.
They were very professional and friendly. Highly recommend this team!
The two men who installed our AC and humidifier units were very clean, polite, knowledgeable and professional. They were concentrated on doing the job right and not quickly; which is often an issue with other companies who just want to get to the next job and quality is sacrificed. Great job Betlem team!!!
Nick and Charles were fantastic installation technicians. Very timely and polite. Explained the process as they were working and after the job was completed. I would rate them an 11 out of 10 as a team !
Akiel and O’Neal were phenomenal during installation of our new AC unit and upgrade air filtration system. From the start of our experience dealing with Michael ,our comfort advisor, the whole process went very smooth. Everyone was very professional, knowledgeable and personable. We will 1000% be referring anyone in…
Excellent!!!!
Just had a new central air and furnace put it today. The technicians who installed it were great. Professional, friendly and knowledgeable and they got it done in one day.
Arrived on time and immediately started install. Cleaned work area and was very professional. Technician was well informed and explained the customer folder to me. I will definitely recommend to my friends. Excellent service!!
The guys did a great job, cleaned up after themselves and weee knowledgeable about every aspect of the job.
These guys were great. Showed up and did a professional job. No complaints.
John Betlems team is amazing! They are thorough, customer focused and after this experience I would never use any other company! Jesse and Caden were amazing!
Installer left screws and sharp duct work chucks on the garage floor. Left a pool of water around the install site as well, not sure what that was from. Installer couldn’t stop swearing even with my kids around. Yelled and complained about everything. Would not recommend.
Our tech was an hour late to our walkthrough estimate which interfered with both of our meetings as we work from home. First thing out of his mouth was that it would probably cost close to 50k, which is straight up insanity. The next day, Justin Slaughter quoted us for $39,941 for a 5 zone mini-split system. Said…
Max and his team did an awesome job on our new AC installation! Would highly recommend their work for family and friends.
I was very pleased with the service we received from Noah and Ryan. They were punctual, courteous and efficient As are all of the Service people from Betlem that I have encountered. It was a pleasure to see young people, (work) confidently and cooperatively to complete a complex and demanding task
Everyone I dealt with at John Betlem Heating and Cooling were super nice, knowledgeable, and punctual. The install seemed flawless and they cleaned up like they were never there. I can't say enough good things about them.
We had a fantastic experience with John Betlem Heating and Cooling. We live in a 1960s ranch with hot water baseboard heat, which made finding a cooling solution difficult. They proposed and installed an ENERGY STAR® Certified Lennox 1.5 Ton Wall Mount Mini-Split, and it's the perfect solution for our home. The…
All three (3) young men, Maxwell, Stephen & Boaz, who took care of the installation of my new air conditioner were wonderful. Did a great job. Cleaned up everything. Left it spotless. Did a great job explaining everything to me. Very grateful for John Betlem Heating & Cooling and their crew. Mike Petrella, who…
We recently had a new furnace and central AC unit installed by John Betlem Heating & Cooling, and the entire experience was outstanding from start to finish. During installation Mac, Mac, and Ryan showed up on time, worked efficiently, and kept everything clean and organized throughout the process.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 389 | $27–$251 |
| Heating system maintenance | 357 | $37–$278 |
| Heating system installation | 304 | — |
| A/C system maintenance | 266 | $27–$483 |
| Heating system repair | 219 | $161–$834 |
| Install AC | 199 | — |
| HVAC system repair | 117 | $124–$818 |
| Install thermostat | 109 | — |
