How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%93+6.6Craft & service penalty89−1.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREJohn Betlem Heating & Cooling
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #77Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,618 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired John Betlem Heating & Cooling for 8 kinds of job.
John Betlem Heating & Cooling for install thermostat
Clear ✕All 109 Google reviews tagged “Install thermostat” · showing 80
Shamus, Brandon, Ryan, and Tyler did a wonderful job removing the old and installing our new HVAC system. They were friendly, tolerant of our dogs, and did a fantastic job. The area was cleaned and all old stuff taken with them. Shamus was great in explaining the new thermostat, as well as the new system and…
Very professional and friendly. Great team - enjoyed working with them.
They replaced my heating and cooling system and new thermostat. They did a super job. Brandon,Bo, Mac where very friendly and helpful with everything they did and how to maintain it.
Hard working and wonderful crew. Finished a big project within 7 hours and the floor was spotless when they were done
Your employees were kind and courteous knew what they were doing. Had the job done in no time there was no messing around and they cleaned up. Everything was beautiful when they left.
The installation team (Boaz, McAllister and Brandon were excellent! They worked efficiently, professionally and answered all our questions.
The Betlem team is unmatched! I am a pretty stubborn buyer when it comes to large capital improvements for my home. I asked a TON of questions, and Justin was attentive, responsive, and honest with me about my needs. After deciding on a new Lennox 4 ton AC unit and 90%er furnace, the install happened within 1 week…
John Betlem did a great job installing a new air conditioning unit - I was impressed with the ductwork Shawn installed and the craftsmanship in retrofitting the new unit with the existing ductwork- it really looks great - also my salesperson Sefik did a great job of explaining the the work that was to be done and…
The company is very attentive, all employees I've been in contact with are caring & efficient. Great quality products & reasonable annual maintenance costs. I have had John Betlem H&C do several jobs, the most recent 8/21/26. Each time I have had the same great experience!
The team did a great job installing a furnace and A/C unit. Worked quickly, neatly and left the area very clean once they were complete. They were very helpful and allowed me ask all sorts of questions and be nosey and watch them work. Additionally, were great to return to properly decomission old boiler.
Mac was great! He walked me through what was going to happen during the install. The techs were polite and everyone seemed to be looking for opportunities to do things right. They were respectful of the house and cleaned up everything afterward. I was very happy with the instal team.
They charged me $450 for a $41.50 thermostat. Not only that, they didn't give me a user's manual. I've asked twice, still no manual. Was gonna have them put in a new furnace, bit not after being ripped off I won't. I'm guessing they don't want repeat customers. I'm sick to my stomach paying over $700.
They were very professional and friendly. Highly recommend this team!
My a/c unit decided to stop working just before the mini heatwave we just had. We have betlem a call and they set up a free consult for the fowling day. The rep was very knowledgeable and helpful getting us financed with the right unit for our house, which also needed a new furnace that was from 1990. Jesse and…
Jessie called to tell me he was on the way & arrived promptly at 8am. Tyler & Kevin arrived a few minutes later. Layed cloths down to protect the floors. They were a great team working together from 8am to 4:30pm removing the old heat pump, air handler, water heater & thermostat and installing new ones. They were…
Marty did a great job- efficient and helpful
John Betlems team is amazing! They are thorough, customer focused and after this experience I would never use any other company! Jesse and Caden were amazing!
I was very pleased with the service we received from Noah and Ryan. They were punctual, courteous and efficient As are all of the Service people from Betlem that I have encountered. It was a pleasure to see young people, (work) confidently and cooperatively to complete a complex and demanding task
I was very fortunate to have a full crew from John Betlam install a new furnace, ac unit and water heater and new thermostat. They did a spectacular job and completed the install in one day. I love all of it!
had them replace our furnace, central air and thermostat.
I took avantage of a Betlem special fo a new furnace and hot water tank installation. Mac, Cody, and Erik did a wonderful job, the install went well, and I was well versed in the operation and capabilities of the new system. I am very satisfied with the job.
Very pleased with our 1 1/2 day installation of a new heat pump system, humidifier and heat pump hot water heater. Professional in every way! Meticulous workmanship and great care taken to make sure we understood the ins and outs of the new technology which will keep our home comfortable!
my central air conditioner was smashed by ice and my gutter. Bethlem came and replaced it and Matt and Steve did a fantastic job. Very happy Justin was my cell representative. He explained everything in great detail and was very nice to my needs so thank you to all three of them.
Update: John Betlam now offers plumbing services...how do I know this, you may ask? Well, we needed a plumber yesterday and I had recently seen an ad saying John Betlam now did plumbing...based on my long-time experience and satisfaction with them, I gave them a call. Caleb and Nature showed up at our door within a…
Marty did a great job checking our furnace and ultimately replacing our thermostat. He made clear, educated recommendations and was very efficient! Thanks for taking care of us so quickly.
I had my furnace, AC unit, and water tank replaced along with updates to my duct work and had a great experience. I got quotes from 3 different companies before meeting with Justin. He was able to answer all of my questions, was honest knowledgeable and had great communication through the process. The work was done…
Jesse and Charles were courteous and knowledgeable.
Jim and Dave installed my new furnace and they were both professional and knowledgeable. They did an excellent job! I highly recommend John Betlem.
Everyone at john betlem worked very hard to create and execute a hvac system that works for me. Came out better than I imagined and works perfectly. Thanks to Tom,Kevin, Nick and Muc. Great Job guys!
The Betlem team returned to do insulation work following the new furnace. The team was very professional. They explained the project, completed the work, cleaned up then reviewed and explained the work completed. Very polite, knowledgeable team..
Purchased a new furnace/air-conditioning system to replace my 18-year-old system. Process went well from beginning/quote phase thru to the installation and final checks. Crew was courteous and professional. Had a question on the wi-if setup which they sent a serviceman out to help me setup. I would recommend John Betlem for your HVAC needs.
on time, finished early, friendly, clean, professional.
From the very beginning, I never felt pressured or guilted into a decision. Justin was honest and direct with his assessments and options; it never felt like "if you don't decide now, it's over!" and was patient with my desire to sleep on it before moving forward. So happy that I did! Jesse and Brad P were…
We got a great team for our brand new heat pump install! Justin was a great first contact, laying out all our options in an easy to digest fashion. His patience and effortless approach was honestly what cemented our decision to use John Betlem. Erik, Brad P, and Garrett were so nice, they worked clean and really…
Matt & Steve were great! Everything installed and working in a day. Friendly and knowledgeable. Left working areas clean!
Zachary was fantastic! Very polite and kind! I would definitely recommend John Bethlem!
Excellent work done on furnace installation and attic insulation…. Also a/c. Thorough explanations were given before job was performed.
The professionalism that was shown by both Brad P and Tyler was above expectation. They were kind and polite throughout our day long AC unit installed. Thank you for taking the extra time and effort to make sure that you were checking in with us and meeting our needs.
Chad and his team did a very professionally great job. Whatever question was asked they answered quickly with an answer. They cleaned up like it was there own place. I would and will recommend them to everyone i can. Thanks guys for a fantastic job.
Michael was fantastic, resolved an intermittent power issue, performed a maintenance on the furnace and things are running like new. It’s never fun having someone at your house doing work, but Michael couldn’t have been nicer. Overall a great experience and value and I highly recommend John Betlem!
Very polite and courteous. Given direct answers when applicable. Always on time . One important detail about John Betlem Company, they have a great reputation.
Ben is awesome! He explains every detail and his communication skills are on point and he knows what he’s doing
My husband and I are so happy that we chose the John Betlem team to replace our heating system. We were feeling good about the decision after Tom Tapke "sold us" on a hybrid system; actually he let the system sell itself. Today was installation day, and it came just in time because our old furnace was defunct and…
I had a nightmare of a situation with my prior heating and cooling system and bad ventilation issues from a prior heating and cooling company and went through the NYSERDA program in 2011. Mark Parina I worked with from the beginning of my project went above and beyond to solve my complicated situation and I am very…
Chad was amazing! The whole team was great! Very polite and helped me understand everything that was installed! I would 100% recommend!
We had a new furnace installed and Central AC unit. The entire team was great. From our salesman (who really was available to us 24/7) to the entire installation team. Everything was explained to us and the rebates made it more affordable. The total price was in the range I had expected, and 18 months no interest…
Update: 09/24/2024 and 09/26/2024 I had my annual checkup. Some problems were found by the junior tech Andrew who referred it to senior tech Todd who came out and promptly diagnosed and fixed the problem within a few hours. Everything was up and running like brand new. I cannot say enough about John Betlem…
Polite professionals, analyzed and repaired our maintenance issued quickly and correctly. Very satisfied with all our interactions to date.
Wonderful company, professional, courteous, on time, clean and removal of old equipment. They are my go to heating and cooling company.
The work by all technicians were superb. Miles was great. Dave and the other guys were excellent installing a brand new furnace/ac unit. Works perfectly. I have to say, the way they worked, process and cleanliness after the job was done was the best I’ve ever had with any hvac company. For sure!!!!
Miles has done work several times on our system, and he has always done an excellent job and he puts the customer first.
Great Service Friendly Helpful People⭐️⭐️⭐️⭐️⭐️ Heating and Cooling Equipment BOTH We’ve been loyal customers for more than a couple decades.
John Betlem Heating and Cooling installed a new Carrier Heating and AC system in my home yesterday. The job from top to bottom was awesome! From Mike, the comfort adviser, to Kevin, Nick and Tom, the techs that came out to do the work. Everything was 100% on time as promised. Started work on time and finished less…
John Betlem Heating & Cooling installed a new furnace and A/C unit in less than one day of work. From start to finish, everyone that I talked and worked with was professional and provided clear answers to my questions. Our previous furnace and A/C units were just over 30 years old and we wanted to upgrade to a…
John Betlem installed a new HVAC system in December of 2021. The work was meticulously done and the system (Carrier) has been working perfectly since. We just had the first routine maintenance performed and our technician, Bob was the best I have had come through here. His knowledge of the system was unmatched and…
Awesome , Service they are the best 👏💕
After conducting a thorough energy audit, Betlem installed a tankless water heating system as well as two gas powered baseboard heaters in my kitchen. During the audit several small gas leaks were discovered in the basement which were quickly repaired. They worked with me to secure a grant from NYSERDA to cover part…
Very knowledgeable technician knew exactly what to fix it did it in a timely fashion
Very friendly and helpful no matter what the situation. I highly recommend using them for any of your heating and cooling needs.
I had an Energy Audit done by Mason, sponsored by a state grant, prior to my installation. He arrived on time, was very pleasant and personable, explained what he was doing and answered all my questions. It was a very positive experience!
I contacted John Betlem because I always hear they are the best. It was a bonus that they were a Carrier dealer as that is the only brand I use. From first contact to completion of job, everything was communicated effectively and it was a smooth process. The quality of the install is some of the best I've seen and…
John Betlem installed AC system a few years ago and still going strong. Excellent job. Recently came out to fix broken furnace. Technician Miles was very professional and knowledgeable.
excellent experience from sales rep to install personnel.
Thank you for your continued excellent service, and wonderful technicians! Every person who has been to our house over the years has been top-notch, friendly, and so helpful. I refer as many people as I can to you, based on our first-hand experiences.
These guys were amazing! Mike truly saved us THOUSANDS of dollars by informing us of all the current programs and specials available to us. He was also very professional, kind, and attentive to everything. Very responsive to all my texts and phone calls as well. Highly recommend! Thank you Mike!
I have used John Betlem for 20 years, all the time I have lived in Rochester. They have responded timely whenever I have had a problem. They always explain everything in ways I understand. I highly recommend them.
I've used John Betlem Heating and Cooling for years and Leslie is the latest in a line of excellent technicians who've installed and serviced my home's equipment.
From the initial sales meeting to the post installation follow up, they exceed my expectations every step of the way!
Everyone at John Betlem Co was helpful, courteous, and very professional. I want to give a shout-out to Mason, who did the energy assessment required for me to get a grant from NYSERDA. He did an inspection before the equipment was installed and one after. He explained the steps I can take to make my home more…
John Betlem installed our HVAC system over 20 years ago and have provided service the same amount of time under a service contract. The HVAC performs today like the day it was installed due to their service .
Good work, good products, very conscientious.
A wonderful experience from the time we called John Betlem for a quote until the follow-up visit after the install. The salesperson Frank was incredibly friendly, knowledgeable and responsive and had innovative solutions for a couple unique issues we had. The prices was competitive for highly rated equipment. Our…
After many years of business with another company, I made the switch to Betlem. I am so happy that I did. Frank gave me an estimate which I thought was extremely reasonable.The gentlemen that came out were on time and worked straight through the day until the job was done, well after 5. They were kind,…
couldnt have been more pleased with the betlem team
The install went great and we are very happy with the John Betlem Co. Scotty and the team were highly skilled, professional and courteous. We would recommend Betlem for Heating/AC installation.
The older I get, the more I don't want to have to worry about "high cost" things breaking down or repairs. I have a service contract with them and I don't worry about that now. We have had a new heating and air conditioning installed last year and just recently had our hot water tank replaced. Their business…
Very professional and knowledgeable, really impressed and happy with the service. Love the new furnace!
We started getting quotes from HVAC companies because our furnace was 20+ years old and we wanted to be prepared for if it broke, weeks later when we had a problem with it John Betlem sent someone out same day and immediately fixed it for free while scheduling our full replacement for a couple weeks later. They were…
The company's reputation preceded my meeting Frank. After meeting Frank, we quickly understood why the company's reputation was stellar. Frank's interaction with us was great (no pressure, answered all of our questions and exemplified patience). Frank represented the company very.
Excellent and professional customer service. Highly recommend!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 389 | $27–$251 |
| Heating system maintenance | 357 | $37–$278 |
| Heating system installation | 304 | — |
| A/C system maintenance | 266 | $27–$483 |
| Heating system repair | 219 | $161–$834 |
| Install AC | 199 | — |
| HVAC system repair | 117 | $124–$818 |
| Install thermostat | 109 | — |
