Experts Reviews · Company report
John Betlem Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%93+6.6Craft & service penalty89−1.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

John Betlem Heating & Cooling

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #77Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,618 Google reviews

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.John Betlem Heating & Cooling is better than 88% of plumbers.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.John Betlem Heating & Cooling is better than 84% of plumbers.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.John Betlem Heating & Cooling is better than 89% of plumbers.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.John Betlem Heating & Cooling is better than 91% of plumbers.A
91
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.John Betlem Heating & Cooling is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.John Betlem Heating & Cooling is better than 93% of plumbers.A
93

Reviews for your job

Customers hired John Betlem Heating & Cooling for 8 kinds of job.

John Betlem Heating & Cooling for light fixture installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.$600–800
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Light fixture installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Light fixture installation”

Greg10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Dawson and Bradley did an outstanding job from start to finish. A professional job that we are very happy with. We would highly recommend John Betlem electric to anyone!!!

Paid $2,000+Reasonable priceHVAC system maintenanceA/C system maintenanceElectrical inspections
RichardLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Always a pleasure to have Dawson do work for us. He's knowledgeable and professional. Very polite, hard working and never leaves a mess.

Paid $1–200Reasonable priceLight fixture installationElectrical fixture installation
Victoria3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I had an excellent experience with my electricians who came to replace my circuit breaker. They arrived right on time, finished ahead of schedule, and were incredibly respectful and pet-friendly. The team kept everything clean, worked thoroughly, and took the time to explain the process, which made me feel really…

Paid $600–800Reasonable priceLight fixture installation
Julie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Trevor was excellent. We had him wire our home for ceiling fans and he did an exceptional job. We appreciated he and his partners professionalism and courtesy

Electrical wiring installationLight fixture installationElectrical outlet & switch relocation
Gail3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Dawson and Ryan were prompt, personable and professional. All questions were answered.

Paid $1,400–1,600Reasonable priceFan installationElectrical inspectionsLight fixture installation
Damon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★

Had outdoor lights replaced. Installer, Trevor, was great

Paid $600–800Not sureLight fixture installation
Sten1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We used John Betlem Heating & Cooling for our HVAC installation and were so satisfied that we’re now using them for various needs during our kitchen remodel. Matt came out to tie off our gas line and truly went above and beyond. We’ve also been working with Ryan for electrical work—he’s friendly, knowledgeable,…

Paid $600–800Reasonable priceGarbage disposal installationLight fixture installationElectrical outlet & switch repair
JeanetteLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Dawson and Ryan are the best! They were knowledgeable and efficient, and very personable! We would definitely have them back to do future installations.

Customer photo from Jeanette's reviewCustomer photo from Jeanette's review
Light fixture installation
DonnaLocal Guide · 93 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ryan did an excellent job, made sure to answer all our questions and was very thorough. A pleasure to work with!

Paid $200–400Reasonable priceLight fixture installation
Ann2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent workmanship and professionalism. I could not be more pleased with all new lighting.

Light fixture installationElectrical outlet & switch installation
Nelson3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Zachary was fantastic! Very polite and kind! I would definitely recommend John Bethlem!

Great priceGeneral constructionHeating system repairCleaning
Janet10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

After conducting a thorough energy audit, Betlem installed a tankless water heating system as well as two gas powered baseboard heaters in my kitchen. During the audit several small gas leaks were discovered in the basement which were quickly repaired. They worked with me to secure a grant from NYSERDA to cover part…

Heating system installationLight fixture installationElectrical outlet & switch installation+ Punctuality+ Quality+ Value
Jill2 months ago★★★★★

Rating only, no written review.

Paid $200–400Reasonable priceLight fixture installation
Thomas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $800–1,000Reasonable priceElectrical wiring installationLight fixture installation

Price

$432-7% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 67%Overpriced 3%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance389$27–$251
Heating system maintenance357$37–$278
Heating system installation304—
A/C system maintenance266$27–$483
Heating system repair219$161–$834
Install AC199—
HVAC system repair117$124–$818
Install thermostat109—

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