Wedding photographer · Jacksonville, FL · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%86+50.5Reliability 26%77+20.1Value 15%100+15.2Momentum penalty71−2.9Experts Score= 83Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#63 of 78 videographersiPosition by Experts Score among all companies we track in this category. · better than 19%
4.9★★★★★72 Google reviews · 24 photos
97%five-star reviews
4.64★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers describe John Fountain Photography as punctual, communicative, and flexible, noting that the photographer often provides creative shot ideas and delivers digital files quickly. Reviews highlight the professional demeanor and ability to make subjects feel comfortable during weddings, engagements, and headshots. However, one low-star review alleges inappropriate behavior toward female guests, specifically entering a bridal suite without permission, which stands in contrast to the overwhelmingly positive feedback regarding the quality of the images and the overall experience.
Google rating: 4.9 out of 5 from 72 reviews (97% five-star).
Reviews on this page: 72 Google reviews (66 with written comments, 7 with photos).
Owner responses: the business replied to 31% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
John Fountain PhotographyVideographers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.John Fountain Photography: 86/100 on this factor. Category median: 97.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.John Fountain Photography: 77/100 on this factor. Category median: 96.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.John Fountain Photography: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.John Fountain Photography: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.John Fountain Photography: 71/100 on this factor. Category median: 100.B
71
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 46.–
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Bar = this company · dark tick = category median.
Star ratings
72 Google reviews we collected
4.9of 5
5 stars7097%
4 stars00%
3 stars00%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 66 written reviews
96%praise
Praise13696%
Complaints54%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price571%
Reasonable229%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4330%
Would recommend4028%
Speed & response2115%
Quality & results139%
Communication118%
Price & value96%
Honesty & trust43%
What customers talk about
We read 66 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is incredibly friendly, professional, and went above and beyond to capture every special moment.”
“I highly recommend John to anyone looking for a talented and passionate photographer.”
“We cannot recommend not hiring Mr.”
“Every single interaction we had with him was positive, and he was completely professional and on time throughout our entire wedding day.”
“We cannot praise John Fountain Photography enough for the amazing job he did on our wedding photography!”
“We communicated with him easily and everything went great.”
“I took a chance on John because he was so reasonable and also his experience being in the Jacksonville area.”
“John is incredibly talented and genuinely fun to be around.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired John Fountain Photography for 3 kinds of job. Pick one to see what they paid and said.
Jamil5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
John photographed my engagement ceremony, and I couldn’t have asked for a better photographer. He is incredibly friendly, professional, and went above and beyond to capture every special moment. He made everyone feel comfortable, had a great eye for detail, and came up with creative ideas for beautiful photos. His…
Reasonable priceWedding and engagement
Jennifer9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
5/5 Stars - Absolutely Phenomenal Jacksonville Photographer!
We cannot recommend John highly enough as a wedding photographer! Every single interaction we had with him was positive, and he was completely professional and on time throughout our entire wedding day.
John is incredibly talented and genuinely fun to be…
RaeganLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
John was incredible. He worked his butt off during our wedding and got some of the most amazing shots. We loved having him. I literally could not decide between the hundreds of photos that I wanted to post because they all ended up being so good! I would highly recommended!
Great priceWedding and engagement
MatthewLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We just worked with John for our wedding in Fernandina beach two weeks and he was amazing! He took wonderful photos, captured soooo many more than we had anticipated, helped us find the best locations with weather that day, and so much more. He got great photos (turned them around very quick) of our guests and the…
LaVonne9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
We cannot praise John Fountain Photography enough for the amazing job he did on our wedding photography! From our first meeting to the final, speedy delivery of our stunning, high-quality photos, everything was perfect. He brought a wonderful, professional energy that made us feel completely at ease, capturing…
Great priceWedding and engagement
Tazmond3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★
As a former photographer myself, John was a pleasure to work with and did an outstanding job on our engagement and wedding photos! They look beautiful. 10/10 would recommend!
John photographed my engagement ceremony, and I couldn’t have asked for a better photographer. He is incredibly friendly, professional, and went above and beyond to capture every special moment. He made everyone feel comfortable, had a great eye for detail, and came up with creative ideas for beautiful photos. His positive attitude and dedication made the entire experience enjoyable. I highly recommend John to anyone looking for a talented and passionate photographer.
Price assessment: Reasonable price
Services: Wedding and engagement
Jennifer Bottomley9 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
5/5 Stars - Absolutely Phenomenal Jacksonville Photographer!
We cannot recommend John highly enough as a wedding photographer! Every single interaction we had with him was positive, and he was completely professional and on time throughout our entire wedding day.
John is incredibly talented and genuinely fun to be around. He made us feel at ease in front of the camera, making our photos look natural and beautiful. He didn't just capture our day; he added to the joy of it. So many of our guests commented on how fantastic he was and truly enjoyed his presence.
If you want a reliable, brilliant photographer in the Jacksonville area who is a joy to work with, hire John. He is simply the best!
Raegan WigginsLocal Guide · 23 reviewsiTotal number of Google reviews Raegan has written across all businesses on Google Maps, not just this one.
John was incredible. He worked his butt off during our wedding and got some of the most amazing shots. We loved having him. I literally could not decide between the hundreds of photos that I wanted to post because they all ended up being so good! I would highly recommended!
Price assessment: Great price
Services: Wedding and engagement
Response from the owner · 5 months ago
Raegan and Jake,
It was my pleasure making the over 1300 memories for your day and I thank you for the recognition here. I'll have your video completed this week as well. Congrats once again ! :)
Matthew AultLocal Guide · 42 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
We just worked with John for our wedding in Fernandina beach two weeks and he was amazing! He took wonderful photos, captured soooo many more than we had anticipated, helped us find the best locations with weather that day, and so much more. He got great photos (turned them around very quick) of our guests and the whole evening. We communicated with him easily and everything went great. Not that it matters, but we’re also a same-sex couple if helpful. We really enjoyed working with John!
LaVonne Porter9 reviewsiTotal number of Google reviews LaVonne has written across all businesses on Google Maps, not just this one.
We cannot praise John Fountain Photography enough for the amazing job he did on our wedding photography! From our first meeting to the final, speedy delivery of our stunning, high-quality photos, everything was perfect. He brought a wonderful, professional energy that made us feel completely at ease, capturing genuine moments and all of our guests without ever feeling intrusive. We highly recommend John and we will be using him for future projects.
Price assessment: Great price
Services: Wedding and engagement
Tazmond Merchant (Taz)3 reviewsiTotal number of Google reviews Tazmond has written across all businesses on Google Maps, not just this one.
As a former photographer myself, John was a pleasure to work with and did an outstanding job on our engagement and wedding photos! They look beautiful. 10/10 would recommend!
Price assessment: Reasonable price
Services: Wedding and engagement
Lee Adolph4 reviewsiTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
Reunion Perfect Memories thanks to John
We had the absolute pleasure of having John Fountain Photography at our reunion, and I cannot express enough how thrilled we are with the results. From the moment John arrived, he blended seamlessly into our gathering, capturing every moment with an incredible eye for detail and emotion.
John has an undeniable talent for capturing the essence of each moment, and his photographs are nothing short of priceless. Each picture tells a story, filled with the genuine smiles and laughter that defined our reunion. It's as if he has an innate ability to freeze time, allowing us to relive those cherished moments every time we look at the photos.
What truly sets John apart is his ability to make everyone feel comfortable and at ease, which is reflected in the candid and natural expressions he captures. His friendly demeanor and professional approach made the entire experience enjoyable and stress-free.
Thanks to John Fountain Photography, we now have a stunning collection of photographs that not only help us remember our childhood connections but also ensure that these memories will be cherished for a lifetime. The quality and creativity of his work exceeded our expectations and left us in awe.
If you're looking for a photographer who can capture the heart and soul of your event, look no further than John Fountain. His talent and passion for photography shine through in every shot, and we are eternally grateful for the beautiful memories he has provided us.
Thank you, John, for giving us the gift of timeless memories. We will treasure these photos forever and can't wait to work with you again in the future!
Marian Graham10 reviewsiTotal number of Google reviews Marian has written across all businesses on Google Maps, not just this one.
John did amazing photography at my mountain cabin that pushed my listing to the top of Airbnb rankings! He captured the most beautiful light and settings that really showed his professional eye for photography.
He also shot pics of my Jacksonville home that enabled me to sell by owner. He made every room shine like a palace and added ideas and options to really make my listing shine!
During a career change he took exceptional headshots for me and my team for our professional photos we still use on all of our business cards and Linked In.
I’ve known John for over 20 years and he is by far the best photographer anyone could ever find for wedding photos, graduation, anniversary etc.
His stellar, friendly personality shows in every photo as if he was part of your family in the experience capturing details you didn’t even know until you see the photos of your special moment. I highly recommend John!!
I wish I could post pics!!
Price assessment: Great price
Services: Real estate photography, Headshots and portraits
Rachel Carpenter3 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
John Fountain photographed our wedding and had a deeply negative impact on the night for ourselves and many of our guests. We are writing this review to warn other couples about his lack of professionalism and inappropriate behavior with female guests.
First, early in the night, he entered the bridal suite (where the bride and bridesmaids were getting dressed, putting on makeup, etc.) to take pictures of the bridal party and made the comment, “Look at all this game for me to hunt.” We laughed it off, but should have taken this comment more seriously. Later in the night, several guests reported that, during the reception, he was seen holding his camera down by women’s legs on the dance floor to take pictures. Upon noticing this, a guest asked what he was doing and he replied, “Women shouldn’t wear dresses if they don’t want their legs photographed.” We were also told that he made several women feel very uncomfortable (e.g., by being too physically close to them on the dance floor; hitting on them; asking an employee to take her name tag off for a photo; and pulling them aside for specific photos). He took very few photos of our maid of honor but took many photos of one specific bridesmaid. His actions and inappropriate behavior left the latter bridesmaid in tears. When we were alerted to his behavior, we asked him to leave the wedding, at around 9pm.
Prior to this, and unbeknownst to us, he was confronted about pulling women aside for individual photo shoots by our wedding coordinator at around. Immediately afterwards, he pulled us (the bride and groom) aside and asked for the remainder of his payment by check (yes, in the middle of our wedding).
In addition to Mr. Fountain’s inappropriate behavior with our female guests, he also conducted himself unprofessionally throughout the wedding. Examples include: a) one of the staff informed us that he was serving himself alcohol throughout the night and appeared intoxicated; b) during the pre-wedding photos, he repeatedly stopped to show off the photos he took (instead of simply moving on to the next photo). This required us (the bride and groom) to keep him on track so we were on time for the ceremony; c) and finally, his style of posing was very intense and made taking photos generally unpleasant.
In hiring Mr. Fountain, we relied on the many glowing reviews we found on Google and The Knot. Thus, we were shocked by his inappropriate and unprofessional behavior. As stated earlier, his actions significantly negatively affected our wedding night, our guests’ experiences, and our memories of what was otherwise a wonderful evening. We cannot recommend not hiring Mr. Fountain strongly enough to future couples considering his services.
Response from the owner · Edited 9 months ago
Wow, where do I even start? This is such a disturbing review, and to be honest all based on thin skin, assumptions, and people taking things out of context. I was originally going to respond with class, but this unhappy, miserable person is slandering my character, saying things that are simply not true, and I’m not going to tiptoe around it. I will defend myself properly. Since she’s making it a point to post this all over the internet in a smear campaign, it’s gloves off. I checked out her FB page and she's a self-proclaimed Liberal and anti-Trumper. That says all you need to know as you look into this.
Most of what she says is simply not true — assumptions, hearsay, and dare I say, "LIES." I’m not sure why Karen waited 70 days to launch this attack. At no point was I intoxicated at this wedding — if anything, they all were. At the end of the night, we stayed an extra 45 minutes for free. I had two drinks in the last 30min. on my time on a full stomach, and I earned them.
I 100% did not say anything about “hunting girls.” Really, like I’m going to walk into a dressing room full of bridesmaids and say that? I have been known to say that when I’m at an event, I’m constantly “hunting” for something to photograph. So however they got that twisted is beyond me. Maybe I should have been more upfront about asking for payment at the end of my shift, but clients with class hand me an envelope without needing to ask.
As for “hitting on the girls” — what a joke. At this point, I’m kind of pissed that Rachel is lying here. I didn’t hit on anyone, and she acts like I’m getting too close on the dance floor. The place was small and packed — like I had a choice. I’ve been doing this for 24 years, and I’ve never asked for anyone’s name, let alone hit on them.
I guess taking portraits of all the guests is now considered “hitting on girls”? If that was perceived that way, then that’s a first for me. I took pictures of everyone — young, old, male, female — it’s just what I do. The shot where I angle the camera up is called a low hat shot, and I do this all the time. If you look at just about all of my galleries, you’ll see that I like to get creative with angles. When I work, I think I’m allowed to take a portrait of anyone there — it takes just one minute.
This bride apparently got the wrong impression or just didn’t care for my personality — I do like to have fun and joke around on wedding days, because it’s supposed to be fun. She seemed to be miserable all day for some reason. There were clearly a lot of assumptions and hearsay, and it looks like accusations that simply aren’t true.
I’d be happy to show the entire gallery to anyone who wants to see if there are any inappropriate images. People should not make assumptions and post things like this, because defaming someone’s character can lead to legal issues.
Don’t read too far into this. I invite you to read all of my other reviews and see for yourself. For whatever reason, Karen — I mean Rachel — waited 70 days to post this, and it’s completely overboard. Does it make her feel good to slander a damn good guy and photographer? After 750+ weddings, you won’t find reviews like this anywhere else.
Enjoy your pictures and be happy. This has gotten so overboard that I’m actually considering hiring an attorney for a defamation case. If any of my brides read this, please feel free to chime in and set the record straight. This reviewer clearly has issues.
Courtney Ledford2 reviewsiTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Highly recommend, the pictures turned out better than we could’ve asked for. John was amazing throughout the night, I’m not a huge fan of pictures and he understood and helped me get through pictures quickly while capturing everything I wanted. Couldn’t have asked for a better photographer.
