Analyzing 7,573,6947.6M ReviewsFor 21,35821.4K Experts

Experts Reviews · Company report
John's Service and Sales, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%45+24.5Reliability 24%16+3.9Value 14%100+14.1Replies to reviews 7%62+4.4Craft & service penalty52−4.8Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCORE

John's Service and Sales, Inc.

Oglesby, IL · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.5★ from 88 Google reviews

📞 Call (815) 883-3637Request a call backWebsite ↗

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.John's Service and Sales, Inc. is better than 45% of refrigerator repair services.C
45
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.John's Service and Sales, Inc. is better than 16% of refrigerator repair services.F
16
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.John's Service and Sales, Inc. is better than 52% of refrigerator repair services.C
52
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.John's Service and Sales, Inc. is better than 100% of refrigerator repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.John's Service and Sales, Inc. is better than 100% of refrigerator repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.John's Service and Sales, Inc. is better than 62% of refrigerator repair services.B
62

Reviews for your job

Customers hired John's Service and Sales, Inc. for 3 kinds of job.

John's Service and Sales, Inc. for install AC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Install AC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2

All 3 Google reviews tagged “Install AC”

Grant8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

John Service in Sales replaced our entire HVAC system and water heater in 2020 and the system has been so great that I finally decided to write a review. This is our 2nd home and we still had the original Whirlpool furnace from 1975, a Goodman AC that was added on in 2001, and a gas water heater that was somewhere…

Customer photo from Grant's reviewCustomer photo from Grant's reviewCustomer photo from Grant's reviewCustomer photo from Grant's review
Install ACHVAC duct & vent installationHeating system installation+ Responsiveness+ Punctuality+ Quality
Beverly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wonderful company that stands behind their products!! We had a A/C unit installed, from John coming out for the estimate to the installation we were treated with respect and given amazing customer service!! I called on a late Saturday afternoon with a question and not only did I speak with a help employee I had…

A/C system maintenanceInstall AC+ Professionalism
JamieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had a whole new furnace/central air system installed from them. They did such a wonderful job! Also they sent me a thank you card for choosing them! So sweet! Thank you John's! I'm glad I chose you guys! :-)

Install AC

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Install AC3—
Refrigerator/freezer repair2$196–$536
A/C system maintenance2—

Compare with

Sherman's Store + Outlet logoSherman's Store + OutletExperts Score 79Oglesby · 4.76★Tri County Repair logoTri County RepairExperts Score 77Oglesby · 4.73★