HVAC contractor · Oglesby, IL · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%45+24.5Reliability 24%16+3.9Value 14%100+14.1Replies to reviews 7%62+4.4Craft & service penalty52−4.8Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 37 refrigerator repair servicesiPosition by Experts Score among all companies we track in this category. · better than 3%
4.5★★★★★88 Google reviews · 12 photos
81%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
20%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate John's Service and Sales, Inc. 4.5 out of 5 based on 88 reviews, with the owner responding to 18% of them. Customers frequently praise the company for its punctuality, knowledgeable staff, and reasonable pricing for HVAC repairs, installations, and appliance sales. However, low-star reviews highlight a recurring criticism regarding unexpected upfront diagnostic charges and billing for services that did not result in a successful repair.
Google rating: 4.5 out of 5 from 88 reviews (81% five-star).
Reviews on this page: 88 Google reviews (66 with written comments, 1 with photos).
Owner responses: the business replied to 18% of reviews.
Most recent review: September 22, 2026.
Service: Refrigerator Repair Service serving Oglesby, Illinois.
Data from Google, last updated October 26, 2026.
Score profile vs other refrigerator repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyRefrigerator Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.John's Service and Sales, Inc.: 45/100 on this factor. Category median: 89.C
45
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.John's Service and Sales, Inc.: 16/100 on this factor. Category median: 84.F
16
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.John's Service and Sales, Inc.: 52/100 on this factor. Category median: 96.C
52
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.John's Service and Sales, Inc.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.John's Service and Sales, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.John's Service and Sales, Inc.: 62/100 on this factor. Category median: 95.B
62
Bar = this company · dark tick = category median.
Star ratings
88 Google reviews we collected
4.5of 5
5 stars7181%
4 stars67%
3 stars11%
2 stars33%
1 star78%
Praise vs complaints
Phrases our text analysis found in 66 written reviews
93%praise
Praise9793%
Complaints77%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price250%
Reasonable250%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2827%
Speed & response2524%
Quality & results1817%
Price & value1514%
Would recommend1010%
Honesty & trust66%
Communication22%
What customers talk about
We read 66 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional, knowledgeable and did a great job.”
“Friendly service, convenient and fast delivery, and personal care that you won't find in any big box store.”
“If you are looking for quality service, you’ve found it.”
“Price was very reasonable for an emergency service.”
“It’s not worth it to work with this company.”
“Always good service, had them for furnace and a/c issues, always prompt, friendly and willing to explain the issues, will definitely recommend”
“…rvice (unfortunately we have had many others before who were not as reliable and professional).…”
“John explained everything in detail and had a new furnace installed the next day!”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired John's Service and Sales, Inc. for 3 kinds of job. Pick one to see what they paid and said.
Katherine5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We have purchased 3 new appliances from John's in the last 2 years. Friendly service, convenient and fast delivery, and personal care that you won't find in any big box store.
Paid $1,000–1,200Great priceService not listed
Candy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Service man was polite and very informative when I asked questions. Clean and respectful.a gentleman.Installed new water heater.
Awesome group of people. Not to many places you can call find out they have the washing machine you are looking for, pay for it, have it delivered and hooked up all before noon. I want to thank them for the great customer service. Look forward to dealing with you in the future.
Price assessment: Reasonable price
Services: Service not listed
Michael4 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Johns sales and service went above and beyond when my water heater went out. Gina scheduled me in for first thing the next morning after calling the previous late afternoon. Marty was the installer and was nothing short of amazing. Very professional, knowledgeable and did a great job. I would give 10 stars! Highly recommended!
Katherine Gross5 reviewsiTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
We have purchased 3 new appliances from John's in the last 2 years. Friendly service, convenient and fast delivery, and personal care that you won't find in any big box store.
Price assessment: Great price
Price: $1,000–1,200
Services: Service not listed
Response from the owner · 3 months ago
Thank you so much for your continued business and for trusting John's with three appliance purchases over the past two years! We're thrilled to hear that you've enjoyed our friendly service, fast delivery, and personalized care. Providing the kind of customer experience you can't find at a big box store is exactly what we strive for every day. We truly appreciate your support and look forward to helping you with any future appliance needs. Thanks again for choosing John's! 😊
Shikuna0_0RexLocal Guide · 16 reviewsiTotal number of Google reviews Shikuna0_0Rex has written across all businesses on Google Maps, not just this one.
Have had a rough run in with contractors here in IL lately. But if I knew the place right down the road existed with its amazing staff. I would had my issues taken care of WAY sooner. Very respectful, knowledgeable, and honest staff. As in, they aren’t going to do half a job, and wish you luck. If they cannot do it, they will definitely let you know. No risks, just good people doing gods work.
Price assessment: Reasonable price
Candy Graham2 reviewsiTotal number of Google reviews Candy has written across all businesses on Google Maps, not just this one.
Furnace stopped working late at night and within 30 min of my call they were at my house working on it. Only took them 30 min or so to fix my blower unit that failed. Price was very reasonable for an emergency service. I will be using them for all future HVAC issues. Thanks guys!!!
L DLocal Guide · 14 reviewsiTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
HVAC install by Shaun and JR. Amazing knowledge and the best teamwork. No BULL and straight shooters. Awesome job, guys. We'll be able to sit on our deck and enjoy the night air and actually leave the air on now. The Trane unit is quiet and efficient. Thank you for the great service. Its an anomaly these days! ☆☆☆☆☆
Drue Cannata1 reviewiTotal number of Google reviews Drue has written across all businesses on Google Maps, not just this one.
Had a little bit of an issue with John’s for a second, but the owner went above and beyond to make sure that he didn’t lose me as a customer. This is how all companies should act. Your customers are everything. This company acknowledged their mistakes and did what was necessary to make it right. I cannot compliment them enough. If you are looking for quality service, you’ve found it.
C L7 reviewsiTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
They answered promptly and came to my house for an ac issue. It was a Monday morning and was charged up front $260 dollars after just an evaluation with no receipt just to tell me I needed a complete new system.
Response from the owner · a year ago
CL, we’re so sorry if that was us. That is definitely not our style. We cannot find a record of a recent visit but we’d sure like to make that right with you and hear how we can do better.
Tom ArmstrongLocal Guide · 39 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
