Analyzing 7,622,7667.6M ReviewsFor 21,49921.5K Experts

Experts Reviews · Company report
John's Service and Sales, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%45+24.5Reliability 24%16+3.9Value 14%100+14.1Replies to reviews 7%62+4.4Craft & service penalty52−4.8Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCORE

John's Service and Sales, Inc.

Oglesby, IL · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.5★ from 88 Google reviews

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Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.John's Service and Sales, Inc. is better than 45% of refrigerator repair services.C
45
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.John's Service and Sales, Inc. is better than 16% of refrigerator repair services.F
16
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.John's Service and Sales, Inc. is better than 52% of refrigerator repair services.C
52
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.John's Service and Sales, Inc. is better than 100% of refrigerator repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.John's Service and Sales, Inc. is better than 100% of refrigerator repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.John's Service and Sales, Inc. is better than 62% of refrigerator repair services.B
62

Reviews for your job

Customers hired John's Service and Sales, Inc. for 3 kinds of job.

John's Service and Sales, Inc. for refrigerator/freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).3.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$196–$536

All 2 Google reviews tagged “Refrigerator/freezer repair”

SteveLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

I needed a fridge about 2 years ago. I found out the Appliance store I went to sold their appliance business to John's. So I went there when my fridge went bad. BAD MOVE. I really have nothing good to say. The fridge I bought has been junk from the start. The ice maker has to be manually shut off or the ice cubes…

Refrigerator/freezer repair− Responsiveness− Quality
Libbi9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

We needed a new icemaker. Got one. Didnt work. Paid for everything. Wanted to come back without us paying for the trip, however still had to pay labor. Said absolutely not, we'd take care of it ourselves. Ended up had to pay $50 for someone to come look at it, only to find out it wasn't plugged in!!!!! True…

Refrigerator/freezer repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Install AC3—
Refrigerator/freezer repair2$196–$536
A/C system maintenance2—

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