Driving school · Pleasant Valley, MO · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%87+12.3Replies to reviews 7%12+0.8Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 69 tutoring and lessonsiPosition by Experts Score among all companies we track in this category. · better than 28%
4.9★★★★★184 Google reviews · 4 photos
97%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Johnny Rowlands Driving School-Lee's Summit at a glance
Reviewers with a 4.9 rating from 184 reviews frequently praise the school's punctuality, clear communication, and patient instruction, noting that students often pass their driving tests on the first attempt. The curriculum includes both classroom sessions and behind-the-wheel lessons that help build confidence for new drivers. However, some low-star reviews criticize the value for money, citing instances where lessons were shortened, classes were canceled without refunds, or scheduling options were limited and difficult to manage.
Google rating: 4.9 out of 5 from 184 reviews (97% five-star).
Reviews on this page: 184 Google reviews (176 with written comments, 4 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 20, 2026.
Service: Tutor serving Pleasant Valley, Missouri.
Data from Google, last updated October 25, 2026.
Score profile vs other tutoring and lessons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyTutoring and Lessons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Johnny Rowlands Driving School-Lee's Summit: 90/100 on this factor. Category median: 94.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Johnny Rowlands Driving School-Lee's Summit: 87/100 on this factor. Category median: 94.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Johnny Rowlands Driving School-Lee's Summit: 87/100 on this factor. Category median: 95.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Johnny Rowlands Driving School-Lee's Summit: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Johnny Rowlands Driving School-Lee's Summit: 12/100 on this factor. Category median: 37.F
12
Bar = this company · dark tick = category median.
Star ratings
184 Google reviews we collected
4.9of 5
5 stars17897%
4 stars21%
3 stars11%
2 stars00%
1 star32%
Praise vs complaints
Phrases our text analysis found in 176 written reviews
100%praise
Praise243100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price1318%
Reasonable5577%
Overpriced11%
Not sure23%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend8133%
Staff & attitude7430%
Quality & results5020%
Speed & response146%
Communication135%
Price & value104%
Honesty & trust21%
What customers talk about
We read 176 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I would recommend him to anyone who is looking for a driving instructor!”
“Very patient, very clear about instructions, and gives great advice on how to improve.”
“Overall I had a great experience and I now feel more than ready to take my driving test.”
“He was great with communication, always timely, and made our daughter feel very comfortable driving.”
“Jeff is very personable, professional and communicates all steps very well.”
“He really did a great job and it was well worth it!”
“I was honestly really nervous the first session, but Jeff really helped me gain confidence in driving and taught me a multitude of skills.”
People customers mention
Jeff57 reviews
Pugh57 reviews
Yeager11 reviews
Bill7 reviews
Chris5 reviews
England5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Johnny Rowlands Driving School-Lee's Summit for 3 kinds of job. Pick one to see what they paid and said.
Arianna3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
The 8 hour class felt long but we got breaks, lunch and valuable information. My driving instructor was Bill Yeager. He's an amazing instructor. Very patient, very clear about instructions, and gives great advice on how to improve. Overall I had a great experience and I now feel more than ready to take my driving…
Not surePrivate lessonsTeen classes
Hayden2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Bill Yeager was a very good instructor. He is very nice and helped me do get better at driving. I feel confident and loved the experience a lot.
Great pricePrivate lessonsTeen classes
Brie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Our driving instructor Jeff was amazing! And really helped my son to be ready for his test.
Aimee4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We had a great experience with Jeff Pugh at Johnny Rowlands. He was great with communication, always timely, and made our daughter feel very comfortable driving. By the end of our daughter’s lessons, she was confident and fully prepared for her licensing test. As parents, we were very happy with the additional…
Reasonable pricePrivate lessons
TasneemLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We had an exceptional experience with our driving instructor Jeff Pugh! During my sixteen year old son’s first lesson, Jeff’s calm and friendly demeanor really put my son at ease. My son learned so much the first lesson and quickly developed confidence to drive. He was even confident driving on highways. Jeff is…
Casey2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Jeff really helped my daughter's confidence behind the wheel.
Was a very positive experience for us and we are so glad that we decided to do lessons. She actually looked forward to them.
She was glad to get to practice the driving route they do on the test multiple times which helped her so much! She passed the first try :)
The 8 hour class felt long but we got breaks, lunch and valuable information. My driving instructor was Bill Yeager. He's an amazing instructor. Very patient, very clear about instructions, and gives great advice on how to improve. Overall I had a great experience and I now feel more than ready to take my driving test. Huge thank you to Johnny Rowlands driving school and Bill Yeager!
Price assessment: Not sure
Services: Private lessons, Teen classes
Hayden Kaminski2 reviewsiTotal number of Google reviews Hayden has written across all businesses on Google Maps, not just this one.
We had a great experience with Jeff Pugh at Johnny Rowlands. He was great with communication, always timely, and made our daughter feel very comfortable driving. By the end of our daughter’s lessons, she was confident and fully prepared for her licensing test. As parents, we were very happy with the additional driving experience and helpful tips provided by Jeff. Highly recommend!
Price assessment: Reasonable price
Services: Private lessons
TasneemLocal Guide · 18 reviewsiTotal number of Google reviews Tasneem has written across all businesses on Google Maps, not just this one.
We had an exceptional experience with our driving instructor Jeff Pugh! During my sixteen year old son’s first lesson, Jeff’s calm and friendly demeanor really put my son at ease. My son learned so much the first lesson and quickly developed confidence to drive. He was even confident driving on highways. Jeff is very personable, professional and communicates all steps very well. My son felt very confident driving behind the wheel and did great on the driving exam all thanks to Jeff’s tips and guidance. I would recommend him to anyone who is looking for a driving instructor!
Casey Gassen2 reviewsiTotal number of Google reviews Casey has written across all businesses on Google Maps, not just this one.
Jeff really helped my daughter's confidence behind the wheel.
Was a very positive experience for us and we are so glad that we decided to do lessons. She actually looked forward to them.
She was glad to get to practice the driving route they do on the test multiple times which helped her so much! She passed the first try :)
K4 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Took a 2-hour lesson here and I chose Jeff Pugh as my instructor after some recommendations. He was amazing. Very chill and words of affirmation was on point. LOL. I passed my driving test the same day. Two thumbs up! 😊
Price assessment: Great price
Services: Private lessons, Adult lessons
Erin Spiva9 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
