Auto body shop · Raleigh, NC · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%16+1.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#49 of 73 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 33%
4.9★★★★★508 Google reviews · 23 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the high quality of collision repairs, consistent paint matching, and thorough detailing included with service. Positive reviews highlight clear communication regarding progress and insurance coordination, along with professional staff behavior. However, a minority of low-star ratings describe significant delays in completing work or providing estimates, as well as difficulties obtaining cost information or resolving minor issues after vehicle return.
Google rating: 4.9 out of 5 from 508 reviews (94% five-star).
Reviews on this page: 508 Google reviews (293 with written comments, 11 with photos).
Owner responses: the business replied to 34% of reviews.
Most recent review: September 10, 2026.
Service: Auto Body Shop serving Raleigh, North Carolina.
Data from Google, last updated November 1, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Johnson Auto Body IncAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Johnson Auto Body Inc: 89/100 on this factor. Category median: 89.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Johnson Auto Body Inc: 84/100 on this factor. Category median: 86.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Johnson Auto Body Inc: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Johnson Auto Body Inc: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Johnson Auto Body Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Johnson Auto Body Inc: 16/100 on this factor. Category median: 65.F
16
Bar = this company · dark tick = category median.
Star ratings
508 Google reviews we collected
4.9of 5
5 stars48094%
4 stars163%
3 stars31%
2 stars31%
1 star61%
Praise vs complaints
Phrases our text analysis found in 293 written reviews
96%praise
Praise46196%
Complaints194%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price844%
Reasonable950%
Overpriced00%
Not sure16%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results12426%
Staff & attitude10522%
Would recommend9119%
Speed & response5712%
Communication5411%
Price & value327%
Honesty & trust174%
What customers talk about
We read 293 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Took a few weeks to get done, but you can't rush good work and the quality of the repair speaks for itself!”
“It cost $14,807 and was not fixed after 161 days I have never had a worse experience or a more traumatic experience in my life.”
“…say great it look better than the day that I bought it they were very professional kind I would recommend anybody…”
“Not only I felt like they wasted my time , the representative was rude and turn me anyway due to his work ethic .”
“…tter than the day that I bought it they were very professional kind I would recommend anybody…”
“The sad part is the shop came highly recommended, and I wanted your services.”
“They were kind, reasonable, responsive, informative, and efficient.”
“There was a delay or two, but I got a call every time there was a problem to let me know the reason and the updated timetable.”
“The team was professional, communicated well throughout the process, and delivered quality work.”
“They treated me with a great deal of kindness on my “worst day”.”
“Had an estimate done 2 weeks ago and still waiting for a quote.”
“I was referred over to Johnson Auto Body and I am so glad that I trusted them with my car.”
People customers mention
Todd7 reviews
Knightdale6 reviews
Autobody4 reviews
Lauren4 reviews
Ken3 reviews
Collision3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Johnson Auto Body Inc for 8 kinds of job. Pick one to see what they paid and said.
WWill2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They have a “convenience fee” of 3% for debit/credit which is horribly inconvenient. Oh the irony. Workmanship is superb though. And great staff!
Reasonable priceBody & Trim
MMichael4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Took a few weeks to get done, but you can't rush good work and the quality of the repair speaks for itself! The damage to the front driver side of my Buick is completely gone, you can't even tell there was any damage. They also seamlessly worked with the insurance provider of the at-fault party and the rental car…
Body & Trim
SSteve9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I’ve been taking my vehicles to Johnson Autobody for over 20 years. Thankfully, not very often. I’m glad that the level of customer service and quality of work has remained consistent during this time Todd and his team have picked up right where Mike and Rosie had left it. Seamless transition, at least from a…
Great priceBody & Trim
AAnita4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Johnson Auto body did a great job on my car when I say great it look better than the day that I bought it they were very professional kind I would recommend anybody
RRobert10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I had a great experience with this shop. They did an excellent job repairing the collision damage and the paint matched perfectly. My car looks like new again. The team was professional, communicated well throughout the process, and delivered quality work. I would definitely recommend them to anyone needing auto body repairs. Thank you for a job well done!
Reasonable priceService not listed
MMary8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
10/10 great folks to work with. Ya hate to need them but love to know them when you do.
They have a “convenience fee” of 3% for debit/credit which is horribly inconvenient. Oh the irony. Workmanship is superb though. And great staff!
Price assessment: Reasonable price
Services: Body & Trim
Response from the owner · 2 months ago
We appreciate your feedback, Will. While we understand the convenience fee can be frustrating, we’re glad to hear you were pleased with our workmanship and staff. Your satisfaction is important to us!
M
Michael Thompson4 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Took a few weeks to get done, but you can't rush good work and the quality of the repair speaks for itself! The damage to the front driver side of my Buick is completely gone, you can't even tell there was any damage. They also seamlessly worked with the insurance provider of the at-fault party and the rental car company to keep things easy. There was a delay or two, but I got a call every time there was a problem to let me know the reason and the updated timetable. They even went through the trouble of detailing the car before I got it back. My compliments to the entire team for your excellent work and for making this repair an easy process!
Services: Body & Trim
Response from the owner · 2 months ago
We appreciate your detailed feedback, Michael! It’s great to hear you’re satisfied with the quality of our repairs and our communication throughout the process. Thank you for recognizing our team's efforts in making everything as smooth as possible.
J
Jeff “Matik” Williams10 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Thank you, Jeff “Matik” Williams, for your wonderful feedback! We're committed to delivering top-tier service and meticulous repairs. Your support means a lot to our team at Johnson Auto Body. We look forward to assisting you again!
S
Steve Izzo9 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
I’ve been taking my vehicles to Johnson Autobody for over 20 years. Thankfully, not very often. I’m glad that the level of customer service and quality of work has remained consistent during this time Todd and his team have picked up right where Mike and Rosie had left it. Seamless transition, at least from a customers perspective. Should I ever or should I say when I need autobody work again, you can bet I’ll be back to see them.
Price assessment: Great price
Services: Body & Trim
Response from the owner · 4 months ago
Thank you, Steve, for your loyalty over the years. We're dedicated to maintaining the high standards set by Mike and Rosie. Your trust means everything to us, and we look forward to serving you again whenever needed.
A
Anita High4 reviewsiTotal number of Google reviews Anita has written across all businesses on Google Maps, not just this one.
Johnson Auto body did a great job on my car when I say great it look better than the day that I bought it they were very professional kind I would recommend anybody
Response from the owner · 4 months ago
Thank you for your kind words, Anita. We’re thrilled to hear that you’re satisfied with the repairs and our professional service. Your recommendation means a lot to us! We look forward to assisting you again.
R
Robert Coello10 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
I had a great experience with this shop. They did an excellent job repairing the collision damage and the paint matched perfectly. My car looks like new again. The team was professional, communicated well throughout the process, and delivered quality work. I would definitely recommend them to anyone needing auto body repairs. Thank you for a job well done!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 months ago
Thank you, Robert Coello, for your wonderful feedback! We're thrilled to hear that our team's professionalism and quality repairs restored your car to like-new condition. Your recommendation means a lot to us!
M
Mary Groeschel8 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
10/10 great folks to work with. Ya hate to need them but love to know them when you do.
Response from the owner · 4 months ago
Thank you, Mary Groeschel, for your outstanding feedback! We're thrilled to hear you enjoyed working with our team. We're here to support you whenever you need us, making the experience as smooth as possible.
R
Randy Young7 reviewsiTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
Communication and professionalism are next level. Highly recommend.
Price assessment: Great price
Services: Body & Trim
Response from the owner · 4 months ago
Thank you, Randy Young, for your thoughtful review! We're glad our communication and professionalism met your expectations. Your recommendation means a lot to us as we strive to provide top-notch service in Knightdale.
A
April Paxton5 reviewsiTotal number of Google reviews April has written across all businesses on Google Maps, not just this one.
Thank you, April Paxton! We appreciate your kind words. Our team is committed to providing a friendly and professional experience, ensuring every repair meets the highest standards. We look forward to assisting you again!
N
Niasha FrayLocal Guide · 101 reviewsiTotal number of Google reviews Niasha has written across all businesses on Google Maps, not just this one.
So far so great! I had to get some major work done with a limited budget. They were kind, reasonable, responsive, informative, and efficient. My car turned out very well considering the constraints I gave them. I feel very good about the repairs and warranty.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 5 months ago
Thank you for your wonderful feedback, Niasha! We’re glad you found our team responsive and informative. Your satisfaction and confidence in the repairs are our priorities. We appreciate your trust in us!
