Analyzing 5,848,3755.8M ReviewsFor 16,16216.2K Experts
Customers frequently praise the business for its punctuality, thorough cleaning of carpets and upholstery, and fair pricing, often noting that the service restores items to a like-new condition. Positive feedback highlights clear communication, professional conduct, and efficient scheduling, including same-day availability. However, several low-star reviews describe a recurring pattern of missed appointments, repeated cancellations, and a lack of responsiveness to phone calls and texts, leading to frustration and a perception of unreliability.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
79 Google reviews we collected
Phrases our text analysis found in 75 written reviews
Price verdicts customers left with their Google review
Middle half of what 9 customers paid ($170–$377) · gold mark = category median.
How often each topic comes up in the written reviews
We read 75 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He came into my home very professional and kind, then executed the stains.”
“He was timely in his responses, efficient and his pricing is the best!”
“Yet when the day came for him to show up he was a no call no show and never responded to any calls or text.”
“I highly recommend Josh to anyone looking for reliable and top-quality carpet cleaning Thank you !”
“I just wanted to say we have used zjosh twice and he does good work with a pretty flexible schedule it seems.”
“Pricing was fair and well worth it for the quality of service provided.”
“Great communications, and my carpets look like new!”
“When we did finally get in touch we them, we rebooked, against our better judgement, hoping for a better experience, but they ghosted us a second time.”
“I highly recommend them to anyone looking for reliable and high-quality carpet cleaning!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Josh's Carpet & Upholstery Cleaning for 6 kinds of job. Pick one to see what they paid and said.
I just wanted to say we have used zjosh twice and he does good work with a pretty flexible schedule it seems. Worth the money
I used ChatGPT to find a carpet cleaner and Josh’s carpet cleaner and upholstery came up at the very top of the list. I remembered seeing his van in my neighborhood many times before. He's professional and did a terrific job.
Josh did a great job with our couch cleaning and bedroom carpets. He was prompt, thorough, and was done quickly. Would recommend!
We had Josh come out to clean a sofa, chair, ottoman and a 10 x 8 wool carpet. He did an outstanding job. Everything came out looking brand new. We will happily recommend Josh and will definately use him again. He arrived on time and was very friendly and professional.
I am would highly recommend Josh's Carpet Service. Josh recently cleaned the carpets at my home, and the service was exceptional. He is an outstanding professional who delivers high-quality results. My carpets look fantastic, surpassing my expectations. What truly distinguishes Josh is his caring and attentive…
Josh did a great job of cleaning my carpet. He arrived promptly, explained the process, fairly priced and most courteous. I will definitely use him again and recommend him.
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 20 | $176–$315 |
| General carpet cleaning | 16 | — |
| Upholstery cleaning | 14 | $214–$327 |
| Pet stain & odor removal | 5 | — |
| Area rug cleaning | 4 | — |
| Drapes & curtain cleaning | 2 | — |
4.8 ★★★★★ 79 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I used Josh for carpet cleaning and couch cleaning at my home in Lakeville. Great communications, and my carpets look like new! Highly recommended
I just wanted to say we have used zjosh twice and he does good work with a pretty flexible schedule it seems. Worth the money
Hey Robert, thanks for the nice comment and review!
Very happy I decided to call Josh. He did a great job.
Hey thanks for the nice comment and review! Much appreciated!
I used ChatGPT to find a carpet cleaner and Josh’s carpet cleaner and upholstery came up at the very top of the list. I remembered seeing his van in my neighborhood many times before. He's professional and did a terrific job.
I appreciate the feed back and nice comment! It's good to know AI such as ChatGPT is recommending my business. Thanks again!
Josh did a great job with our couch cleaning and bedroom carpets. He was prompt, thorough, and was done quickly. Would recommend!
Hey Jody, thanks for for the nice review! It was nice meeting you and I'm always happy to help! Until we meet again take care!
Josh was professional, and easy to work with. He paid great attention to detail and made my carpets look like new again. You can tell he really cares about the quality of his work and customer satisfaction. The whole process was smooth, and the results exceeded my expectations. I highly recommend Josh to anyone looking for reliable and top-quality carpet cleaning Thank you !
Thanks Michelle! It was nice to meet you!
Very dishonest business practices. Canceled twice and rescheduled for a third time with him offered us a discount to give him another chance to make it right. Yet when the day came for him to show up he was a no call no show and never responded to any calls or text. You will be wasting your time if you sit and wait for him to show up. I would go else where and hire someone who is more reliable and trustworthy. Would give him zero stars if I could. Added the text conversation so there is no confusion.
Josh was great! Our rugs have never looked better. He was timely in his responses, efficient and his pricing is the best! Happy Medfield customer
Thanks for the nice comment and review Joellyn!
Excellent service, very professional and on time. I would absolutely use this service again.
Thanks Brad! I appreciate the nice comment and review! It was my pleasure working and cleaning at your home in Medfield, Ma.
Had carpets done by Josh everything came out fantastic highly recommend it
Thanks for the review Nick! It was nice meeting you and providing carpet cleaning for your home in East Bridgewater.
Analyzing 5,848,3755.8M ReviewsFor 16,16216.2K Experts
