Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
JP Carpet Cleaning Expert Floor Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%87+6.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

JP Carpet Cleaning Expert Floor Care

Los Angeles, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 39 grout cleaning · 5.0★ from 288 Google reviews

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Report card

Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JP Carpet Cleaning Expert Floor Care is better than 95% of grout cleaning.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JP Carpet Cleaning Expert Floor Care is better than 92% of grout cleaning.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JP Carpet Cleaning Expert Floor Care is better than 100% of grout cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JP Carpet Cleaning Expert Floor Care is better than 100% of grout cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JP Carpet Cleaning Expert Floor Care is better than 100% of grout cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JP Carpet Cleaning Expert Floor Care is better than 87% of grout cleaning.A
87

Reviews for your job

Customers hired JP Carpet Cleaning Expert Floor Care for 8 kinds of job.

JP Carpet Cleaning Expert Floor Care for carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–450
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$169–$360
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Carpet cleaning”

Miriam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Amazing amazing amazing

Paid $400–450Great priceUpholstery cleaningCarpet cleaning
Jackie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I normally do not post reviews, but this one is a must! Spoke to Peter today with JP Carpet Cleaning to ask about carpet cleaning for my elderly mother whose dog ruined her carpet with urine. He was honest and recommended that if the urine has soaked through the padding, it would not remove any of the odor. I…

Carpet steam cleaningCarpet cleaning
Nancy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent service. Easy and quick to schedule. Carpet and area rugs cleaned very well. Arrived promptly, worked quickly, came back later in the day to move furniture back into place so carpet was sure to dry first. Very friendly. I highly recommend.

Paid $350–400Reasonable priceGeneral carpet cleaningCarpet cleaning
TwinLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Carpet steam cleaningUpholstery cleaningCarpet cleaning

Price

$359+33% vs typical grout cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 64%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning44$170–$347
General carpet cleaning30$196–$409
Upholstery cleaning17$196–$415
Area rug cleaning17$164–$398
Pet stain & odor removal11—
Grout cleaning10—
Tile cleaning10—
Carpet cleaning4$169–$360

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