Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
JP Carpet Cleaning Expert Floor Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%87+6.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

JP Carpet Cleaning Expert Floor Care

Los Angeles, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 39 grout cleaning · 5.0★ from 288 Google reviews

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Report card

Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JP Carpet Cleaning Expert Floor Care is better than 95% of grout cleaning.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JP Carpet Cleaning Expert Floor Care is better than 92% of grout cleaning.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JP Carpet Cleaning Expert Floor Care is better than 100% of grout cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JP Carpet Cleaning Expert Floor Care is better than 100% of grout cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JP Carpet Cleaning Expert Floor Care is better than 100% of grout cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JP Carpet Cleaning Expert Floor Care is better than 87% of grout cleaning.A
87

Reviews for your job

Customers hired JP Carpet Cleaning Expert Floor Care for 8 kinds of job.

JP Carpet Cleaning Expert Floor Care for tile cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Tile cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Tile cleaning”

Jackie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The estimate: Jackie was professional, attentive, knowledgeable and gave a fantastic price. Service needed: Steam clean 1 rooms rug that was heavily stained. Steam clean 2 couches & 4 chairs. Deep clean 2 showers - grout & tile. Deep clean 3 tile & grout floors. I won’t list the price quoted. Each job will have…

Great priceUpholstery cleaningGrout cleaningGeneral carpet cleaning
JillLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Jackie and her team cleaned our wood floors and tiled floors after our renovation. They look great. Would highly recommend.

Paid $500+Great priceGrout cleaningTile cleaning
Kelly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Super professional and did am amazing job! my shower lools brand new!! wonderful experience!

Customer photo from Kelly's reviewCustomer photo from Kelly's review
Grout cleaningGrout repairTile regrouting
Jenya8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing service and amazing owners! Have been using them for years, highly recommend!

Carpet steam cleaningGeneral carpet cleaningGrout cleaning+ Responsiveness+ Punctuality+ Quality
Kim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The process of booking over the phone was really easy and they were able to schedule us very quickly. Jackie and team were lovely, professional and worked fast. Results were as good as we could expect. Will definitely use them again!

Grout cleaningTile cleaning+ Punctuality+ Quality+ Professionalism
chris3 years ago★★★★★

Rating only, no written review.

Carpet steam cleaningGeneral carpet cleaningGrout cleaning+ Punctuality+ Quality+ Professionalism
Thomas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Carpet steam cleaningGrout cleaningTile cleaning+ Responsiveness+ Punctuality+ Quality
Lindsay3 years ago★★★★★

Rating only, no written review.

Grout cleaningTile cleaning+ Responsiveness+ Punctuality+ Quality
katrina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Tile cleaning+ Punctuality+ Quality+ Professionalism
Mark5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Grout repairTile cleaning+ Professionalism

Price

$359+33% vs typical grout cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 64%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning44$170–$347
General carpet cleaning30$196–$409
Upholstery cleaning17$196–$415
Area rug cleaning17$164–$398
Pet stain & odor removal11—
Grout cleaning10—
Tile cleaning10—
Carpet cleaning4$169–$360

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