Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
JP Carpet Cleaning Expert Floor Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%87+6.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

JP Carpet Cleaning Expert Floor Care

Los Angeles, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 39 grout cleaning · 5.0★ from 288 Google reviews

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Report card

Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JP Carpet Cleaning Expert Floor Care is better than 95% of grout cleaning.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JP Carpet Cleaning Expert Floor Care is better than 92% of grout cleaning.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JP Carpet Cleaning Expert Floor Care is better than 100% of grout cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JP Carpet Cleaning Expert Floor Care is better than 100% of grout cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JP Carpet Cleaning Expert Floor Care is better than 100% of grout cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JP Carpet Cleaning Expert Floor Care is better than 87% of grout cleaning.A
87

Reviews for your job

Customers hired JP Carpet Cleaning Expert Floor Care for 8 kinds of job.

JP Carpet Cleaning Expert Floor Care for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$196–$415
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 25
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Upholstery cleaning”

Kristine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Best experience with a cleaning company! Professional, great job and everything was perfect!

Carpet steam cleaningUpholstery cleaningPet stain & odor removal
Matt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great job as always

Upholstery cleaning
Steven2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

knowledgeable prompt professional thorough

Paid $500+Reasonable priceUpholstery cleaning
Jackie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The estimate: Jackie was professional, attentive, knowledgeable and gave a fantastic price. Service needed: Steam clean 1 rooms rug that was heavily stained. Steam clean 2 couches & 4 chairs. Deep clean 2 showers - grout & tile. Deep clean 3 tile & grout floors. I won’t list the price quoted. Each job will have…

Great priceUpholstery cleaningGrout cleaningGeneral carpet cleaning
Miriam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Amazing amazing amazing

Paid $400–450Great priceUpholstery cleaningCarpet cleaning
AlfonsoLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

WOW! Talk about great customer service. These guys were amazing. Professional, kind, personable and great at their job. They came in and made my couch and area carpet basically new again. Such a great experience and amazing prices. Family owned and operated too. Support small business, and if you need anything…

Great priceCarpet steam cleaningUpholstery cleaning
EsmeraldaLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I have to say JP Carpet was very professional with the way they do business. Thanknyou

Upholstery cleaning+ Professionalism
AliciaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

JP Carpet Cleaning is a pleasure to work with. Very professional and did a wonderful job cleaning the upholstery on my living room furniture. Will have them back to do my area rugs!

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Ashley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Thorough job every time!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Quality
LeonaLocal Guide · 164 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Great Professional Service, and excellent customer service delivery... Quick response, very time and cost efficient on labor.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Leslye4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I am very happy and impressed with this family-run business. They are reasonable and take great pride in their work. Highly recommend their services!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Alexandra10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Jackie with JP Carpet Cleaning is delightful, easy to work with, meticulous, and trust worthy. She and her crew did a great job and were able to get out some very stubborn pet stains. I love that this is a family run business and they clearly take pride in their work. Would highly recommend!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Adam6 months ago★★★★★

Rating only, no written review.

Paid $250–300Reasonable priceCarpet steam cleaningUpholstery cleaning
Sharon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Paid $250–300Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
TwinLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Carpet steam cleaningUpholstery cleaningCarpet cleaning
kathleen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Carpet steam cleaningUpholstery cleaning+ Quality
Nancy3 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Price

$359+33% vs typical grout cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 64%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning44$170–$347
General carpet cleaning30$196–$409
Upholstery cleaning17$196–$415
Area rug cleaning17$164–$398
Pet stain & odor removal11—
Grout cleaning10—
Tile cleaning10—
Carpet cleaning4$169–$360

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