fallonxhope4 reviewsTotal number of Google reviews fallonxhope has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlewin was amazing!!! exactly what i wanted!
JT Nails
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%60+4.2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 20 hair removal servicesPosition by Experts Score among all companies we track in this category. · better than 32%
4.9 ★★★★★ 1,042 Google reviews · 23 photos
95%five-star reviews
4.86★last 12 monthsAverage stars on reviews from the last 12 months only.
3.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
50%reviews answered by the owner
$58typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
JT Nails at a glance
Customers at JT Nails frequently praise the friendly staff, relaxing atmosphere, and thorough pedicure services, noting that the salon accommodates walk-ins and offers reasonable pricing for manicures and pedicures. However, a recurring criticism in lower-rated reviews involves durability issues, with several clients reporting that dip, gel, or acrylic nails chipped, broke, or fell off within days of service.
- Google rating: 4.9 out of 5 from 1,042 reviews (95% five-star).
- Reviews on this page: 1,042 Google reviews (833 with written comments, 195 with photos).
- Owner responses: the business replied to 50% of reviews.
- Most recent review: October 25, 2026.
- Service: Hair Removal Service serving Jacksonville Beach, Florida.
Data from Google, last updated October 28, 2026.
Score profile vs other hair removal services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JT Nails: 87/100 on this factor. Category median: 94.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JT Nails: 78/100 on this factor. Category median: 91.B
78
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JT Nails: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JT Nails: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JT Nails: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JT Nails: 60/100 on this factor. Category median: 85.B
60
Bar = this company · dark tick = category median.
Star ratings
1,042 Google reviews we collected
- 5 stars99195%
- 4 stars172%
- 3 stars71%
- 2 stars101%
- 1 star172%
Praise vs complaints
Phrases our text analysis found in 833 written reviews
- Praise85997%
- Complaints263%
Price
What customers reported paying
$580% vs typical hair removal services
Middle half of what 286 customers paid ($45–$83) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Quality & results33538%
- Staff & attitude27431%
- Would recommend14216%
- Speed & response839%
- Price & value344%
- Communication131%
- Honesty & trust40%
What customers talk about
We read 833 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She said Win and Lian were awesome, kind, and did an awesome job!”
“…em to look how I want them he didn’t like that comment again work was terrible and the service was as well while the lady was just laying there on the…”
“Staff was friendly and mani/pedi were both very good.”
“…fact that the gentleman who did my nails on the 8th of July was very rude and had bad work his lines and everything where uneven and when I said that…”
“Win was amazing, clean, quick, and relaxing 10/10 would recommend”
“I chose a bright color, but the design and the price in general was outrageous never again.”
“I came in for a pedicure for the 1st time and the service was quick and relaxing.”
“They did an amazing job and the prices were super reasonable!”
“Way too pricey for the quality of service.”
“They did a wonderful job and really listened to what I wanted as a customer.”
“Honestly, I didn’t expect much, but I was so impressed!”
People customers mention
- Kim 25 reviews
- Win 22 reviews
- Tina 17 reviews
- Mike 14 reviews
- Jackie 14 reviews
- Jax 8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired JT Nails for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Sylvia13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We really enjoyed our pedicures! Thorough and friendly. We had to wait about 25 minutes for services on a Friday afternoon walk in.
Paid $40–60Pedicure
Veronica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This place is amazing !!! Great experience.. great prices … excellent work. And amazing environment. Never disappointed. The staff is great !!!!
Paid $40–60Acrylic nailsPedicure
Emily5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Stopped in to get my nails done with a friend after our beach day got rained out and it was such a nice experience! The entire team was friendly and I had the most thorough manicure I’ve ever had. $70 including tip for a regular mani and pedi, not bad at all!
Paid $60–80PedicureManicure
Lynnesp7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Excellent pedicure! I am so relaxed and my toes look fabulous. Thanks, JT nails!
Paid $40–60Foot massagesPedicure
Elizabeth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Amazing dip manicure experience! The staff is very kind, they accommodated me and 2 friends for matching nails and complimentary drinks 💅💖
Paid $40–60Dip powder
Daphne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Wonderful experience! Requested dip on my nails and he did a fantastic job! 10/10 would recommend
Paid $40–60Dip powder
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Pedicure | 403 | $41–$58 |
| Manicure | 181 | $48–$74 |
| Foot massages | 101 | — |
| Acrylic nails | 86 | $45–$68 |
| Gel manicures | 77 | $40–$79 |
| Dip powder | 51 | — |
| Nail art | 44 | — |
| Nail extensions | 17 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 1,042 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Leah A5 reviewsTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad a wonderful time and my nails look lovely! The massages were great!
- Services: Pedicure, Gel manicures
- Busyness: Not busy
- Atmosphere: Cozy
- Maintenance: Acceptable
Austen Electrical SolutionsLocal Guide · 17 reviewsTotal number of Google reviews Austen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest pedicure! We were out of town and looking for a place for my wife. She said Win and Lian were awesome, kind, and did an awesome job! Great place, and awesome staff!
- Services: Pedicure
- Busyness: Not busy
- Atmosphere: Relaxing, Energetic, Cozy
- Maintenance: Well-kept
Maryann Reyes2 reviewsTotal number of Google reviews Maryann has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo glad they excepted walk ins . Thank you
Michelle Petrin9 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFirst time here and happy with my visit. Staff was friendly and mani/pedi were both very good. I will be back!
Carolyn Coppedge8 reviewsTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWin was great. He did everything I asked.
- Price: $20–40
- Services: Gel manicures
- Atmosphere: Relaxing
- Maintenance: Well-kept
Jennifer Greseth2 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe most
- Price: $180–200
- Services: Foot massages, Pedicure, Manicure, Gel manicures
- Atmosphere: Relaxing, Modern, Cozy
- Maintenance: Pristine
Katherine Pankey1 reviewTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHappy to take us as a walk-in and went out of their way to make sure everyone in our party was satisfied. Last minute or scheduled, they do fantastic work and the customer service is phenomenal.
- Services: Foot massages, Pedicure
Evelyn1 reviewTotal number of Google reviews Evelyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlecute nails good service
- Services: Pedicure
- Busyness: Not busy
- Service duration: 0–30 min
- Maintenance: Pristine
Sara DiRezze7 reviewsTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick and lot of color Options!
Business details
- Address: 311 3rd St N unit 103-1, Jacksonville Beach, FL 32250
- Phone: (904) 595-5944
- Instagram: @jt_nailsandspa
- Service area: Jacksonville Beach, FL