Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently cite rapid response times, fair pricing, and clear communication as key benefits, noting that the company often assists with roadside emergencies like flats or breakdowns. However, several low-star reviews highlight inconsistent customer service, specifically citing rude phone interactions, unprofessional behavior during service, and discrepancies between quoted and final prices. Despite these complaints regarding attitude and billing transparency, the majority of feedback remains positive regarding the speed and helpfulness of the towing operations.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
479 Google reviews we collected
Phrases our text analysis found in 372 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 372 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very easy to speak with, came fast right to where we needed.”
“Very professional and wasn't charged a arm and leg.”
“Unprofessional, will not use again and wouldn't recommend.”
“I’m grateful for the service and will use them for future service 10/10 recommend”
“” Do not recommend”
“The quickest most affordable towing service I highly recommend.”
“Fast reliable and not overpriced service saved us last nights with two trucks off road.”
“Came in less than twenty minutes on a Sunday evening, Great Service.”
“Terrible customer service!”
“It’s clear this company takes pride in its work and genuinely takes care of its customers.”
“The owner stayed in communication with eta’s (which was exceptionally prompt!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Junior's Towing LLC for 7 kinds of job. Pick one to see what they paid and said.
A very respectful service. He didn't stop till he got my car up the loading bed. Thankful he answered the call to come assist me.
Top tier service all the way around the board! They scooped up my vehicle less than a hour after calling and had it dropped off within 20 minutes. I’m grateful for the service and will use them for future service 10/10 recommend
Stewart with Juniors Towing was able to get me out of a real pinch when I needed a winch out. He came out within 30 minutes and saved me a whole lot of trouble! It was late at night and he charged me a fair price. Definitely recommend over any other towing service in Jacksonville
Spectacular service! They came to my aid with no issues and showed proof of safe delivery. 10/10 recommend :)
Came in less than twenty minutes on a Sunday evening, Great Service. No regrets!
Very easy to speak with, came fast right to where we needed. The car started and he still Followed my dad to make sure the car made it home!!! Super nice man, great company.
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 112 | — |
| Special vehicle towing | 19 | — |
| Battery service | 12 | — |
| Local hauling | 10 | — |
| Tire change | 10 | — |
| Car lockouts | 10 | — |
| Motorcycle towing | 2 | — |
4.9 ★★★★★ 479 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
A very respectful service. He didn't stop till he got my car up the loading bed. Thankful he answered the call to come assist me.
Top tier service all the way around the board! They scooped up my vehicle less than a hour after calling and had it dropped off within 20 minutes. I’m grateful for the service and will use them for future service 10/10 recommend
The quickest most affordable towing service I highly recommend.
Stewart with Juniors Towing was able to get me out of a real pinch when I needed a winch out. He came out within 30 minutes and saved me a whole lot of trouble! It was late at night and he charged me a fair price. Definitely recommend over any other towing service in Jacksonville
Spectacular service! They came to my aid with no issues and showed proof of safe delivery. 10/10 recommend :)
Came in less than twenty minutes on a Sunday evening, Great Service. No regrets!
Very easy to speak with, came fast right to where we needed. The car started and he still Followed my dad to make sure the car made it home!!! Super nice man, great company.
The best damn towing man he snapped for me sure and came fast and got the job done for me! Im so thankful
Best tow service in Jacksonville !! Bro really helped me in a bind. Good guy. Really cares about the work. Recommend to anybody
Quick fast and efficient. Very professional and wasn't charged a arm and leg. Would recommend to anyone needed vehicles towed.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
