Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts
Customers frequently praise the punctuality, professionalism, and physical effort of the crews handling furniture, debris, and heavy equipment removal. The service is noted for quick turnaround times and friendly communication during the job. However, recurring criticisms in lower-rated reviews focus on high pricing for small items and instances of missed appointments or unresponsive customer support when scheduling errors occur.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
2,375 Google reviews we collected
Phrases our text analysis found in 1,688 written reviews
How often each topic comes up in the written reviews
We read 1,688 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Wendell and David were very efficient and professional.”
“Even with the delay, they were within the 2 hour arrival window.”
“Wendell and Brandon were wonderful… quick, courteous and easy to work with.”
“I tried calling ahead, the phone number I called hung up on me after the automated spiel it gives.”
“Hardworking, pleasant, and willing to take care of what the customer needs at a fair price - that's what the team from Junk King brings to your project.”
“Guys were friendly enough but $250 for a 1/4 of the truck was a bit too expensive.”
“Thank you for excellent work and premier customer service!”
“Unfortunately when it came to pick up that’s when I experienced the worst customer service experience.”
“Will recommend them to anyone and will definitely use them again!”
“Will not use them for any other junk removal again.”
“We walked thru the expectations and then Wendell did a great job of clearly explaining the pricing.”
“We've used Junk King on multiple occasions and their service us ALWAYS prompt, reliable, professional, and great at scheduling.”
“When I booked it, it was misleading to say Junk King will work with you, they came in for about 3 mins and took nothing; I was told they would work wi…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Junk King Columbus for 8 kinds of job. Pick one to see what they paid and said.
Wendell and David do the good job Clean,fast and polite But maybe the company must give them Back support They carry very heavy like piano Thank you junk king 😀😀
Jeremy and Brandon are the best team to work with. Great help to remove furniture and clean out unwanted items. I would highly recommend the service.
Wendell and John are the prime definition of hard-working man their work ethic is on another level thanks for all the help!
I had debris from an old deck that I needed help removing. Contacted Junk King and in less than 24 hours the mess was gone! Wendell and Brandon were wonderful… quick, courteous and easy to work with. I highly recommend them for any jobs. Thank you again Junk King!!
Anthony and Tyrone were absolutely amazing. They helped our family clean out barns and they worked HARD. We couldn't have tackled this job without them. Positive attitudes, hard working, and quick.
Anthony and Tyrone are angels walking on earth! They did in one day that would have taken us months! Thank you for excellent work and premier customer service!!
| Job | Reviews | Category typical |
|---|---|---|
| Junk removal | 323 | — |
| Furniture removal | 255 | — |
| House & garage cleanouts | 178 | — |
| Appliance removal & disposal | 138 | — |
| Construction debris removal | 107 | — |
| Yard debris removal | 85 | — |
| Electronic waste removal & disposal | 59 | — |
| Trash removal & disposal | 44 | — |
4.9 ★★★★★ 2,376 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Anthony and Wendell were awesome and very kind
Hi Jennifer, thank you for the kind words. We’re glad Anthony and Wendell were so kind and helpful during your service. Thank you for choosing Junk King, and we’d be happy to help again in the future.
Wendell and David do the good job Clean,fast and polite But maybe the company must give them Back support They carry very heavy like piano Thank you junk king 😀😀
Hi Amanda, thank you for the kind words about Wendell and David. We’re glad they were clean, fast, and polite while handling your piano. We appreciate your concern about their back support and will share it with our team. Thank you for choosing Junk King, and we hope to help you again.
Wendell and David were very efficient and professional.
Hi there, thank you for the five-star review. We’re glad Wendell and David provided efficient, professional service. Thank you for choosing Junk King, and we hope to help you again in the future.
Jeremy and Brandon are the best team to work with. Great help to remove furniture and clean out unwanted items. I would highly recommend the service.
Hi Kaushik, thank you for the five-star review and for choosing Junk King. We’re glad Jeremy and Brandon provided great help removing your furniture and clearing out unwanted items. We appreciate your recommendation and look forward to helping you again in the future.
Wendell and John are the prime definition of hard-working man their work ethic is on another level thanks for all the help!
Hi Mozes, thank you for the five-star review. We’re glad Wendell and John’s hard work and strong work ethic made such a positive impression, and that they could help. Thanks for choosing Junk King, and we hope to help you again in the future.
I had debris from an old deck that I needed help removing. Contacted Junk King and in less than 24 hours the mess was gone! Wendell and Brandon were wonderful… quick, courteous and easy to work with. I highly recommend them for any jobs. Thank you again Junk King!!
Hi Rachel, thank you for the wonderful review and for choosing Junk King. We’re glad we could clear away your old deck debris in less than 24 hours. Wendell and Brandon will appreciate knowing you found them quick, courteous, and easy to work with. We’d be happy to help with any future junk removal needs.
Anthony and James with Junk King were awesome. Thanks for the help!
Hi there, thank you for the kind words. We’re glad Anthony and James were able to help and make your experience a great one. Thank you for choosing Junk King, and we hope to help you again in the future.
Anthony and James were outstanding
Hi Bob, thank you for the five-star review. We’re glad Anthony and James provided outstanding service. Thank you for choosing Junk King, and we hope to help you again in the future.
Anthony and Tyrone were absolutely amazing. They helped our family clean out barns and they worked HARD. We couldn't have tackled this job without them. Positive attitudes, hard working, and quick.
Hi Vicky, thank you for the wonderful review and for choosing Junk King. We’re glad Anthony and Tyrone could help your family tackle the barn cleanout with hard work, speed, and positive attitudes. We’ll be sure to share your kind words with them, and we’d be happy to help again in the future.
Anthony and Tyrone were great to work with!
Hi Patty, thank you for the five-star review. We’re glad Anthony and Tyrone were great to work with. Thanks for choosing Junk King, and we’d be happy to help again in the future.
Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts
