Junk removal service · Alameda, CA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%41+2.9Craft & service penalty95−0.5Momentum penalty66−3.4Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#58 of 62 furniture removal servicesiPosition by Experts Score among all companies we track in this category. · better than 7%
4.9★★★★★1,179 Google reviews · 24 photos
94%five-star reviews
4.69★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the service for punctual arrivals, fair pricing, and efficient removal of items like furniture and construction debris. Positive feedback highlights professional crews who communicate arrival times and handle large loads quickly. However, some reviewers report scheduling inconsistencies, such as missed appointments or poor communication between dispatch and drivers. Additional criticisms include instances where crews left debris behind or were perceived as pushy during the initial quoting process.
Google rating: 4.9 out of 5 from 1,179 reviews (94% five-star).
Reviews on this page: 1,180 Google reviews (804 with written comments, 7 with photos).
Owner responses: the business replied to 38% of reviews.
Most recent review: October 11, 2026.
Service: Furniture Removal Service serving Alameda, California.
Data from Google, last updated October 25, 2026.
Score profile vs other furniture removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Junk King MarinFurniture Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Junk King Marin: 86/100 on this factor. Category median: 98.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Junk King Marin: 82/100 on this factor. Category median: 98.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Junk King Marin: 95/100 on this factor. Category median: 100.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Junk King Marin: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Junk King Marin: 66/100 on this factor. Category median: 100.B
66
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Junk King Marin: 41/100 on this factor. Category median: 79.C
41
Bar = this company · dark tick = category median.
Star ratings
1,180 Google reviews we collected
4.9of 5
5 stars1,10894%
4 stars444%
3 stars121%
2 stars40%
1 star121%
Praise vs complaints
Phrases our text analysis found in 804 written reviews
99%praise
Praise1,71699%
Complaints221%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response49829%
Staff & attitude48128%
Price & value28416%
Quality & results19111%
Would recommend19011%
Communication704%
Honesty & trust241%
What customers talk about
We read 804 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Price is always reasonable, the crew shows up on time, and everything is taken away in no time at all.”
“John and his crew were friendly, communicative and quick.”
“…y office door, stuffed the note through our mail slot and cursed and yelled at me for us putting this note on his car, this is in the Petaluma locatio…”
“Fast, friendly, efficient, respectful and reasonable priced.”
“Overcharged me for picking up 2 small piles of tree branches.”
“They were easy and professional to deal with and did a great job on cleanup as agreed on.”
“Poor quality work.”
“I would recommend them to anyone who needs stuff removed.”
“Would not recommend this company.”
“Communicated arrival, showed up on time, received an estimate before work, agreed and removal was taken care of.”
“They are reliable, efficient, and have very fair pricing.”
People customers mention
Kings10 reviews
John8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Junk King Marin for 8 kinds of job. Pick one to see what they paid and said.
Jeffrey3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I have used Junk Kings several times over the years. Price is always reasonable, the crew shows up on time, and everything is taken away in no time at all.
Luke4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had the biggest worst couch you can imagine. They took it away. I’m happy. Guys were cool.
Brett2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
John and his crew were friendly, communicative and quick. I would recommend them to anyone who needs stuff removed.
DerekLocal Guide · 46 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Fast, friendly, efficient, respectful and reasonable priced. Communicated arrival, showed up on time, received an estimate before work, agreed and removal was taken care of. Respectful of the property. Thank you!
Mark1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★
20 minutes late, but so what? Apologized and commenced business of taking my unwanted stuff. I accepted their offer. Done and happy.
Cynthia4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★
The first company I made an appointment with was a no show. I reached out to Junk King and got a same day appointment. Unfortunately they ran about an hour and a half late, but called to let me know. I had a couch, recliner, chair and ottoman, and a small cabinet. It took 15 minutes to load and cost $408. The movers were friendly, careful and quick.
I have used Junk Kings several times over the years. Price is always reasonable, the crew shows up on time, and everything is taken away in no time at all.
Response from the owner · a year ago
Jeffrey, it’s wonderful to hear that our crew has been prompt and efficient each time and that our junk removal service makes things easy for you. We really appreciate your continued trust over the years.
Matt, Owner of Junk King Marin
Luke Waldrop4 reviewsiTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
I had the biggest worst couch you can imagine. They took it away. I’m happy. Guys were cool.
Response from the owner · a week ago
Luke, that couch finally met its match! We’re glad our crew could get that bulky beast out of your way and make room for something better. Thanks for trusting us with your junk removal!
Matt, Owner of Junk King Marin
Laura Zavelson5 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Thank you, Brett! It always brightens our day to see five stars from our customers. We're glad we could haul away junk for you!
Matt, Owner of Junk King Marin
Isaiah SvobodaLocal Guide · 128 reviewsiTotal number of Google reviews Isaiah has written across all businesses on Google Maps, not just this one.
Super friendly fast and professional. Easier then the damn city
Response from the owner · 3 weeks ago
Isaiah, we’re glad we could make getting everything hauled away a whole lot easier. Fast, friendly service without the city-runaround is a win in our book!
Matt, Owner of Junk King Marin
Derek DeutschLocal Guide · 46 reviewsiTotal number of Google reviews Derek has written across all businesses on Google Maps, not just this one.
Fast, friendly, efficient, respectful and reasonable priced. Communicated arrival, showed up on time, received an estimate before work, agreed and removal was taken care of. Respectful of the property. Thank you!
Response from the owner · a month ago
Derek, we’re glad everything went smoothly and that you felt well taken care of. We truly appreciate you choosing us and sharing your junk hauling experience!
Matt, Owner of Junk King Marin
Mark Archer1 reviewiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
20 minutes late, but so what? Apologized and commenced business of taking my unwanted stuff. I accepted their offer. Done and happy.
Response from the owner · 2 months ago
Mark, we appreciate you rolling with those 20 minutes and giving the crew a chance to make it right once they arrived! We're grateful you trusted us with your unwanted stuff, and glad the whole visit wrapped up leaving you happy.
Matt, Owner of Junk King Marin
Cynthia DeAvila4 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
The first company I made an appointment with was a no show. I reached out to Junk King and got a same day appointment. Unfortunately they ran about an hour and a half late, but called to let me know. I had a couch, recliner, chair and ottoman, and a small cabinet. It took 15 minutes to load and cost $408. The movers were friendly, careful and quick.
Response from the owner · 2 months ago
Cynthia, thank you for your patience when our junk haulers were running late from a previous job! We're so glad we could step in and save the day by quickly hauling all of your old furniture items away. We love knowing that the team made all that work look easy!
Matt, Owner of Junk King Marin
Karen Ellis Harrington13 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
