Junk removal service · San Jose, CA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%58+4.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#45 of 51 waste removal servicesiPosition by Experts Score among all companies we track in this category. · better than 12%
4.9★★★★★3,593 Google reviews · 23 photos
96%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Junk King San Jose 4.9 out of 5 based on 3593 reviews, with the owner responding to 56% of comments. Customers frequently praise the service for punctuality, efficiency, and friendly communication, noting that crews often complete jobs quickly and leave areas clean. However, lower-rated feedback highlights concerns regarding pricing transparency, specifically citing deceptive dumpster rental terms and high final costs compared to initial estimates.
Google rating: 4.9 out of 5 from 3,593 reviews (96% five-star).
Reviews on this page: 3,592 Google reviews (2,550 with written comments, 39 with photos).
Owner responses: the business replied to 56% of reviews.
Most recent review: November 1, 2026.
Service: Waste Removal Service serving San Jose, California.
Data from Google, last updated November 2, 2026.
Score profile vs other waste removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Junk King San JoseWaste Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Junk King San Jose: 95/100 on this factor. Category median: 98.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Junk King San Jose: 96/100 on this factor. Category median: 99.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Junk King San Jose: 94/100 on this factor. Category median: 100.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Junk King San Jose: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Junk King San Jose: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Junk King San Jose: 58/100 on this factor. Category median: 93.C
58
Bar = this company · dark tick = category median.
Star ratings
3,592 Google reviews we collected
4.9of 5
5 stars3,43596%
4 stars1183%
3 stars130%
2 stars100%
1 star160%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise5,19599%
Complaints431%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response1,58730%
Staff & attitude1,36126%
Price & value84216%
Quality & results62112%
Would recommend54010%
Communication2004%
Honesty & trust872%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I’m so impressed with how quickly they got through everything and it’s such a relief to get everything cleared out in one go like that - I can’t recom…”
“They call me in advance about a small delay, offered a small but greatly appreciated discount given the small size of the box.”
“The 3 guys arrived on time, worked hard, did the job right, and were friendly as well as efficient.”
“Made a mess and was not friendly.”
“Easy booking, great deal and price included lifting and labor.”
“Ridiculously overpriced”
“he crew who delivered the dumpster rental the following day were very thorough and polite, they carefully explained the terms, the recycling and landf…”
“During this time of this terrible pandemic, the workers should be properly covered so as to not infect others.”
“…a relief to get everything cleared out in one go like that - I can’t recommend them highly enough.…”
“I would recommend other folks go with a service that’s more respectful of your time.”
“They explained what they can haul and was reasonably priced.”
“…ticed and the woman handling the appointment told me I was wrong and ignored me when I tried to explain.…”
“They were so transparent with pricing and finished the job so quickly!”
“That felt misleading and like false advertising, since the website doesn’t clearly mention that exception.”
People customers mention
Kings49 reviews
Alfredo43 reviews
Juan37 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Junk King San Jose for 8 kinds of job. Pick one to see what they paid and said.
These guys are AMAZING. They cleared a full truckload from my 3-story townhouse in literally 30 minutes flat, ranging from densely packed and heavy boxes to awkwardly shaped furniture to a ton of stuff I just shoved into piles or didn’t make any attempt to organize and simply pointed at a large area that needed to…
AAl4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
The 3 guys arrived on time, worked hard, did the job right, and were friendly as well as efficient. If I had known how good they would be I would have called them earlier.
LLinda7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I use Junk Kings regularly to clear out debris/junk from my listings. They are always very professional & thorough.
RRon2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Nothing but praise for the timeliness, professionalism, efficiency and friendliness of the crew.
CCary7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Best haul I ever had done. I might have just got lucky. They showed up 2 hours after calling and took the garbage away fast. Fair price too.
SSamuel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
The service was excellent. The work was done quickly and safely. The guys were professional and very polite. Thanks again.
These guys are AMAZING. They cleared a full truckload from my 3-story townhouse in literally 30 minutes flat, ranging from densely packed and heavy boxes to awkwardly shaped furniture to a ton of stuff I just shoved into piles or didn’t make any attempt to organize and simply pointed at a large area that needed to be cleared out. I’m so impressed with how quickly they got through everything and it’s such a relief to get everything cleared out in one go like that - I can’t recommend them highly enough.
A
Al Stankunas4 reviewsiTotal number of Google reviews Al has written across all businesses on Google Maps, not just this one.
The 3 guys arrived on time, worked hard, did the job right, and were friendly as well as efficient. If I had known how good they would be I would have called them earlier.
Response from the owner · a day ago
Al, better late than never, and now you know who to call next time! The crew will be glad to read this, and we appreciate you taking the time to write it. Choose the Kings to get it done on time whenever more junk piles up.
Kevin Zouzounis, Owner of Junk King San Jose
J
Johnny Alcala1 reviewiTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
Johnny, your review gave the crew a nice lift today! Choose the Kings to get it done on time whenever the next project comes up.
Kevin Zouzounis, Owner of Junk King San Jose
L
Linda Baker7 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
I use Junk Kings regularly to clear out debris/junk from my listings. They are always very professional & thorough.
Response from the owner · 4 days ago
Clearing out listings before they hit the market is a lot of work, Linda! Thank you for taking the time to write this, and for choosing us to help with listing after listing.
Kevin Zouzounis, Owner of Junk King San Jose
R
Ron Jones2 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Nothing but praise for the timeliness, professionalism, efficiency and friendliness of the crew.
Response from the owner · 4 days ago
Ron, the crew will be glad to read this! Thanks for the glowing five-stars, and we make it easy whenever you need us again.
Kevin Zouzounis, Owner of Junk King San Jose
C
Cary Dontay7 reviewsiTotal number of Google reviews Cary has written across all businesses on Google Maps, not just this one.
Best haul I ever had done. I might have just got lucky. They showed up 2 hours after calling and took the garbage away fast. Fair price too.
Response from the owner · 4 days ago
Two hours from your call to the junk gone, Cary! We're glad the price felt fair too, and thank you for posting your five-stars. Choose the Kings to get it done on time next time!
Kevin Zouzounis, Owner of Junk King San Jose
F
fierydawns7 reviewsiTotal number of Google reviews fierydawns has written across all businesses on Google Maps, not just this one.
Thanks for the five-stars! We're glad the crew was right on time, and we make it easy whenever you need us again.
Kevin Zouzounis, Owner of Junk King San Jose
S
Scot Schultz9 reviewsiTotal number of Google reviews Scot has written across all businesses on Google Maps, not just this one.
Very reasonable. Super fast. The crew who came out to help were very polite.
Response from the owner · 6 days ago
The crew will be glad to hear this, Scot! Thanks a lot for the five-stars, and we're grateful our team was invited in to help.
Kevin Zouzounis, Owner of Junk King San Jose
S
Samuel Molina Jr2 reviewsiTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
The service was excellent. The work was done quickly and safely. The guys were professional and very polite. Thanks again.
Response from the owner · 6 days ago
Samuel, done quickly and safely is just how a pickup should go! Thanks for writing this up, and the team recycles as much as possible from every load.
Kevin Zouzounis, Owner of Junk King San Jose
H
Harry Herrera7 reviewsiTotal number of Google reviews Harry has written across all businesses on Google Maps, not just this one.
