habib m n
Review from Google · view on GoogleMr. Pepi was very professional. Kept his promise. Kept me informed at all the time. It is a good place to go if needed.
- Price assessment: Reasonable price
- Services: Auto body & trim repair
K & E Auto Body & Collision Center
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%98+13.9Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#48 of 103 auto body shopsPosition by Experts Score among all companies we track in this category. · better than 54%
4.9 ★★★★★ 612 Google reviews · 24 photos
93%five-star reviews
4.87★last 12 monthsAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
83%reviews answered by the owner
Nov 2026latest review
K & E Auto Body & Collision Center at a glance
Google reviewers rate K & E Auto Body & Collision Center 4.9 out of 5 based on 612 reviews, noting the owner replies to 83% of feedback. Positive comments highlight professional communication, efficient turnaround, and high-quality repairs that restore vehicles to original condition, often using original parts. However, low-star reviews criticize perceived overcharging, aggressive sales tactics, and instances where staff were rude or failed to follow specific customer instructions regarding parts and mounting.
- Google rating: 4.9 out of 5 from 612 reviews (93% five-star).
- Reviews on this page: 612 Google reviews (391 with written comments, 52 with photos).
- Owner responses: the business replied to 83% of reviews.
- Most recent review: November 1, 2026.
- Service: Auto Body Shop serving New York, New York.
Data from Google, last updated November 2, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.K & E Auto Body & Collision Center: 88/100 on this factor. Category median: 90.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.K & E Auto Body & Collision Center: 84/100 on this factor. Category median: 86.A
84
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.K & E Auto Body & Collision Center: 98/100 on this factor. Category median: 100.A
98
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.K & E Auto Body & Collision Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.K & E Auto Body & Collision Center: 100/100 on this factor. Category median: 58.A
100
Bar = this company · dark tick = category median.
Star ratings
612 Google reviews we collected
- 5 stars56893%
- 4 stars274%
- 3 stars61%
- 2 stars10%
- 1 star102%
Praise vs complaints
Phrases our text analysis found in 391 written reviews
- Praise64298%
- Complaints162%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2157%
- Reasonable1335%
- Overpriced25%
- Not sure13%
Topic share
How often each topic comes up in the written reviews
- Quality & results18628%
- Staff & attitude15524%
- Would recommend14322%
- Communication619%
- Speed & response518%
- Price & value315%
- Honesty & trust315%
What customers talk about
We read 391 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are professional, reliable, and consistently do an excellent job.”
“The worst autobody shop to use if u get into an accident and getting an insurance claim for repairs.”
“They were professional, kind, and very accommodating.”
“The rude guy who looked my car over had this dismissive " I couldn't care less" look on his face.”
“Excellent work and great communication with the shop very highly recommend.”
“Can't recommend them highly enough.”
“Their communication is excellent, and they always keep you informed throughout the entire process.”
“These guys are magicians and incredibly efficient and organized.”
“…a precise estimate shortly and scheduled for an appointment within a reasonable timeframe.…”
“We were looking for an auto shop to repair our vehicle after a collision and we felt the shop was trying to scam us by overcharging for the repair costs.”
“I can honestly say they exceeded my expectations and got back my lexus before the estimated 2wk window.”
People customers mention
- Pepe 20 reviews
- Heather 20 reviews
- Tesla 8 reviews
- Geico 6 reviews
- Enterprise 6 reviews
- Chris 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired K & E Auto Body & Collision Center for 6 kinds of job. Pick one to see what they paid and said.
Recent reviews
habib16 hours ago★★★★★
Mr. Pepi was very professional. Kept his promise. Kept me informed at all the time. It is a good place to go if needed.
Reasonable priceAuto body & trim repair
MarjorieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I highly recommend K&E Auto Collision. Their communication is excellent, and they always keep you informed throughout the entire process. I have used them in the past, and several members of my family have as well. We continue to return because of the quality of their work and the level of service they provide. They…
Reasonable priceAuto body & trim repair
Shivika2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The team at K&E did an amazing job! My insurance company suggested them, and I’m glad they did. The car looked brand new when they were done. They were professional, kind, and very accommodating. I had a time constraint with getting my car back and they were able to make it happen. Great customer service! I would…
Auto body & trim repair
B9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
These guys are magicians and incredibly efficient and organized. My brand new car was dinged by some hit and run scallywag, and they made it look brand new again, using all original parts and matching the paint perfectly. And the process was seamless and painless using GEICO as these guys know how to do all the paperwork. I couldn’t recommend them enough!
Great priceAuto body & trim repair
M3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Professional service without the hassle. Repair was completed a day before deadline. These guys mean business, and they are very good at it! They also gave my JEEP a free detailed wash, making my car smell new again.
Great priceAuto body & trim repair
NeilLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The staff at K&E were all amazing. My car came back looking like I just took it off gve lot all over again. Thank you Pepe for all teh communication and making me feel like family! Keep up the amazing work and I will definitely be referring all ny family and friends to y'all!
Auto body & trim repair
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Auto body & trim repair | 50 | — |
| Body & Trim | 17 | — |
| Car towing | 2 | — |
| Car waxing | 2 | — |
| Auto interior vacuuming | 2 | — |
| Auto detailing | 2 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 612 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Marjorie EtienneLocal Guide · 16 reviewsTotal number of Google reviews Marjorie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI highly recommend K&E Auto Collision. Their communication is excellent, and they always keep you informed throughout the entire process. I have used them in the past, and several members of my family have as well. We continue to return because of the quality of their work and the level of service they provide. They are professional, reliable, and consistently do an excellent job. I would not hesitate to recommend them to anyone looking for a trustworthy auto body shop.
- Price assessment: Reasonable price
- Services: Auto body & trim repair
Response from the owner · a month ago
Thank you for your 5-star review Marjorie, we appreciate it! If you ever need us again in the future, please do not hesitate to contact us.
Shivika Rajkisore2 reviewsTotal number of Google reviews Shivika has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe team at K&E did an amazing job! My insurance company suggested them, and I’m glad they did. The car looked brand new when they were done. They were professional, kind, and very accommodating. I had a time constraint with getting my car back and they were able to make it happen. Great customer service! I would definitely recommend and use them again. Thank you!
- Services: Auto body & trim repair
Response from the owner · a month ago
Thank you for your 5-star review Shivika, we appreciate it! If you ever need us again in the future, please do not hesitate to contact us.
B Z9 reviewsTotal number of Google reviews B has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese guys are magicians and incredibly efficient and organized. My brand new car was dinged by some hit and run scallywag, and they made it look brand new again, using all original parts and matching the paint perfectly. And the process was seamless and painless using GEICO as these guys know how to do all the paperwork. I couldn’t recommend them enough!
- Price assessment: Great price
- Services: Auto body & trim repair
Response from the owner · a month ago
Thank you for your 5-star review BZ, we appreciate it! If you ever need us again in the future, please do not hesitate to contact us.
M A U S3 reviewsTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfessional service without the hassle. Repair was completed a day before deadline. These guys mean business, and they are very good at it! They also gave my JEEP a free detailed wash, making my car smell new again.
- Price assessment: Great price
- Services: Auto body & trim repair
Response from the owner · a month ago
Thank you for your 5-star review, we appreciate it! If you ever need us again in the future, please do not hesitate to contact us.
Neil AcharyaLocal Guide · 9 reviewsTotal number of Google reviews Neil has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe staff at K&E were all amazing. My car came back looking like I just took it off gve lot all over again. Thank you Pepe for all teh communication and making me feel like family! Keep up the amazing work and I will definitely be referring all ny family and friends to y'all!
- Services: Auto body & trim repair
Response from the owner · a month ago
Thank you for your 5-star review Neil, we appreciate it! If you ever need us again in the future, please do not hesitate to contact us.
Sharjil Mallik73 reviewsTotal number of Google reviews Sharjil has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best in NYC. In my 16 years of driving and dealing with different auto body shops, K&E stands out as the best by far. Professionals through and through, they made sure I was taken care off. My car came out brand new from a hefty collision. Will be going back there as long as I live in NYC. Best of luck to the team.
- Price assessment: Reasonable price
- Services: Auto body & trim repair
Response from the owner · a month ago
Thank you for your 5-star review Sharjil, we appreciate you taking the time to leave us this review!
aldona grzybowski4 reviewsTotal number of Google reviews aldona has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service. Very. Communicative and patients even when parts wasnt available for.months.
- Price assessment: Great price
- Services: Auto body & trim repair
Response from the owner · a month ago
Thank you for the 5-star review Aldona, and thank you so much for your patience on the back ordered parts from Ford. If you ever need our service again, please do not hesitate to contact us.
Mike Malone4 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent work and great communication with the shop very highly recommend.
- Price assessment: Great price
- Services: Auto body & trim repair, Body & Trim, Car towing
Response from the owner · a year ago
Thank you for taking the time to leave your 5-star review Mike, we appreciate it! If you ever need our service again in the future, please feel free to reach out to us.
Sylvia Shepherd10 reviewsTotal number of Google reviews Sylvia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleK&E Collision is the best Collision company I have ever dealt with. Excellent customer service. Wonderful people to work with and the quality of the work is OUTSTANDING! I highly recommend this company to anyone looking for top of the line work to be done on their cars with excellent customer service.
- Price assessment: Great price
- Services: Auto body & trim repair
Response from the owner · a month ago
Thank you for your 5-star review Sylvia, we appreciate it! If you ever need us again in the future, please do not hesitate to contact us.
Business details
- Address: 111-12 101st Ave, Queens, NY 11419
- Phone: (718) 847-7393
- Website: kecollision.com
- Service area: New York, NY