Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Customers frequently praise the facility's cleanliness, friendly staff, and the individual attention given to pets during daycare and boarding. Reviews highlight that dogs often return happy and well-cared for, with some owners appreciating photo updates. However, recurring criticisms involve poor communication, including unanswered phone calls and emails, as well as complaints about rigid policies regarding cancellations, refunds, and accepting specific dog breeds or ages.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
645 Google reviews we collected
Phrases our text analysis found in 472 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 472 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very friendly and helpful getting our companion Meadow in the car.”
“I highly recommend K9 Resorts to anyone looking for a safe, clean, and caring place to board their dog.”
“( however it was their choice nothing i could do at this point ) Anyways they shipped my dog off to north jersey to Greenleaf pet resort(5 stars!”
“Everyone is always so friendly, welcoming, and genuinely cares about the dogs in their care.”
“We had an excellent experience with the front desk and my dog was well treated.”
“Horrible communication.”
“He was happy to get home and quickly settled into a favorite place for a nap.”
“Ladies and gentlemen - this is a level of care, professionalism, and attention to detail that makes this facility worth every penny.”
“enleaf also mentioned k9 was willing to pay for half of his transfer fee for the inconvenience, which would've been $250 but we never got a returned p…”
“There were no problems, but the staff kept me informed of a couple of minor abnormalities and went so far as to send me some pictures of Riley during…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired K9 Resorts Luxury Pet Hotel Cherry Hill for 5 kinds of job. Pick one to see what they paid and said.
I'm so grateful for this resort.My pups love it!They have a lot of activities and everyone who works here loves Animals!It is so clean i love that!
I couldn’t be happier with my experience at K9 Resorts! My dogs were so well cared for, loved, and treated like family. From the wonderful staff to the clean and welcoming environment, I felt completely comfortable knowing my fur babies were in good hands.
Our dog Abby is always excited to go to K9 Resort! She goes for playtime and boarding! She is a rescue and has many quirks, but her needs are always met there!
We had an excellent experience with the front desk and my dog was well treated. I highly recommend this place.
Love this place! My Sheepadoodle loves it more. Plays all day in a safe and super clean environment. Boarding is even better - with gourmet meals and doggy spa services. When he is there, I can enjoy my days and vacations even more. Highly recommended.
I’m new to the area. Several people Told me how great k-9 is. I walked in and asked about daycare for my pup and they were rude and said I couldn’t tour without appointment. They seemed like I was a bother that I stopped in. If they are that unfriendly I don’t trust them with my pups care. No thank you we will go else were.
| Job | Reviews | Category typical |
|---|---|---|
| Dog boarding | 81 | — |
| Dog daycare | 60 | — |
| Dog grooming | 14 | — |
| Dog walking | 4 | — |
| Dog boarding with training | 3 | — |
4.9 ★★★★★ 645 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I'm so grateful for this resort.My pups love it!They have a lot of activities and everyone who works here loves Animals!It is so clean i love that!
We have an eight-month-old Boxer puppy who is full of energy and loves interacting with other dogs. We have been taking him to K9 Resorts in the hope of helping him develop good socialization skills and learn to interact appropriately with other dogs. When we picked him up, we were informed that he was no longer welcome in their daycare program because of his behavior around the other dogs. I understand that puppies can be energetic and sometimes need guidance in learning appropriate play behavior, and I readily acknowledge that our Boxer has plenty of energy. However, I was surprised to learn that dogs of all sizes are reportedly kept together rather than separated by size, and that only two employees supervise more than 40 dogs during a typical day. In my opinion, that raises legitimate concerns about whether adequate supervision can be provided and whether dogs of different sizes, temperaments, and energy levels can be safely accommodated in such a large group. Additionally, our puppy developed a respiratory illness after attending daycare, which added to our concerns about the overall daycare environment. I understand that not every dog is a suitable fit for every daycare program. However, I believe that appropriate supervision, manageable group sizes, and consideration of each dog’s age, size, and temperament are essential to providing a safe and positive environment. Our goal in using daycare was to help our puppy socialize and learn appropriate behavior. Unfortunately, this experience has left us questioning whether the facility’s approach to supervision and group management is in the best interest of the dogs in its care.
I couldn’t be happier with my experience at K9 Resorts! My dogs were so well cared for, loved, and treated like family. From the wonderful staff to the clean and welcoming environment, I felt completely comfortable knowing my fur babies were in good hands.
Sheila, thank you so much for your kind review! 💕 We absolutely loved having Holly, Chili, Pepper, and Gus stay with us! 🐾 It makes us so happy knowing you felt comfortable and confident that your fur babies were in good hands while you were away. We love giving our guests a little luxury getaway of their own, filled with lots of love, care, and tail wags! 🐶✨ We can’t wait to welcome your sweet crew back for their next mini vacation! 💖
Very friendly and helpful getting our companion Meadow in the car.
Thank you so much for the lovely review Peter! Our staff truly adores Meadow and we are always happy to help! We can’t wait to see you both soon!
Our dog Abby is always excited to go to K9 Resort! She goes for playtime and boarding! She is a rescue and has many quirks, but her needs are always met there!
Thank you, Eric! 🐾 We're so glad Abby had such a great experience with us. Thank you for choosing K9 Resorts Luxury Pet Hotel of Cherry Hill!
We had an excellent experience with the front desk and my dog was well treated. I highly recommend this place.
Hi Charles, Thank you so much for your kind words and recommendation! We’re thrilled to hear you had an excellent experience with our front desk team and that your dog was well cared for. Providing top-notch service and a welcoming environment is what we’re all about. We look forward to seeing you both again soon! Sincerely, The K9 Resorts Cherry Hill Team 🐾
I just went on a cruise. I left my dog for the first time at Cherry Hill K9 resort for a week. I got her used to coming here by bringing her for the doggie daycare before our trip. I could not be happier. She was well taken care of. I will definitely bring her back. This has been the best experience I've ever had with boarding a dog. I like to thank the staff personally everybody knew her by name and treated her like family Thanks again for taking care of my baby Edit: Im going on another cruise and have to board my baby again. I took her back to Cherry Hill K9 resort for playtime so she can get acquainted with everyone before I leave her for my trip. My dog did not want to leave when I picked her up. I took her outside and she sat at the front door trying to go back in for more fun. I had to bribe her with treats to leave. I am so glad she had a great time. It makes me feel at ease to leave her when I go on vacation Thanks again, Joe
Thank you, Joe! 🐾 We appreciate the kind words. Thank you for choosing K9 Resorts Luxury Pet Hotel of Cherry Hill!
Love this place! My Sheepadoodle loves it more. Plays all day in a safe and super clean environment. Boarding is even better - with gourmet meals and doggy spa services. When he is there, I can enjoy my days and vacations even more. Highly recommended.
Thank you so much, Jodi, for your wonderful review! We absolutely love having Oreo with us and we are honored to be his favorite vacation place! 🐾✨ We look forward to pampering him on his next visit! 💙
Always kind and loving with the pups!
Thank you so much, Tina! It’s always our pleasure to welcome Leo! We absolutely love having your pup with us and are so happy he feels right at home. 🐾❤️ We hope to see you both soon and don’t miss out on our next fun event this Tuesday and Thursday! We’d love to have Leo join the fun! 🎉🐶
I’m new to the area. Several people Told me how great k-9 is. I walked in and asked about daycare for my pup and they were rude and said I couldn’t tour without appointment. They seemed like I was a bother that I stopped in. If they are that unfriendly I don’t trust them with my pups care. No thank you we will go else were.
Thank you for taking the time to share your feedback. We appreciate your comments and will use them as an opportunity to reinforce the warm, professional service we strive to provide on a daily basis. We at K9 Resorts welcome visitor tours so that we can show guests firsthand K9 Resorts' commitment to quality and transparency. However, for the safety and comfort of both dogs and visitors, we require tours to be scheduled in advance. This allows us to ensure that both the facilities and personnel are available to give prospective pet parents the attention they deserve without disrupting the dogs' daily routines. While we understand this policy may have been disappointing, it is in place to prioritize the well-being of our guests. We would be happy to reschedule your tour in the earliest available slot. We wish you and your pup all the best and thank you again for your feedback. Warmest Regards, K9 Resorts Cherry Hill.
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
