iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%85+58.8Reliability 31%72+22.2Experts Score= 81Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 43 dog walkersiPosition by Experts Score among all companies we track in this category. · better than 40%
4.8★★★★★20 Google reviews · 3 photos
95%five-star reviews
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate K9 Second Line 4.8 out of 5 based on twenty reviews, with the owner responding to ten percent of them. Customers frequently praise the in-home dog walking and pet sitting services, highlighting punctuality, detailed written updates, and photos sent during visits. Recurring themes include personalized care for specific animal needs and clear communication from staff. One criticism notes that callers searching for physical pet boarding facilities found the in-home model confusing and experienced rude phone interactions.
Google rating: 4.8 out of 5 from 20 reviews (95% five-star).
Reviews on this page: 20 Google reviews (16 with written comments).
Owner responses: the business replied to 10% of reviews.
Most recent review: June 27, 2024.
Service: Dog Walker serving Kenner, Louisiana.
Data from Google, last updated October 25, 2026.
Star ratings
20 Google reviews we collected
4.8of 5
5 stars1995%
4 stars00%
3 stars00%
2 stars00%
1 star15%
Praise vs complaints
Phrases our text analysis found in 16 written reviews
93%praise
Praise2593%
Complaints27%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude830%
Quality & results726%
Speed & response415%
Would recommend311%
Communication27%
Price & value27%
Honesty & trust14%
What customers talk about
We read 16 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“All of the walkers we've met are so kind and courteous.”
“K9 Second Line does an excellent job of taking care of our pets, and they are amazing at customer service.”
“I was very quickly put at ease from the first moment of our consultation.”
“I highly recommend this company over all others!”
“They take care of your animals and are always communicative and thorough.”
“I couldn't imagine any other service, and you can't really put a price on the peace of mind I have, or the quality care my pup is getting.”
“K9 Second Line has my complete confidence in caring for my dog, and more importantly has earned my trust.”
People customers mention
Brendan3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JohnLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Team was fantastic and professional. The owner came to my house and introduced himself and met with my fur babies. He came to discover their quirks and understand their personalities. Maria has primarily been walking my pups and she's been great. Sends me wonderful pictures of them while they are home and gives…
Cameron3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Great service! Easy to contact and I love all of the notes and pictures they send when they go on their visits!
Jacquelyn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
We used K9 second line after only trusting our 3 pups to family. I was very apprehensive as these dogs are true members of the family. I was very quickly put at ease from the first moment of our consultation. They give daily updates and pictures. I love the fact that our babies can stay in their own environment. We…
JasonLocal Guide · 370 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Excellent service with wonderful employees. They take care of your animals and are always communicative and thorough.
Been using them for years for vacation and can even help walk companion animals for elderly if they are unable to handle the responsibility of walking the animals for those who may not be able to get out to do it.
Jeanee'Local Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Hands down Megan is the best. So knowledgeable and confident in her skills. Takes the time so owner or foster are comfortable and secure in their animals care going forward.
Carolyn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★
My dogs love K9 Second line. They are spoiled with the walks, treats and love when I cant be there.
Team was fantastic and professional. The owner came to my house and introduced himself and met with my fur babies. He came to discover their quirks and understand their personalities. Maria has primarily been walking my pups and she's been great. Sends me wonderful pictures of them while they are home and gives wonderful description of their time together.
Much better solution to asking a neighbor or family member. The professionalism and quality is worth the cost.
Response from the owner · 2 years ago
Thank you John! We love caring for your pups!
Cameron Pivach3 reviewsiTotal number of Google reviews Cameron has written across all businesses on Google Maps, not just this one.
We used K9 second line after only trusting our 3 pups to family. I was very apprehensive as these dogs are true members of the family. I was very quickly put at ease from the first moment of our consultation. They give daily updates and pictures. I love the fact that our babies can stay in their own environment. We have another trip coming up and I plan to use them again instead of family. That’s how comfortable we were using them. Definitely give them a try!
Jason JoubertLocal Guide · 370 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Excellent service with wonderful employees. They take care of your animals and are always communicative and thorough.
Been using them for years for vacation and can even help walk companion animals for elderly if they are unable to handle the responsibility of walking the animals for those who may not be able to get out to do it.
Stevano Jones1 reviewiTotal number of Google reviews Stevano has written across all businesses on Google Maps, not just this one.
Hands down Megan is the best. So knowledgeable and confident in her skills. Takes the time so owner or foster are comfortable and secure in their animals care going forward.
Carolyn Storck3 reviewsiTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
The staff was very rude! I was misled, I searched google for pet boarding and this popped up, I called to get information. This is not a physical location!!! I was interested in services they provide, after a awkward pause, he said “okay, bye” and hung up in my face... I’ve heard so many good things about the place, but first impressions are important. I would not recommend. If your interested in grooming or other pet services keep looking 👎🏽👎🏽👎🏽
Claire Lewis3 reviewsiTotal number of Google reviews Claire has written across all businesses on Google Maps, not just this one.
We've been using K9 Second Line for about 3 years now and have enjoyed them since the beginning! All of the walkers we've met are so kind and courteous. Our dog hates the rain and the walkers go out of their way to text or call me when it's raining to ask if they should come to walk him or not. I highly recommend this company over all others!
G. Blake Williams12 reviewsiTotal number of Google reviews G. has written across all businesses on Google Maps, not just this one.
Brendan and his staff are exceptionally compassionate and truly care for every animal they encounter. I love using K9 Second Line because I know that my animals are taken care of. The fact that they send me updates and show me when they check in and out and send pictures of my animals prove it.
