Lauren James10 reviewsTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googleso amazing Yula crushed it on my deep tissue massage!!
- Price assessment: Great price
kakaako Forever Young Massage & Spa
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%60+4.2Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#53 of 104 spasPosition by Experts Score among all companies we track in this category. · better than 50%
4.9 ★★★★★ 227 Google reviews · 23 photos
96%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
8%reviews answered by the owner
Nov 2026latest review
kakaako Forever Young Massage & Spa at a glance
Customers generally praise the skilled therapists for effective deep tissue and sports massages, noting that staff members often identify sore spots without prior instruction. Positive feedback highlights the facility's clean environment and flexible same-day booking availability. However, several low-star reviews criticize the lack of privacy due to open doors, aggressive upselling practices, and perceived rudeness regarding tipping and payment.
- Google rating: 4.9 out of 5 from 227 reviews (96% five-star).
- Reviews on this page: 227 Google reviews (205 with written comments, 6 with photos).
- Owner responses: the business replied to 8% of reviews.
- Most recent review: November 7, 2026.
- Service: Spa serving Honolulu, Hawaii.
Data from Google, last updated November 10, 2026.
Score profile vs other spas
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.kakaako Forever Young Massage & Spa: 93/100 on this factor. Category median: 93.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.kakaako Forever Young Massage & Spa: 90/100 on this factor. Category median: 91.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.kakaako Forever Young Massage & Spa: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.kakaako Forever Young Massage & Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.kakaako Forever Young Massage & Spa: 60/100 on this factor. Category median: 61.B
60
Bar = this company · dark tick = category median.
Star ratings
227 Google reviews we collected
- 5 stars21796%
- 4 stars31%
- 3 stars21%
- 2 stars21%
- 1 star31%
Praise vs complaints
Phrases our text analysis found in 205 written reviews
- Praise16498%
- Complaints42%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2144%
- Reasonable2654%
- Overpriced12%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude5935%
- Would recommend4627%
- Quality & results2414%
- Price & value1710%
- Speed & response127%
- Honesty & trust64%
- Communication42%
What customers talk about
We read 205 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were both so kind and the massage felt incredible after a long day of traveling.”
“I’ll definitely be coming back and would highly recommend Yula if you’re looking for a great deep tissue massage.”
“I tried cupping for the first time and it was such a great experience.”
“Great massages - we walked in for 2 Swedish 1hr massages; Alushi and Mari were wonderful; no frills, simple, solid quality, great price, and relaxing!”
“I made a same-day reservation and was able to receive the service right away.”
“I honestly booked on a whim and didn’t think I really needed a massage, but I’m so glad I did.”
“Literally scammer.”
“They listened closely to my issues and targeted every painful spot with incredible skill.”
People customers mention
- Kiki 13 reviews
- Ula 11 reviews
- Yang 8 reviews
- Lucy 6 reviews
- Yula 5 reviews
- Thai 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Madison2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
We had an amazing experience with Yula and Alice. They were both so kind and the massage felt incredible after a long day of traveling.
Great price
Kanani6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
LiLi was amazing. I’m leaving feeling like a new person! I tried cupping for the first time and it was such a great experience. Definitely a hole in the wall shop, but felt clean and safe. I would definitely be interested in coming back.
Reasonable price
Tania1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Did a 1 hour full body massage with Lucy and it was good! She got all the knots and tightness out of my back and legs.
Reasonable price
SH1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
유라에게 감사합니다! 당일에 예약했는데 바로 받을 수 있었어요. 그녀는 굉장히 전문적이고 임산부에게 힘들지 않은 자세를 찾아주고 배려해주었습니다! 시원하고 묵은 피로가 사라졌어요!! 위치는 번화가와 가까워서 놀러나가는 김에 들리기에 딱 좋은 것 같아요. 또 방문할게요 :)
Reasonable price
Sarah8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Hurts soooo good! I got a much needed deep tissue massage with yula and loved it!! Will be back soon (: thank you so much
Clara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Yula was amazing🌸 She was incredibly professional, attentive, and made me feel comfortable. Her technique is excellent, and she knows exactly how to work out tension in muscles. I left feeling relaxed, refreshed, and so much better than when I came in.
Reasonable price
Photos
Customer reviews
4.9 ★★★★★ 227 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Madison Gangarossa2 reviewsTotal number of Google reviews Madison has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe had an amazing experience with Yula and Alice. They were both so kind and the massage felt incredible after a long day of traveling.
- Price assessment: Great price
Kanani Karasaki6 reviewsTotal number of Google reviews Kanani has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLiLi was amazing. I’m leaving feeling like a new person! I tried cupping for the first time and it was such a great experience. Definitely a hole in the wall shop, but felt clean and safe. I would definitely be interested in coming back.
- Price assessment: Reasonable price
natalie chin2 reviewsTotal number of Google reviews natalie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLili gave an excellent massage!
Geri Alessandroni4 reviewsTotal number of Google reviews Geri has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleYang is the best for a deep tissue massage. Highly recommend 👍
- Price assessment: Great price
Tania Tan1 reviewTotal number of Google reviews Tania has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDid a 1 hour full body massage with Lucy and it was good! She got all the knots and tightness out of my back and legs.
- Price assessment: Reasonable price
SH L1 reviewTotal number of Google reviews SH has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google유라에게 감사합니다! 당일에 예약했는데 바로 받을 수 있었어요. 그녀는 굉장히 전문적이고 임산부에게 힘들지 않은 자세를 찾아주고 배려해주었습니다! 시원하고 묵은 피로가 사라졌어요!! 위치는 번화가와 가까워서 놀러나가는 김에 들리기에 딱 좋은 것 같아요. 또 방문할게요 :)
- Price assessment: Reasonable price
Sarah Chun8 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHurts soooo good! I got a much needed deep tissue massage with yula and loved it!! Will be back soon (: thank you so much
ZARIAH SPRINGFIELD2 reviewsTotal number of Google reviews ZARIAH has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleYULA WAS AND IS THE BEST!!!! she took great care of me and I will Come back !
- Price assessment: Reasonable price
alexia allen4 reviewsTotal number of Google reviews alexia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleYula was amazing! Very welcoming and customer service.
- Price assessment: Great price
Business details
- Address: 1101 Waimanu St, Honolulu, HI 96814
- Phone: (808) 636-8182
- Website: youngspamassagehi.com
- Service area: Honolulu, HI