Helen Frace2 reviewsTotal number of Google reviews Helen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat couples massage.
- Services: Massage
Tsubaki Wellness Spa Waikiki
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 104 spasPosition by Experts Score among all companies we track in this category. · better than 66%
5.0 ★★★★★ 848 Google reviews · 24 photos
97%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Nov 2026latest review
Tsubaki Wellness Spa Waikiki at a glance
Reviewers highlight effective deep tissue techniques, thorough attention to specific pain points, and a clean, relaxing environment with reasonable pricing. Many appreciate the staff's attentiveness, quick appointment scheduling, and personalized pressure adjustments during sessions. However, several low-star reviews cite discrepancies between advertised services and actual treatments, such as missing cupping or incorrect massage types, alongside communication issues regarding language barriers and perceived pressure to leave positive feedback.
- Google rating: 5.0 out of 5 from 848 reviews (97% five-star).
- Reviews on this page: 848 Google reviews (687 with written comments, 39 with photos).
- Owner responses: the business replied to 100% of reviews.
- Most recent review: November 10, 2026.
- Service: Spa serving Honolulu, Hawaii.
Data from Google, last updated November 10, 2026.
Score profile vs other spas
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tsubaki Wellness Spa Waikiki: 95/100 on this factor. Category median: 93.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tsubaki Wellness Spa Waikiki: 96/100 on this factor. Category median: 91.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tsubaki Wellness Spa Waikiki: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tsubaki Wellness Spa Waikiki: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tsubaki Wellness Spa Waikiki: 100/100 on this factor. Category median: 61.A
100
Bar = this company · dark tick = category median.
Star ratings
848 Google reviews we collected
- 5 stars82497%
- 4 stars182%
- 3 stars10%
- 2 stars00%
- 1 star51%
Praise vs complaints
Phrases our text analysis found in 687 written reviews
- Praise55199%
- Complaints71%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price27160%
- Reasonable17739%
- Overpriced10%
- Not sure51%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude16630%
- Would recommend14025%
- Quality & results10719%
- Price & value9116%
- Speed & response275%
- Communication163%
- Honesty & trust112%
What customers talk about
We read 687 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The ladies here were very accommodating and very nice.”
“I will be back as this was a true 10/10 experience.”
“less than one star would not recommend!”
“I had a young man do it, and he was very strong and did a great job!”
“The place is super clean, reasonably priced, and feels like a real treat.”
“The service is not as advertised and no techniques compare to the price.”
“I came in for a quick 15 neck massage and ended up adding 15 more.”
“Thank you so much for being kind and explaining everything so well.”
“I’ve gotten massages all over the world, but this is honestly the best Massage I’ve ever gotten.”
People customers mention
- Japanese 31 reviews
- Vivian 26 reviews
- Sakurako 18 reviews
- Jenny 11 reviews
- Lomi 10 reviews
- Tenjudo 9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tsubaki Wellness Spa Waikiki for 3 kinds of job. Pick one to see what they paid and said.
Recent reviews
Lionel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 20 hours ago★★★★★
My wife and I came for the couples 90 min massage. The service was excellent and the massage was amazing. Highly recommended!
Reasonable price
s.Local Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
急遽予約しましたが、とても満足でした！ カップルマッサージを個室で受けました。 チップ無しの会計で安心でしたし、強さもちょうど良く気持ちの良いマッサージでした。 部屋が寒かったので最初に伝えると、ブランケットをかけて施術してもらえました。 マンションの入り口で待ってくださり、分かりやすかったです！
Great priceMassage
Danielle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
What a wonderful experience!! I’ve never had a luxurious experience like this one. My afternoon started off with a massage with Wang. This was the best massage I’ve had in years. Then, the facial treatment from Saoli was absolutely amazing! I had no idea what to expect as I’ve only had a few facials before. So…
Massage
RonteraLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
The ladies here were very accommodating and very nice. The service was amazing and i felt so relaxed the entire time.
Ivan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Great customer service! Did a couple massage was great we feel great! Definitely recommend!
Lindsay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I came in for a quick 15 neck massage and ended up adding 15 more. JK was incredible! One of the best massage experiences ever. I will definitely be back for a longer visit in the future. If you are thinking about coming here, do it!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Massage | 486 | $70–$124 |
| Spa packages | 7 | — |
| Massage therapy | 2 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 848 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Lionel Perez3 reviewsTotal number of Google reviews Lionel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy wife and I came for the couples 90 min massage. The service was excellent and the massage was amazing. Highly recommended!
- Price assessment: Reasonable price
Camila Vieira Kwak3 reviewsTotal number of Google reviews Camila has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat massage, definitely worth it!!!
Response from the owner · a day ago
Thank you so much for your wonderful 5-star review! We're delighted to hear that you enjoyed your massage and found it worth the visit. At Tsubaki Wellness Spa in Waikiki, we always strive to provide a relaxing and memorable experience. We truly appreciate your support and hope to welcome you back soon!
s. s.Local Guide · 21 reviewsTotal number of Google reviews s. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google急遽予約しましたが、とても満足でした！ カップルマッサージを個室で受けました。 チップ無しの会計で安心でしたし、強さもちょうど良く気持ちの良いマッサージでした。 部屋が寒かったので最初に伝えると、ブランケットをかけて施術してもらえました。 マンションの入り口で待ってくださり、分かりやすかったです！
- Price assessment: Great price
- Services: Massage
Response from the owner · a day ago
この度はTsubaki Wellness Spaをご利用いただき、誠にありがとうございます！カップルマッサージを個室でゆっくりお楽しみいただけたようで、大変嬉しく思っております。料金やサービスにもご満足いただけたことは、私たちにとって何よりの励みです。これからもワイキキで、気軽にリラックスしていただける心地よい空間を提供してまいります。またハワイにお越しの際は、ぜひお立ち寄りください。スタッフ一同、心よりお待ちしております！
Danielle L2 reviewsTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWhat a wonderful experience!! I’ve never had a luxurious experience like this one. My afternoon started off with a massage with Wang. This was the best massage I’ve had in years. Then, the facial treatment from Saoli was absolutely amazing! I had no idea what to expect as I’ve only had a few facials before. So comforting and relaxing! I will be back as this was a true 10/10 experience. Thank you Tsubaki Spa!!
- Services: Massage
Response from the owner · a day ago
Thank you so much for your incredible review! We're thrilled to hear that you had such a wonderful experience at Tsubaki Wellness Spa! It's especially heartwarming to know that Wang provided one of the best massages you've had in years and that Saori made your facial treatment so relaxing and enjoyable. We'll be sure to share your kind words with both of them! Our team takes great pride in creating a peaceful and rejuvenating spa experience here in Waikiki. Thank you again for your amazing support, and we can't wait to welcome you back for another 10/10 experience!
中村秀次郎1 reviewTotal number of Google reviews 中村秀次郎 has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googleとても気持ちよかった！ハワイに来たらぜひおすすめです。
Response from the owner · a day ago
この度はTsubaki Wellness Spaにご来店いただき、誠にありがとうございます！施術を気に入っていただけたようで、大変嬉しく思います。また、ハワイ旅行中のおすすめスポットとしてご紹介いただき、心より感謝申し上げます。これからもワイキキで、旅の疲れを癒やせるリラックスしたひとときをお届けできるよう努めてまいります。またハワイにお越しの際は、ぜひお立ち寄りください！
AW5 reviewsTotal number of Google reviews AW has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMiyako gives a great deep walking massage!
Response from the owner · a day ago
Thank you so much for your wonderful 5-star review! We're delighted to hear that you enjoyed Miyako's deep walking massage! We'll be sure to share your kind words with her. At Tsubaki Wellness Spa in Waikiki, we're dedicated to providing relaxing and personalized massage experiences for every guest. We truly appreciate your support and hope to see you again soon!
Laura Sanchez2 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent couples massage! Would 100% return
Response from the owner · a day ago
Thank you so much, Laura! We're thrilled that you enjoyed your couples massage with us! It means so much to hear that you'd love to return. At Tsubaki Wellness Spa in Waikiki, we strive to make every couples massage a relaxing and memorable experience. We truly appreciate your recommendation and can't wait to welcome you both back!
ぐーぐる5 reviewsTotal number of Google reviews ぐーぐる has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google若い男性にしてもらいましたが、力も強くとても良かったです！
- Price assessment: Reasonable price
- Services: Massage
Response from the owner · a day ago
この度はご来店いただき、誠にありがとうございます！担当スタッフの力加減やマッサージにご満足いただけたようで、大変嬉しく思います。また、料金についても高く評価していただき、心より感謝申し上げます。Tsubaki Wellness Spaでは、お客様一人ひとりのお好みに合わせた丁寧な施術を大切にしております。ワイキキでマッサージをお探しの際は、ぜひまたお気軽にお立ち寄りください。スタッフ一同、心よりお待ちしております！
Odett Marín1 reviewTotal number of Google reviews Odett has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent massage. Cristina 10/10
- Price assessment: Reasonable price
- Services: Massage
Response from the owner · a day ago
Thank you so much for your amazing 5-star review, Odett! We're so happy to hear that you had an excellent massage experience with Cristina! Your 10/10 rating truly means a lot, and we'll be sure to share your kind words with her. Thank you for choosing Tsubaki Wellness Spa during your time in Waikiki. We look forward to welcoming you back for another wonderful massage!
Business details
- Address: 334 Seaside Ave Ste 307-308, Honolulu, HI 96815
- Phone: (808) 650-1001
- Website: tsubakispa.com
- Service area: Honolulu, HI