Experts Reviews · Company report
Kanga Pest Control - Portland logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%98+23.8Value 14%98+13.9Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Kanga Pest Control - Portland

Portland, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 113 cockroach control · 5.0★ from 387 Google reviews

Report card

Percentile vs other cockroach control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kanga Pest Control - Portland is better than 96% of cockroach control.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kanga Pest Control - Portland is better than 98% of cockroach control.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kanga Pest Control - Portland is better than —% of cockroach control.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kanga Pest Control - Portland is better than 98% of cockroach control.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kanga Pest Control - Portland is better than 100% of cockroach control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kanga Pest Control - Portland is better than 100% of cockroach control.A
100

Reviews for your job

Customers hired Kanga Pest Control - Portland for 8 kinds of job.

Kanga Pest Control - Portland for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.42
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$61–$133
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#32 / 98
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 42 Google reviews tagged “Bug & insect extermination” · showing 20

Rick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Albert was awesome and double checked with me to make sure if I had any concerns since we had to have Kanga come back in between services to take care of some new problems we were having. He wanted to make sure everything was good to go and that those issues had been taken care of

Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
Amanda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

This company all around is great to work with! Helpful and fast!

Reasonable priceBug & insect extermination
Kass8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Five Stars All the Way! I will always deeply appreciate the entire Kanga Pest Control team. Jessie, the owner, clearly takes care of his people, and it shows in every interaction. Jasmine at the front desk is an absolute gem, friendly, professional, and always kind. Thank you to Keith, Alex, Reuben, Orlando, and…

Great priceHornet & wasp exterminationGeneral pest inspectionBug & insect extermination
CHS1912 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Technician was very friendly and addressed all of our needs

Reasonable priceBug & insect exterminationAnt extermination
Madison2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jeffrey did an excellent job at our quarterly Spray! Was fast, efficient and friendly!

Paid $140–160Great priceBug & insect extermination
Bonnie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I can’t say enough great things about Kanga Pest Control. They have solved all of our pest problems and issues for almost a decade. They are extremely knowledgeable with super fast customer service. I highly recommend them.

Great priceSpider exterminationGeneral pest inspectionBug & insect extermination
Dana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Always great to see you. Thanks for going the extra mile.

Paid $20–40Rodent exterminationSpider exterminationBug & insect extermination
Kathie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Tyler's service was exceptional. He was prompt, polite and professional. He identified the source of my pest issue, explained the problem and efficiently addressed it. It couldn't have gone any smoother.

Bug & insect extermination
Joe11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I've been using Kanga Pest Control for a few years. They have the best customer service and an team when it comes to taking care of the customer.

Paid $80–100Great priceHornet & wasp exterminationTermite inspectionTermite extermination
Jacob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Tyler was awesome! We forgot to pick up the squirrel feeding dishes in the backyard, but he went and turned them all over so that they would not be contaminated.

Paid $100–120Great priceBug & insect extermination
Tracey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very friendly, explained the process and the service. Was quick and efficient.

Reasonable priceBug & insect extermination
DaneeLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Alex was great. Showed up on time with a smile and asked and answered questions pertaining to the task at hand. Until we see you again, Thank you Kanga team for the professionalism.

Reasonable priceGeneral pest inspectionBug & insect extermination
michele9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Charlie was here to take care of my carpet beetle issue. He was very thorough and patient. He looked behind everything and found evidence of carpet beetles in places that I hadn’t. I appreciate it all the time he took to do such a thorough job.

Paid $80–100Great priceBug & insect exterminationService not listed
Dawn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Keith was awesome! Did a great job on a difficult house. Put me totally at ease and was very thorough! Very happy with Keith and Kanga!

Paid $80–100Great priceHornet & wasp exterminationSpider exterminationBug & insect extermination
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Tyler is most courteous! Listens and responds with knowledge of his work. As I have a dog that needs control, he is very patient and graciously patient.

Rodent exterminationSpider exterminationGeneral pest inspection
HeatherLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Keith did a great job! He took the time to ask me questions to find out exactly what it was that I needed and then put in the extra work to make sure that he did everything he could to help me

Spider exterminationBug & insect exterminationAnt extermination
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Alex is always professional, polite and knowledgeable when asking questions about pest control. Excellent employee!

Paid $40–60Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination
Molly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service! Friendly professional and always through! Thank you Kanga Team

Paid $40–60Great priceGeneral pest inspectionBug & insect extermination
becky4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Keith is absolutely amazing!!! Always professional and going the distance to resolve any issues. Followed an ant trail today just to make sure he got them at the source. Excellent!

Bug & insect exterminationAnt extermination
Megan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Experienced and knowledgable. I am excited to see these ants kick the bucket!

Paid $140–160Great priceBug & insect exterminationAnt extermination

Show more bug & insect extermination reviews (22 more) →

Price

$127+20% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 57%Overpriced 2%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination80$76–$282
Ant extermination57$76–$246
General pest inspection52$56–$128
Spider extermination42$61–$128
Bug & insect extermination42$61–$133
Hornet & wasp extermination26$96–$323
Termite inspection7$96–$173
Home inspection6$71–$159

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