Experts Reviews · Company report
Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%54+13.1Value 14%100+14.1Replies to reviews 7%30+2.1Craft & service penalty81−1.9Momentum penalty98−0.2Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE

Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers

Lindenhurst, IL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 24 paver contractors · 4.7★ from 1,059 Google reviews

Report card

Percentile vs other paver contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 72% of paver contractors.B
72
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 54% of paver contractors.C
54
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 81% of paver contractors.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 100% of paver contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 98% of paver contractors.A
98
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 30% of paver contractors.D
30

Reviews for your job

Customers hired Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers for 8 kinds of job.

Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers for asphalt paving & repair

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Jobs reviewedHow many Google reviews are tagged with this job.57
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Asphalt paving & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4

All 57 Google reviews tagged “Asphalt paving & repair” · showing 20

Kim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

If you know Ingleside, then you know parking is very limited. We bought our home in 2016 and I’ve been wanting to rebuild/expand the driveway ever since. Today my dream driveway came to be!! Now, I don’t speak construction and we hit a few patches communicating about my vision for the driveway, and even when I…

Asphalt paving & repairDriveway replacementExcavation & grading+ Responsiveness+ Punctuality+ Quality
Michael7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The Kaplan crews were all very professionals and did great quality work.

Asphalt paving & repairDriveway replacementExcavation & grading+ Responsiveness+ Punctuality+ Quality
RickLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a total driveway replacement. From Joe, my sales executive, to the scheduler, Cesar, everything that was communicated happened in a timely and efficient manner. Communication was excellent, installers were super, the driveway looks fantastic and I know it’ll last a very long time. Thank you, Kaplan!

Asphalt paving & repair+ Responsiveness+ Punctuality+ Quality
Kirtus2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kaplan Paving is incredible and I’ll be a lifelong customer! Joe was an absolute pleasure to work with. He provided a rapid response to our request for a quote and was so pleasant in conversation. Wish I could give more than 5 stars!

Asphalt paving & repair+ Responsiveness+ Quality+ Professionalism
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Joe R was amazing at answering all of my questions and concerns about repair work I need to have done.

Asphalt paving & repair+ Quality
Andy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Hired Kaplan to replace my driveway and brick paving. From start to finish, I couldn't be happier with the communication, professionalism and the finished product. I have already recommended Kaplan to all of my neighbors. Mark provided a detailed estimate and listened to my ideas and provided guidance and…

Asphalt paving & repairAsphalt resurfacingBrick paver installation+ Responsiveness+ Punctuality+ Professionalism
Sawvell4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

From start to finish Kaplan and crew did a fantastic job on the driveway replacement. Highly recommend. Dave and Cari Owners of Sawvell Tree Service

Asphalt paving & repair+ Responsiveness+ Professionalism
Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Worked with John Kolkman, Jason, Joe, Megan and Scott Greenberg. Great group. Terrific price. Very happy with their work!

Asphalt paving & repairAsphalt resurfacingBumper block & post installation+ Responsiveness+ Punctuality+ Quality
J15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Joe Revelle, from Kaplan came out and gave me an estimate which was very reasonable. The process went very smoothly and as expected. Kaplan is to seal coat application on my driveway, about May24th 2023.

Asphalt paving & repair
Donna11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

This company is the bomb! Top notch crews and customer service. You need any of their services, choose Kaplan!

Asphalt paving & repair+ Responsiveness+ Quality+ Professionalism
Mary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I was in need of a new driveway. Contacted 3 firms. One took a week to get back, after calling and emailing them, they did apologize. Another firm took 10 minutes and said the girls will get back to me Highest estimate of the lower quality). Kaplan set a time & date. Billy (sale rep.) showed up on time, he took the…

Asphalt paving & repair+ Responsiveness+ Quality+ Professionalism
Andy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Robert Kearns was my representative for the project and was very professional, on time and explained everything thoroughly. The team arrived as scheduled, handled the removal or the old driveway and installation of the new one flawlessly. I can't think of anything they could have done better. I'm also VERY glad I…

Asphalt paving & repairConcrete driveway buildingGeneral paving+ Responsiveness+ Punctuality+ Quality
Adam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

From start to finish the crew at Kaplan paving was awesome to deal with, out of all the companies we received estimates from they were the ONLY one to answer all the how and why questions and gave a FULL break down of all the work being done, not just 5 lines and a price which is what we got from other companies.…

Asphalt paving & repairPaving-related drainage+ Responsiveness+ Punctuality+ Quality
MontyLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

BEST SUMMED UP IN MY THANK YOU LETTER TO KAPLAN: "I can not thank you all enough everyone from the start of this to the end was a pleasure to deal with! Your teams for removal and install both went above and beyond what I had expected they were just fantastic to watch work. Every aspect of doing this you folks…

Asphalt paving & repairHaulingPaving job site preparation+ Responsiveness+ Punctuality+ Quality
Maureen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They replaced my driveway which due to time and poor gutter drainage had a 3 in. gap between the garage floor and the driveway . The salesman, Robert Kearns, knows his stuff did an excellent job in explaining what would be done and why and the price was very good. Beckie and Kelly in the office helped with…

Asphalt paving & repair+ Quality+ Value
paddy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Tammy was just outstanding! Gave great advice and was very professional! Highly recommend them!

Asphalt paving & repair+ Responsiveness+ Quality+ Professionalism
Shannon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I worked with Jen Bell from Kaplan paving. She has amazing customer experience skills. My driveway is on a steep hill and has drainage issues. She made sure my driveway was properly assessed to address the drainage issues. She was very patient in addressing a few change orders we requested and made the updates…

Asphalt paving & repairPaving-related drainageExcavation & grading+ Responsiveness+ Punctuality+ Quality
Doug14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kaplan did a great job redoing my asphalt driveway and repairing/sealing my pavers for the sidewalks and back patio. Robert (the salesperson) was timely and helpful in providing the quote for my driveway and then noticed some issues with my pavers (I had no idea that those issues could be fixed, so that was a huge…

Asphalt paving & repairSealcoating+ Responsiveness+ Punctuality+ Quality
Maria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Robert helped me to finish this job. I got all the details correct and the work was done on time! Excellent job done! I am moving to the second job with them!

Asphalt paving & repair+ Quality+ Professionalism
alan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Had a 25 year old asphalt driveway that I wanted to replace and expand. Had saw my neighbors replacing theirs and after a few years the poor quality was evident. My goal was to do it once and not worry about having to do it again. Working with Billy and Jason to price it out and get what I wanted was a great and…

Asphalt paving & repairConcrete workPaving job site preparation+ Quality+ Professionalism

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 59%Overpriced 2%Not sure 3%

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