Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers
Paving contractor · Lindenhurst, IL · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%54+13.1Value 14%100+14.1Replies to reviews 7%30+2.1Craft & service penalty81−1.9Momentum penalty98−0.2Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 24 paver contractorsiPosition by Experts Score among all companies we track in this category. · better than 13%
4.7★★★★★1,059 Google reviews · 23 photos
89%five-star reviews
4.66★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers at a glance
Google reviewers rate Kaplan Paving 4.7 out of 5, frequently praising the professionalism of crews and sales staff, competitive pricing, and effective communication during driveway installation, seal coating, and removal projects. However, a recurring criticism in lower-rated reviews involves unexpected additional charges for services like base enhancement or landscape restoration, alongside complaints about delayed responses to post-installation cracking issues and inconsistent scheduling coordination.
Google rating: 4.7 out of 5 from 1,059 reviews (89% five-star).
Reviews on this page: 1,059 Google reviews (983 with written comments, 104 with photos).
Owner responses: the business replied to 13% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyPaver Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers: 72/100 on this factor. Category median: 91.B
72
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers: 54/100 on this factor. Category median: 89.C
54
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers: 81/100 on this factor. Category median: 88.A
81
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers: 98/100 on this factor. Category median: 100.A
98
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers: 30/100 on this factor. Category median: 100.D
30
Bar = this company · dark tick = category median.
Star ratings
1,059 Google reviews we collected
4.7of 5
5 stars94389%
4 stars262%
3 stars91%
2 stars121%
1 star697%
Praise vs complaints
Phrases our text analysis found in 983 written reviews
95%praise
Praise1,89995%
Complaints1095%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price6337%
Reasonable10159%
Overpriced32%
Not sure53%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results46323%
Staff & attitude44522%
Speed & response31416%
Would recommend29415%
Communication26513%
Price & value1869%
Honesty & trust412%
What customers talk about
We read 983 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Santiago and his team just removed and replaced my existing driveway and did an excellent job.”
“So I had to pay even more than quoted due to the poor job the first time!”
“The sales man Mark Lafigliola was very helpful always willing to answer questions that would arise”
“The customer service was extremely condescending over the phone and would always blame us for any problems with the project.”
“The installation was executed promptly, with the team arriving at 1:17 pm and completing the task by 2:12 pm.”
“When I reported it, it took weeks if not months of follow up before anyone came out, and when they finally did, I was told I had probably driven on th…”
“I’m very pleased with their work and highly recommend them”
“I would not recommend their services and wouldn’t use them again.”
“From start to finish, Casey kept me informed and at ease with the project.”
“That was two weeks ago and I have not been given any updates, and they have ignored all attempts to communicate.”
“The pricing was very reasonable, and Beckie in the office was also responsive and a pleasure to work with.”
“Very expensive double the price of other companies same work different price”
“They’re easy to work with and are always straight up and honest about the project scope and expectations.”
“Lars lied to us, and after our year warranty was up, we were told they won't do anything.”
People customers mention
Billy46 reviews
Tricia40 reviews
Revelle38 reviews
Brenda36 reviews
Lars34 reviews
Joe34 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers for 8 kinds of job. Pick one to see what they paid and said.
James5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★
Working with Kaplan depends on who you are speaking with. They where going to remove old drive and install a new driveway. We signed the contract November 25 and scheduled the job for spring 2026. Fist the brick trim was done and looked bad. Kaplan came out and fixed it. Then as the summer went on the bricks…
OverpricedDriveway replacement
Verena7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Although it seemed to take awhile- the end product a new cement patio and a repaved driveway look great ! They did as promised
I’m very pleased with their work and highly recommend them
The sales man Mark Lafigliola was very helpful always willing to answer questions that would arise
Verena Laursen
Reasonable priceAsphalt resurfacing
jackie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Santiago and his team just removed and replaced my existing driveway and did an excellent job. I would reccomend Kaplan Paving for paving work.
Reasonable priceDriveway replacement
JimiLocal Guide · 143 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We're definitely happy with the service we received at Kaplan. It was a great deal and did a great job.
Reasonable priceDriveway installation
willieLocal Guide · 466 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
Great removal and install, but buyer beware of the BS charges, like '$750 landscape restoration' ie a 4 ft of dirt and a few grass seeds ?
James4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Both the removal and installation teams (Samuel & Santiago) were professional and did a great job.
Working with Kaplan depends on who you are speaking with. They where going to remove old drive and install a new driveway. We signed the contract November 25 and scheduled the job for spring 2026. Fist the brick trim was done and looked bad. Kaplan came out and fixed it. Then as the summer went on the bricks started to shift. Kaplan came out and fixed it. The asphalt was had uneven spots. They came out and now it looks worse. Hopefully they will fix the driveway. Their employee said just wait till spring and seal coat, you will not see the problem.
Price assessment: Overpriced
Services: Driveway replacement
Material: Asphalt
Verena Laursen7 reviewsiTotal number of Google reviews Verena has written across all businesses on Google Maps, not just this one.
Although it seemed to take awhile- the end product a new cement patio and a repaved driveway look great ! They did as promised
I’m very pleased with their work and highly recommend them
The sales man Mark Lafigliola was very helpful always willing to answer questions that would arise
Verena Laursen
Price assessment: Reasonable price
Services: Asphalt resurfacing
Material: Concrete
jackie yonover5 reviewsiTotal number of Google reviews jackie has written across all businesses on Google Maps, not just this one.
Kaplan Paving did an amazing job! From start to finish, Casey kept me informed and at ease with the project. He listened to what I wanted, addressed positives and negatives of my vision, and set clear expectations for the process. The work was completed quickly and very neatly. In addition to the repaving of the existing driveway, I also added an addition side parking space. Results are beyond my original hopes. Thanks Casey!
We hired Kaplan to pave my parents' driveway, and I'll be honest, the sales pitch was great. They were professional, the quote was fair, and the crew seemed to know what they were doing. They asked us to leave a Google review almost right away, and my mom did, because at that point everything looked fine.
The problems started within a few months. A crack appeared that they never came out to repair. Then the drainage turned out to be wrong — water pooling everywhere instead of running off. They tore it up and fixed it, and then had to do it a second time. Even now, we still get puddles after it rains, so it was never actually resolved.
They told us they'd come back this year to take care of the remaining issues. That never happened. No call, no follow-up, nothing.
I see their trucks and ads all over the area, and I really wanted this to be a five-star story. But between the unfinished repairs and the complete lack of follow-through, it just isn't. It's a lot of money to spend on a driveway that still doesn't drain properly.
Services: Driveway replacement
Elizabeth Stade4 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Billy the salesman was very helpful in assisting us with deciding what the best type of driveway that would fit our budget. He gave us the cost of all our options so we could make an informed decision. Luis and his crew were very polite and courteous. They asked me questions throughout the process to ensure our driveway was the way we wanted it. We had a tricky area by our gate and Luis made sure I could open/close our gate properly by adjusting the edge of the driveway after completion.
The crew that took out our old driveway with Santiago was equally as great! I would highly recommend Kaplan Paving.
