Experts Reviews · Company report
Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%54+13.1Value 14%100+14.1Replies to reviews 7%30+2.1Craft & service penalty81−1.9Momentum penalty98−0.2Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE

Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers

Lindenhurst, IL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 24 paver contractors · 4.7★ from 1,059 Google reviews

Report card

Percentile vs other paver contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 72% of paver contractors.B
72
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 54% of paver contractors.C
54
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 81% of paver contractors.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 100% of paver contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 98% of paver contractors.A
98
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 30% of paver contractors.D
30

Reviews for your job

Customers hired Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers for 8 kinds of job.

Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers for asphalt paving & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.57
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Asphalt paving & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4

All 57 Google reviews tagged “Asphalt paving & repair” · showing 40

Kim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

If you know Ingleside, then you know parking is very limited. We bought our home in 2016 and I’ve been wanting to rebuild/expand the driveway ever since. Today my dream driveway came to be!! Now, I don’t speak construction and we hit a few patches communicating about my vision for the driveway, and even when I…

Asphalt paving & repairDriveway replacementExcavation & grading+ Responsiveness+ Punctuality+ Quality
Michael7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The Kaplan crews were all very professionals and did great quality work.

Asphalt paving & repairDriveway replacementExcavation & grading+ Responsiveness+ Punctuality+ Quality
RickLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a total driveway replacement. From Joe, my sales executive, to the scheduler, Cesar, everything that was communicated happened in a timely and efficient manner. Communication was excellent, installers were super, the driveway looks fantastic and I know it’ll last a very long time. Thank you, Kaplan!

Asphalt paving & repair+ Responsiveness+ Punctuality+ Quality
Kirtus2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kaplan Paving is incredible and I’ll be a lifelong customer! Joe was an absolute pleasure to work with. He provided a rapid response to our request for a quote and was so pleasant in conversation. Wish I could give more than 5 stars!

Asphalt paving & repair+ Responsiveness+ Quality+ Professionalism
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Joe R was amazing at answering all of my questions and concerns about repair work I need to have done.

Asphalt paving & repair+ Quality
Andy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Hired Kaplan to replace my driveway and brick paving. From start to finish, I couldn't be happier with the communication, professionalism and the finished product. I have already recommended Kaplan to all of my neighbors. Mark provided a detailed estimate and listened to my ideas and provided guidance and…

Asphalt paving & repairAsphalt resurfacingBrick paver installation+ Responsiveness+ Punctuality+ Professionalism
Sawvell4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

From start to finish Kaplan and crew did a fantastic job on the driveway replacement. Highly recommend. Dave and Cari Owners of Sawvell Tree Service

Asphalt paving & repair+ Responsiveness+ Professionalism
Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Worked with John Kolkman, Jason, Joe, Megan and Scott Greenberg. Great group. Terrific price. Very happy with their work!

Asphalt paving & repairAsphalt resurfacingBumper block & post installation+ Responsiveness+ Punctuality+ Quality
J15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Joe Revelle, from Kaplan came out and gave me an estimate which was very reasonable. The process went very smoothly and as expected. Kaplan is to seal coat application on my driveway, about May24th 2023.

Asphalt paving & repair
Donna11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

This company is the bomb! Top notch crews and customer service. You need any of their services, choose Kaplan!

Asphalt paving & repair+ Responsiveness+ Quality+ Professionalism
Mary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I was in need of a new driveway. Contacted 3 firms. One took a week to get back, after calling and emailing them, they did apologize. Another firm took 10 minutes and said the girls will get back to me Highest estimate of the lower quality). Kaplan set a time & date. Billy (sale rep.) showed up on time, he took the…

Asphalt paving & repair+ Responsiveness+ Quality+ Professionalism
Andy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Robert Kearns was my representative for the project and was very professional, on time and explained everything thoroughly. The team arrived as scheduled, handled the removal or the old driveway and installation of the new one flawlessly. I can't think of anything they could have done better. I'm also VERY glad I…

Asphalt paving & repairConcrete driveway buildingGeneral paving+ Responsiveness+ Punctuality+ Quality
Adam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

From start to finish the crew at Kaplan paving was awesome to deal with, out of all the companies we received estimates from they were the ONLY one to answer all the how and why questions and gave a FULL break down of all the work being done, not just 5 lines and a price which is what we got from other companies.…

Asphalt paving & repairPaving-related drainage+ Responsiveness+ Punctuality+ Quality
MontyLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

BEST SUMMED UP IN MY THANK YOU LETTER TO KAPLAN: "I can not thank you all enough everyone from the start of this to the end was a pleasure to deal with! Your teams for removal and install both went above and beyond what I had expected they were just fantastic to watch work. Every aspect of doing this you folks…

Asphalt paving & repairHaulingPaving job site preparation+ Responsiveness+ Punctuality+ Quality
Maureen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They replaced my driveway which due to time and poor gutter drainage had a 3 in. gap between the garage floor and the driveway . The salesman, Robert Kearns, knows his stuff did an excellent job in explaining what would be done and why and the price was very good. Beckie and Kelly in the office helped with…

Asphalt paving & repair+ Quality+ Value
paddy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Tammy was just outstanding! Gave great advice and was very professional! Highly recommend them!

Asphalt paving & repair+ Responsiveness+ Quality+ Professionalism
Shannon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I worked with Jen Bell from Kaplan paving. She has amazing customer experience skills. My driveway is on a steep hill and has drainage issues. She made sure my driveway was properly assessed to address the drainage issues. She was very patient in addressing a few change orders we requested and made the updates…

Asphalt paving & repairPaving-related drainageExcavation & grading+ Responsiveness+ Punctuality+ Quality
Doug14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kaplan did a great job redoing my asphalt driveway and repairing/sealing my pavers for the sidewalks and back patio. Robert (the salesperson) was timely and helpful in providing the quote for my driveway and then noticed some issues with my pavers (I had no idea that those issues could be fixed, so that was a huge…

Asphalt paving & repairSealcoating+ Responsiveness+ Punctuality+ Quality
Maria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Robert helped me to finish this job. I got all the details correct and the work was done on time! Excellent job done! I am moving to the second job with them!

Asphalt paving & repair+ Quality+ Professionalism
alan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Had a 25 year old asphalt driveway that I wanted to replace and expand. Had saw my neighbors replacing theirs and after a few years the poor quality was evident. My goal was to do it once and not worry about having to do it again. Working with Billy and Jason to price it out and get what I wanted was a great and…

Asphalt paving & repairConcrete workPaving job site preparation+ Quality+ Professionalism
Troy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Was very happy with the over all process! Driveway turned out great! Thank you for the great customer service!

Asphalt paving & repair+ Responsiveness+ Quality+ Professionalism
Nancy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This is my first experience with Kaplan Paving. My personal contact is Jennifer Bell and I highly recommend her! She is most knowledgeable, personable and professional. Jennifer also is most helpful and patient. She is very accomplished in her field and has been a pleasure to work with. I have referred friends and…

Asphalt paving & repair+ Responsiveness+ Punctuality+ Quality
gino3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jennifer is the best at her job, she listened to my needs not tell me what i need. She worked around my schedule and was very informative every step of the way. A+++ in my book, i have done two driveways with them now and will continue to work with Kaplan and Jennifer for all of my asphalt needs.

Asphalt paving & repair+ Professionalism
Gary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

From the beginning to the end of the driveway, removal of the old asphalt, regrading to proper elevation, to the new asphalt, all done professionally at a price $1,000. less the a competitive bid. This was truly a turn- key operation with Kaplan handling all the city's permits and requirements.

Asphalt paving & repair+ Responsiveness+ Quality+ Professionalism
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kaplan was as advertised. The quote was accurate. The service was fast and the folks who arrived for instal were courteous and professional. No issues here! Robert was easy to work with I would recommend them (and have) to anyone looking for a solid company with a lot of experience to put in a driveway.

Asphalt paving & repair+ Quality+ Professionalism
Jason9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Selected Kaplan Paving to expand and repave our asphalt driveway as well as replace two concrete stoops. Robert (salesperson) was very informative during our initial consult. He took the time to explain the project details and pricing as well as the entire process from permitting to site preparation and ongoing…

Asphalt paving & repairConcrete workExcavation & grading+ Quality+ Professionalism+ Value
travis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Sales person, Robert Kearns, did a good job explaining the process, pricing, and options. Removal of old driveway showed we needed to have all new base and grading done which doubled the quote. Some what expected, but not to that extent. I do not blame sales person as they would have no way of knowing until the…

Asphalt paving & repairExcavation & grading+ Responsiveness+ Punctuality+ Quality
Kirsten7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kaplan paving designed and installed our back patio and driveway. They are extremely professional, friendly and reliable. Joe Revelle is a wonderful resource for the stonework. His knowledge and expertise was definitely needed during the process. If you are designing something new, Kaplan has all of the…

Asphalt paving & repairPaving-related drainageExcavation & grading+ Responsiveness+ Punctuality+ Quality
Scott9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

From the estimate Forrest Thrawl gave us, working with everyone at Kaplan Paving to plan our new driveway, the actual excavation and base prep to the final laying of the asphalt we had a great, professional experience. Once the project began the work was done as we requested and everyone worked together to leave our…

Asphalt paving & repairExcavation & gradingHauling+ Quality+ Professionalism+ Value
Joylyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We needed our driveway replaced as did our neighbors. Joe came out to quote or project. He graciously answered all of our extensive question and gave us recommendations that went along with a great quote. The whole thing was a smooth process. We talked to other paving companies and Joe really sold us on Kaplan.…

Asphalt paving & repair+ Responsiveness+ Punctuality+ Quality
Travis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Two day removal / install process. Totally hands-off process from Kaplan. They handle the permit and approval process. Smooth and quick and the installers are hard working and courteous. Thank you Billy and Beckie for great customer service and support!

Asphalt paving & repairExcavation & grading+ Responsiveness+ Quality+ Professionalism
Peter7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

In 2019 Kaplan Paving fixed a 7 foot section of our driveway that was sinking, their work was 5 star quality work. We reached out again for an estimate to have our entire driveway replaced. Forrest Thrawl met with us and provided a detailed estimate. Forrest was extremely professional and explained our options…

Asphalt paving & repair+ Quality+ Professionalism
J4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent company…shop no further. Called for quote - appointment scheduled and on-site visit within 2-days. Jill was awesome…provided guidance on getting permit and sent quote within hours. Job was scheduled and timeframe met as stated - earlier actually; looks awesome. Very satisfied.

Asphalt paving & repairExcavation & gradingPaving job site preparation+ Responsiveness+ Punctuality+ Quality
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Our salesmen, Robert Kearns was very professional and knowledgeable. He answered all of our questions and followed up to make sure we were satisfied. The crew were also professional and cleaned up. Our driveway looks great and we look forward to the seal coating to complete our project. The inside staff was also…

Asphalt paving & repairExcavation & grading+ Responsiveness+ Punctuality+ Quality
MichaelLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

This business is unresponsive to phone calls and does not fulfill their appointments. I should've known better than trying to get my driveway seal coated by Kaplan a couple weeks ago. I had numerous difficulties with them a few years ago when I got a driveway extended with additional asphalt and sealcoating. They…

Asphalt paving & repairSealcoating− Responsiveness
Anna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kaplan Paving created a terrific paved driveway for us. A special shout out to Billy & Becky for all their help in setting up the arrangements/scheduling. Billy came out to the house and gave us all the information we needed; Becky handled the permit/survey requirements and worked with me on the scheduling. The…

Asphalt paving & repairPaving job site preparation+ Responsiveness+ Punctuality+ Quality
Ryan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My new driveway looks terrific! Billy (my sales rep) was extremely professional and polite during his initial visit, and extremely knowledgeable and helpful during my decision-making process – even answering my questions over the weekend! Even post-project, Billy was quick to respond to my questions and to assist…

Asphalt paving & repairPaving-related drainageExcavation & grading+ Responsiveness+ Professionalism
LeslieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kaplan Paving did a fabulous job installing our new asphalt driveway! All their recommendations proved to be correct in achieving our new improved driveway. They are professional, thorough, quality is paramount,honest, and provided the best possible product for our home. Lee Greenberg was our contact. He was…

Asphalt paving & repair+ Responsiveness+ Punctuality+ Quality
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Trisha coordinated the entire project and was the best! Great communication and always timely returning calls. Cannot say enough about her hard work and assistance.

Asphalt paving & repairPaving-related drainageExcavation & grading
Anne7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am in the planning process for a new driveway. billy has answered my 500 questions and has been vey helpful. We will start the new drive in April. Cant wait. No more shared driveway!

Asphalt paving & repairExcavation & grading+ Responsiveness+ Professionalism

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 59%Overpriced 2%Not sure 3%

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