Experts Reviews · Company report
Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%54+13.1Value 14%100+14.1Replies to reviews 7%30+2.1Craft & service penalty81−1.9Momentum penalty98−0.2Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE

Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers

Lindenhurst, IL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 24 paver contractors · 4.7★ from 1,059 Google reviews

Report card

Percentile vs other paver contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 72% of paver contractors.B
72
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 54% of paver contractors.C
54
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 81% of paver contractors.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 100% of paver contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 98% of paver contractors.A
98
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 30% of paver contractors.D
30

Reviews for your job

Customers hired Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers for 8 kinds of job.

Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers for excavation & grading

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Excavation & grading”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 6

All 20 Google reviews tagged “Excavation & grading”

Kim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

If you know Ingleside, then you know parking is very limited. We bought our home in 2016 and I’ve been wanting to rebuild/expand the driveway ever since. Today my dream driveway came to be!! Now, I don’t speak construction and we hit a few patches communicating about my vision for the driveway, and even when I…

Asphalt paving & repairDriveway replacementExcavation & grading+ Responsiveness+ Punctuality+ Quality
Michael7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The Kaplan crews were all very professionals and did great quality work.

Asphalt paving & repairDriveway replacementExcavation & grading+ Responsiveness+ Punctuality+ Quality
Jim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kaplan paving replaced my driveway. They are very informative, have great communication, and were always on time. The crews were hardworking and very efficient. The office always kept me informed on arrival times- which they arrived early each day. I love my new driveway- would highly recommend Kaplan Paving for any paving needs.

Driveway replacementExcavation & grading+ Responsiveness+ Punctuality+ Quality
Walter1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

i am having Kaplan paving replace my asphalt driveway. It has been a enjoyable experience working with Beckie and Billy. They are very professional and explained everything thoroughly. I had some special issues with scheduling, and they were happy to accommodate my needs. I will use them again for any future projects.

Driveway replacementExcavation & grading
Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Worked with John Kolkman, Jason, Joe, Megan and Scott Greenberg. Great group. Terrific price. Very happy with their work!

Asphalt paving & repairAsphalt resurfacingBumper block & post installation+ Responsiveness+ Punctuality+ Quality
Todd11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Joe Revelle has been knowledgeable and accessible during our large residential driveway replacement project. With Joe’s patient guidance, we developed a plan that is esthetic and within budget. Thank you, Joe and Kaplan Paving, for taking a personal interest in seeing that our project exceeds our high expectations!

Brick paver installationDriveway installationDriveway replacement+ Responsiveness+ Punctuality+ Quality
Mike8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★

Terrible

Paving-related drainageExcavation & grading− Responsiveness− Professionalism
Shannon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I worked with Jen Bell from Kaplan paving. She has amazing customer experience skills. My driveway is on a steep hill and has drainage issues. She made sure my driveway was properly assessed to address the drainage issues. She was very patient in addressing a few change orders we requested and made the updates…

Asphalt paving & repairPaving-related drainageExcavation & grading+ Responsiveness+ Punctuality+ Quality
Jason9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Selected Kaplan Paving to expand and repave our asphalt driveway as well as replace two concrete stoops. Robert (salesperson) was very informative during our initial consult. He took the time to explain the project details and pricing as well as the entire process from permitting to site preparation and ongoing…

Asphalt paving & repairConcrete workExcavation & grading+ Quality+ Professionalism+ Value
travis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Sales person, Robert Kearns, did a good job explaining the process, pricing, and options. Removal of old driveway showed we needed to have all new base and grading done which doubled the quote. Some what expected, but not to that extent. I do not blame sales person as they would have no way of knowing until the…

Asphalt paving & repairExcavation & grading+ Responsiveness+ Punctuality+ Quality
Kirsten7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kaplan paving designed and installed our back patio and driveway. They are extremely professional, friendly and reliable. Joe Revelle is a wonderful resource for the stonework. His knowledge and expertise was definitely needed during the process. If you are designing something new, Kaplan has all of the…

Asphalt paving & repairPaving-related drainageExcavation & grading+ Responsiveness+ Punctuality+ Quality
Scott9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

From the estimate Forrest Thrawl gave us, working with everyone at Kaplan Paving to plan our new driveway, the actual excavation and base prep to the final laying of the asphalt we had a great, professional experience. Once the project began the work was done as we requested and everyone worked together to leave our…

Asphalt paving & repairExcavation & gradingHauling+ Quality+ Professionalism+ Value
Travis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Two day removal / install process. Totally hands-off process from Kaplan. They handle the permit and approval process. Smooth and quick and the installers are hard working and courteous. Thank you Billy and Beckie for great customer service and support!

Asphalt paving & repairExcavation & grading+ Responsiveness+ Quality+ Professionalism
J4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent company…shop no further. Called for quote - appointment scheduled and on-site visit within 2-days. Jill was awesome…provided guidance on getting permit and sent quote within hours. Job was scheduled and timeframe met as stated - earlier actually; looks awesome. Very satisfied.

Asphalt paving & repairExcavation & gradingPaving job site preparation+ Responsiveness+ Punctuality+ Quality
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Our salesmen, Robert Kearns was very professional and knowledgeable. He answered all of our questions and followed up to make sure we were satisfied. The crew were also professional and cleaned up. Our driveway looks great and we look forward to the seal coating to complete our project. The inside staff was also…

Asphalt paving & repairExcavation & grading+ Responsiveness+ Punctuality+ Quality
Ryan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My new driveway looks terrific! Billy (my sales rep) was extremely professional and polite during his initial visit, and extremely knowledgeable and helpful during my decision-making process – even answering my questions over the weekend! Even post-project, Billy was quick to respond to my questions and to assist…

Asphalt paving & repairPaving-related drainageExcavation & grading+ Responsiveness+ Professionalism
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Trisha coordinated the entire project and was the best! Great communication and always timely returning calls. Cannot say enough about her hard work and assistance.

Asphalt paving & repairPaving-related drainageExcavation & grading
Anne7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am in the planning process for a new driveway. billy has answered my 500 questions and has been vey helpful. We will start the new drive in April. Cant wait. No more shared driveway!

Asphalt paving & repairExcavation & grading+ Responsiveness+ Professionalism
Phil3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jen from Kaplan Paving was patient with us as we reworked the plans many times to determine the finished product. She was very flexible and understanding. Jen and the whole team at Kaplan were great!! The additional to our driveway has received many compliments & has given us the much needed parking!!

Asphalt paving & repairPaving-related drainageExcavation & grading+ Responsiveness+ Punctuality+ Quality
Kyle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Asphalt paving & repairExcavation & gradingHauling+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 59%Overpriced 2%Not sure 3%

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