Analyzing 8,661,2998.7M ReviewsFor 24,73324.7K Experts

Experts Reviews · Company report
Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%54+13.1Value 14%100+14.1Replies to reviews 7%30+2.1Craft & service penalty81−1.9Momentum penalty98−0.2Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE

Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers

Lindenhurst, IL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 24 paver contractors · 4.7★ from 1,059 Google reviews

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Report card

Percentile vs other paver contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 72% of paver contractors.B
72
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 54% of paver contractors.C
54
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 81% of paver contractors.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 100% of paver contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 98% of paver contractors.A
98
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers is better than 30% of paver contractors.D
30

Reviews for your job

Customers hired Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers for 8 kinds of job.

Kaplan Paving Company - Commercial & Residential Asphalt Driveway Pavers for paving-related drainage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.50
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Paving-related drainage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 6

All 8 Google reviews tagged “Paving-related drainage”

Matt4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great experience working with Robert Kearns and the folks at Kaplan. They were responsive, well priced and done quick. Would use again!

Paving-related drainageGeneral paving+ Responsiveness+ Quality+ Professionalism
Mike8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★

Terrible

Paving-related drainageExcavation & grading− Responsiveness− Professionalism
Adam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

From start to finish the crew at Kaplan paving was awesome to deal with, out of all the companies we received estimates from they were the ONLY one to answer all the how and why questions and gave a FULL break down of all the work being done, not just 5 lines and a price which is what we got from other companies.…

Asphalt paving & repairPaving-related drainage+ Responsiveness+ Punctuality+ Quality
Shannon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I worked with Jen Bell from Kaplan paving. She has amazing customer experience skills. My driveway is on a steep hill and has drainage issues. She made sure my driveway was properly assessed to address the drainage issues. She was very patient in addressing a few change orders we requested and made the updates…

Asphalt paving & repairPaving-related drainageExcavation & grading+ Responsiveness+ Punctuality+ Quality
Kirsten7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kaplan paving designed and installed our back patio and driveway. They are extremely professional, friendly and reliable. Joe Revelle is a wonderful resource for the stonework. His knowledge and expertise was definitely needed during the process. If you are designing something new, Kaplan has all of the…

Asphalt paving & repairPaving-related drainageExcavation & grading+ Responsiveness+ Punctuality+ Quality
Ryan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My new driveway looks terrific! Billy (my sales rep) was extremely professional and polite during his initial visit, and extremely knowledgeable and helpful during my decision-making process – even answering my questions over the weekend! Even post-project, Billy was quick to respond to my questions and to assist…

Asphalt paving & repairPaving-related drainageExcavation & grading+ Responsiveness+ Professionalism
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Trisha coordinated the entire project and was the best! Great communication and always timely returning calls. Cannot say enough about her hard work and assistance.

Asphalt paving & repairPaving-related drainageExcavation & grading
Phil3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jen from Kaplan Paving was patient with us as we reworked the plans many times to determine the finished product. She was very flexible and understanding. Jen and the whole team at Kaplan were great!! The additional to our driveway has received many compliments & has given us the much needed parking!!

Asphalt paving & repairPaving-related drainageExcavation & grading+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 59%Overpriced 2%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Driveway replacement130—
Driveway installation110—
Asphalt resurfacing64—
Asphalt paving & repair57—
Excavation & grading20—
Sealcoating14—
Paving job site preparation14—
Parking lot striping11—

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