House cleaning service · Los Angeles, CA · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 124 house cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 96%
5.0★★★★★78 Google reviews · 8 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
8%reviews answered by the owner
$214typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate the Los Angeles cleaning service five stars based on seventy-eight reviews, noting that the owner replies to eight percent of feedback. Customers frequently cite punctuality, clear communication, and thorough deep cleaning for move-ins and move-outs. Recurring themes include friendly staff, flexible scheduling, and reasonable pricing, with no common criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 78 reviews (100% five-star).
Reviews on this page: 78 Google reviews (73 with written comments).
Owner responses: the business replied to 8% of reviews.
Most recent review: October 12, 2026.
Service: House Cleaning Service serving Los Angeles, California.
Data from Google, last updated October 26, 2026.
Score profile vs other house cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Karina's cleaningHouse Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Karina's cleaning: 100/100 on this factor. Category median: 92.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Karina's cleaning: 98/100 on this factor. Category median: 90.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Karina's cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Karina's cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 86.–
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Bar = this company · dark tick = category median.
Star ratings
78 Google reviews we collected
5.0of 5
5 stars78100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 73 written reviews
98%praise
Praise18598%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1647%
Reasonable1853%
Overpriced00%
Not sure00%
$214-13% vs typical house cleaning services
Middle half of what 23 customers paid ($183–$247) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4021%
Would recommend4021%
Staff & attitude3720%
Speed & response3116%
Honesty & trust1810%
Communication179%
Price & value53%
What customers talk about
We read 73 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly, thorough, communicative - they are the absolute best.”
“If you’re looking for a great team of cleaners, I highly recommend Karina’s company!”
“Cannot recommend them more :)”
“Karina’s team is always punctual, professional, do a great job!”
“Karina is so responsive, and she's also a lovely person.”
“I consider Karina and her team an extension of my family and trust them beyond the act of simply "cleaning".”
“They communicated their availability, they let me know when they were on the way and assessed the home before arriving.”
“They were on time, prompt, thorough, efficient and affordable.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Karina's cleaning for 4 kinds of job. Pick one to see what they paid and said.
Brian5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Karina and her crew were great. They communicated their availability, they let me know when they were on the way and assessed the home before arriving. They were friendly and thorough. Our place is sparkling. Definitely my new go-to cleaning service. 10/10 recommend if you are in Highland Park and surrounding neighborhoods.
Paid $200–250Great priceStandard cleaning
Kimberly3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Karina and her team
Did a great job with my deep move-in clean! They were thorough and super communicative. I would hire them again in a minute.
Andria1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I love Karina’s team and am so grateful for the care they put into helping take care of my space. Friendly, thorough, communicative - they are the absolute best.
Paid $150–200Reasonable priceStandard cleaning
DaphneLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Karina and her team are amazing! Karina is so responsive, and she's also a lovely person.
Her team did a deep clean for our townhome and left the house smelling so nice. They were extremely detailed, and even were able to dust our vents and our 20ft ceilings.
Highly recommend! You can't go wrong with Karina and her team!
JoLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Karina and her team did amazing cleaning my house before my move out. They were on time, prompt, thorough, efficient and affordable. Thanks so much!
kevin8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We called in for a move in clean and i was in a rush and they were able to get me in the next day. Place was very clean by the end of it. They were very thorough. I requested them to turn off the ac when they were leaving and they did. Would recommend them!
Karina and her crew were great. They communicated their availability, they let me know when they were on the way and assessed the home before arriving. They were friendly and thorough. Our place is sparkling. Definitely my new go-to cleaning service. 10/10 recommend if you are in Highland Park and surrounding neighborhoods.
Price assessment: Great price
Price: $200–250
Services: Standard cleaning
Kimberly Robertson3 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
I love Karina’s team and am so grateful for the care they put into helping take care of my space. Friendly, thorough, communicative - they are the absolute best.
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning
Kimberly Tran1 reviewiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
I interviewed several cleaners and decided to go with Karina’s, boy am I glad I did. She came to check out our condo and I went over all we wanted cleaned on a deep clean and was quoted a price. Scheduled the work to be done and checked it after and WOW what a job that was done!!! Spotless is an understatement. Bathrooms were so clean toilets looked like new!! Would I recommend? Absolutely! And will be keeping her info for future cleanings
Daphne TanLocal Guide · 12 reviewsiTotal number of Google reviews Daphne has written across all businesses on Google Maps, not just this one.
Karina and her team are amazing! Karina is so responsive, and she's also a lovely person.
Her team did a deep clean for our townhome and left the house smelling so nice. They were extremely detailed, and even were able to dust our vents and our 20ft ceilings.
Highly recommend! You can't go wrong with Karina and her team!
Price assessment: Reasonable price
Price: $300–350
Services: Standard cleaning, General housekeeping, Deep clean
Jo BabbLocal Guide · 15 reviewsiTotal number of Google reviews Jo has written across all businesses on Google Maps, not just this one.
Karina and her team did amazing cleaning my house before my move out. They were on time, prompt, thorough, efficient and affordable. Thanks so much!
Price assessment: Great price
Price: $200–250
Services: Moving-related cleaning, Deep clean
Astra Elane (The Gods Themselves)Local Guide · 174 reviewsiTotal number of Google reviews Astra has written across all businesses on Google Maps, not just this one.
We called in for a move in clean and i was in a rush and they were able to get me in the next day. Place was very clean by the end of it. They were very thorough. I requested them to turn off the ac when they were leaving and they did. Would recommend them!
