Roofing contractor · Newberry, FL · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%90+21.8Value 14%92+13Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 26 ice removal servicesiPosition by Experts Score among all companies we track in this category. · better than 68%
4.9★★★★★109 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$11ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate KayCo Roofing 4.9 out of 5 based on 109 reviews, with the owner responding to all feedback. Customers frequently cite prompt communication, professional conduct, and fair pricing for services including roof replacements and leak repairs. Positive feedback highlights efficient project completion and helpful staff interactions. However, low-star reviews mention missed timeframes, on-site debris left behind, and unprofessional behavior during estimates.
Google rating: 4.9 out of 5 from 109 reviews (96% five-star).
Reviews on this page: 109 Google reviews (96 with written comments, 12 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: February 6, 2026.
Service: Ice Removal Service serving Newberry, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other ice removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
KayCo RoofingIce Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.KayCo Roofing: 95/100 on this factor. Category median: 92.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.KayCo Roofing: 90/100 on this factor. Category median: 88.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.KayCo Roofing: 99/100 on this factor. Category median: 94.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.KayCo Roofing: 92/100 on this factor. Category median: 100.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.KayCo Roofing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.KayCo Roofing: 100/100 on this factor. Category median: 79.A
100
Bar = this company · dark tick = category median.
Star ratings
109 Google reviews we collected
4.9of 5
5 stars10596%
4 stars11%
3 stars00%
2 stars11%
1 star22%
Praise vs complaints
Phrases our text analysis found in 96 written reviews
98%praise
Praise23598%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price222%
Reasonable778%
Overpriced00%
Not sure00%
$11k-24% vs typical ice removal services
Middle half of what 6 customers paid ($9.0k–$12k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6025%
Quality & results4418%
Speed & response3916%
Would recommend3916%
Price & value2310%
Honesty & trust188%
Communication177%
What customers talk about
We read 96 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were professional from start to finish and the work was fabulous!”
“An overall great job by Steve, the repair crew and the pleasant office staff.”
“Worst roofing company in the country.”
“Same day response to check water leak issue and repaired in reasonable time frame.”
“I would recommend them to anyone needed repairs or a new roof.”
“They were very reasonably priced, and their work is superb.”
“…lier) and seemed from the outset to be a principled company we could trust.…”
“He is very knowledgeable about their product and explained everything about the materials they use as well as their warranties.”
People customers mention
Steve8 reviews
Gainesville7 reviews
Stanley6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired KayCo Roofing for 5 kinds of job. Pick one to see what they paid and said.
Gary4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Same day response to check water leak issue and repaired in reasonable time frame. No leak issues since repairs
Paid $1–2,000Reasonable priceRoof repair
RobertLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
5year old roof damaged by hailstorm earlier this year.Asked for them to come out and inspect.Second time I’ve used them.Steve Stanley came out and inspected gave me his opinion which was replace the room due to impact damages across the entire roof.So I called the insurance company we have to come out inspect .They…
ElderLocal Guide · 80 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Josh and his entire team were such a blessing to us! They were professional from start to finish and the work was fabulous! A pleasure to work with.
Paid $10,000–12,000Reasonable priceRoof repair for storm & wind damage
Claudia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Nobody wants to think about the hassle of having to replace a roof, but Steve made it a simple process! He is very knowledgeable about their product and explained everything about the materials they use as well as their warranties. Very please to have it all done within 3 weeks of the initial call to their office!…
Steven3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
It was a pleasure working with KayCo Roofing! They were very reasonably priced, and their work is superb.
Paid $10,000–12,000Reasonable priceRoof repair for storm & wind damage
Same day response to check water leak issue and repaired in reasonable time frame. No leak issues since repairs
Price assessment: Reasonable price
Price: $1–2,000
Services: Roof repair
Response from the owner · 8 months ago
Thank you for the review! We’re glad we could respond quickly, take care of the repair, and resolve the leak. Providing prompt, reliable service is very important to our team, and we appreciate your trust in KayCo Roofing.
Evan5 reviewsiTotal number of Google reviews Evan has written across all businesses on Google Maps, not just this one.
amazing job done. fast and complete. The team was very professional. could not have been better. Definitely recommend
Response from the owner · 10 months ago
Thank you so much for the great feedback! We’re thrilled to hear that you had such a positive experience with our team. Professionalism, speed, and quality work are what we aim for on every project, and it means a lot to know we delivered for you. We truly appreciate the recommendation and are grateful for the opportunity to earn your trust. If you ever need anything in the future, we’re here to help!
Robert FleckLocal Guide · 15 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
5year old roof damaged by hailstorm earlier this year.Asked for them to come out and inspect.Second time I’ve used them.Steve Stanley came out and inspected gave me his opinion which was replace the room due to impact damages across the entire roof.So I called the insurance company we have to come out inspect .They said it was a repair job not a roof replacement.I then called a public adjuster to come out and inspect he also said the entire roof needs to be replaced.Insurance company was fighting it so they had a independent adjuster come out to inspect .He recommended full roof replacement moral to the story is let the experts decide and guide you to the right decision .Thank you Kayco for the second time.Roof looks amazing
Price assessment: Great price
Price: $10,000–12,000
Services: Roof inspection, Roof installation
Response from the owner · a year ago
“Thank you for sharing your story! We know how frustrating storm damage and insurance back-and-forth can be, and we’re so glad Steve and our team could guide you through the process. Having experts on your side makes all the difference, and we’re honored you trusted Kayco Roofing for the second time. Your new roof looks amazing, and we’re grateful to have been part of getting it done right!”
Elder Erick BakerLocal Guide · 80 reviewsiTotal number of Google reviews Elder has written across all businesses on Google Maps, not just this one.
Josh and his entire team were such a blessing to us! They were professional from start to finish and the work was fabulous! A pleasure to work with.
Price assessment: Reasonable price
Price: $10,000–12,000
Services: Roof repair for storm & wind damage
Response from the owner · a year ago
“Thank you so much for your kind words! We’re grateful you had such a positive experience with Josh and the team. Professionalism and quality are what we strive for every day, and it means a lot to know the process felt like a blessing from start to finish. We truly appreciate you choosing Kayco Roofing!”
Claudia Cardinal2 reviewsiTotal number of Google reviews Claudia has written across all businesses on Google Maps, not just this one.
Nobody wants to think about the hassle of having to replace a roof, but Steve made it a simple process! He is very knowledgeable about their product and explained everything about the materials they use as well as their warranties. Very please to have it all done within 3 weeks of the initial call to their office! Now I don't have to worry about it for another 20 years! Thanks Steve!
Price assessment: Reasonable price
Price: $8,000–10,000
Services: Roof installation
Response from the owner · a year ago
“Thank you for the kind words! We’re so glad Steve could make the process simple and stress-free for you. Sharing his knowledge about our products and warranties is something we take pride in, and it’s great to hear that came through. We’re thrilled you’ll have peace of mind for the next 20 years that’s what it’s all about. Thank you for trusting Kayco Roofing!”
erin carter1 reviewiTotal number of Google reviews erin has written across all businesses on Google Maps, not just this one.
A company that still practices customer service! An overall great job by Steve, the repair crew and the pleasant office staff.
We had a small leak around the solar tube that was repaired once by another company and started leaking again. They were to send their roofers but never sent, called or replied . Kayco came out, completed the estimate and repairs within a 3 week time frame. Still waiting on the Solar Guys to return my call! Thank you to Kayco for also cleaning up and being respectful to the landscaping around my home.
Response from the owner · a year ago
Thank you for sharing your experience! We’re so glad Steve, our repair crew, and our office team were able to provide the service and follow-through you deserved. At Kayco Roofing, we take pride in doing what we say we’ll do from timely estimates to quality repairs and cleanup.
We’re happy we could resolve your leak and leave your property just as we found it, with respect for your home and landscaping. Your kind words about our customer service mean a lot thank you for trusting Kayco to get the job done right!
Bren StricklandLocal Guide · 126 reviewsiTotal number of Google reviews Bren has written across all businesses on Google Maps, not just this one.
Our home was in need of a new roof, and after getting several estimates we chose Kayco . From the start, Steve Stanley made the process easy and his follow up was impeccable. He answered ever question, explained everything clearly, and made us feel confident in our choice. Now that the roof is complete, we know 100% we made the right decision.
The crew’s attention to detail was outstanding. They worked carefully to do everything right, including adding 2 skylights. They were incredibly polite, kept the worksite clean, and communicated with us throughout the project. Steve visited during the job and came back afterward to make sure everything looked great and that we were happy.
We are beyond pleased with our beautiful new roof and could not recommend Kayco enough. Thank you for making what could have been a stressful project such a smooth, positive experience!
Response from the owner · a year ago
Thank you so much for this wonderful review! We’re thrilled to hear Steve and our crew made the entire process smooth, clear, and stress-free for you. Adding skylights and ensuring every detail was handled with care is exactly the type of workmanship and service we strive to provide on every project.
Your kind words about our professionalism, communication, and attention to detail mean the world to our team. We’re so glad you love your new roof, and we’re grateful you chose Kayco Roofing to protect your home. Thank you again for the trust and the recommendation we’re proud to have earned it!
Barbara Trainor7 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Our aging roof sustained hail damage on April 11, 2025 in Gainesville, Fl. A neighbor had recently used Kayco to replace his damaged roof; he raved about the company. We called Kayco, had several conversations with their representative Steve Stanley, and were as impressed as our neighbor had been with both the company and with Steve. He was friendly, very knowledgeable, well-spoken, and experienced. Kayco is highly rated with the Better Business Bureau and with Owens-Corning (a major shingle supplier) and seemed from the outset to be a principled company we could trust. Their plan for our roof involved new technology for better roof ventilation, longer warranties on their product, and prudent attention to following required codes. We chose Kayco over others on this basis. The roofers themselves were amazing. They arrived on August 11th at 6:15 a.m. (we told them we were early risers) and left about 8:15 p.m. They stopped for a lunch break and rest and then went back to work with the same industry and attention to detail with which they had begun the day. They were respectful of our property. None of our extensive landscaping was trampled or abused. They returned the next morning about 7:30 to finish up some minor items and to more thoroughly clean up the working area. They left about 10 a.m. and an hour later the dumpster (which had been delivered on Sunday night) was taken away and we were able to return our cars to our driveway. Steve came to check on the work both days and made drone footage of our newly repaired roof. Kayco lived up to its high standards and our high expectations.
Price assessment: Reasonable price
Price: $12,000–14,000
Services: Roof repair for storm & wind damage
Response from the owner · a year ago
Thank you for taking the time to share such a detailed review of your experience with Kayco Roofing! We’re thrilled to hear that Steve and our crew delivered the professionalism, care, and quality you expected from the first conversation through the final cleanup.
We take great pride in combining advanced roofing technology, strong warranties, and code compliance with the personal touch of keeping properties safe and respected during installation. Hearing that your landscaping was protected and your project ran smoothly means we’re living up to the high standards we set for every customer.
We truly appreciate your trust in choosing Kayco over other options, and we’re grateful to be part of restoring and protecting your home. Thank you again for the recommendation and for letting us earn your confidence. 🏠✨
— The Kayco Roofing Team
L L6 reviewsiTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
I had called Kayco to get an estimate on roof repairs of a home I was considering purchasing. The seller ended up doing their own repairs but months later upon moving and having some pest control inspections I noticed some things that were off about the roof. I emailed them back they came out and took a look. Steve gave me an estimate of what a pest control company thought I needed, but upon discussion we decided some of those repairs really weren't needed. Steve was such a nice professional fella, open and honest about what work is needed and what is extra not trying to hassle me with repairs that I did not need. They were prompt, courteous, and knowledgeable. Repairs were done swiftly and the crew was amazing. I would recommend them to anyone needed repairs or a new roof.
Price assessment: Reasonable price
Services: Roof inspection, Attic venting, Service not listed
Response from the owner · a year ago
Thank you for sharing your experience! We’re so glad Steve and our team could provide you with honest guidance and help you sort through what was truly needed for your roof. At Kayco Roofing, we believe in treating every customer with respect — no pressure, just professional advice and quality workmanship.
We’re grateful for your recommendation and thrilled to hear the repairs were handled promptly and to your satisfaction. Welcome to your new home, and know we’ll always be here if you need us in the future! 🏠✨
— The Kayco Roofing Team
Steven Day3 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
