Appliance repair service · Grand Blanc, MI · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%57+4Craft & service penalty91−0.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 60 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 37%
4.8★★★★★702 Google reviews · 12 photos
93%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
90%reviews answered by the owner
$186typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Kearsley Appliance Repair 4.8 out of 5 based on 702 reviews, frequently citing punctual arrivals, efficient same-day repairs, and professional communication. Customers often note that technicians arrive within scheduled windows, carry necessary parts, and explain issues clearly. However, some low-star reviews describe instances where repairs failed to resolve the underlying problem, leading to unnecessary part replacements or billing disputes.
Google rating: 4.8 out of 5 from 702 reviews (93% five-star).
Reviews on this page: 702 Google reviews (484 with written comments, 5 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 20, 2026.
Service: Appliance Repair serving Grand Blanc, Michigan.
Data from Google, last updated October 25, 2026.
Score profile vs other appliance repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Kearsley Appliance RepairAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kearsley Appliance Repair: 87/100 on this factor. Category median: 90.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kearsley Appliance Repair: 82/100 on this factor. Category median: 87.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kearsley Appliance Repair: 91/100 on this factor. Category median: 96.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kearsley Appliance Repair: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kearsley Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kearsley Appliance Repair: 57/100 on this factor. Category median: 99.C
57
Bar = this company · dark tick = category median.
Star ratings
702 Google reviews we collected
4.8of 5
5 stars65093%
4 stars193%
3 stars71%
2 stars41%
1 star223%
Praise vs complaints
Phrases our text analysis found in 484 written reviews
98%praise
Praise89398%
Complaints192%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1830%
Reasonable4167%
Overpriced00%
Not sure23%
$186-31% vs typical appliance repair
Middle half of what 48 customers paid ($119–$247) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude27931%
Speed & response22725%
Quality & results13014%
Would recommend11312%
Price & value849%
Communication414%
Honesty & trust384%
What customers talk about
We read 484 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very efficient on time friendly and fix the problem”
“…stomer service and he told me to call a different repair company and hung up on me.…”
“Justin from KAR will come in, diagnose your problem-quickley, and do your repair quickly!”
“Excellent service, justin knew exactly how to fix the freezer!”
“Without a doubt, dealing with Kearsley is one of the worst experiences with a retailer I've had.”
“😊 Will be using again if needed, and would definitely recommend to others!”
“Would not recommend this company at all”
“Reasonable price, fast repair, happy with the service!”
“Over charge for repair and price of parts.”
“On time, professional, up front communication and even came back to check on a couple things when I had questions.”
“He had a female staff with him as well which I appreciated even though Justin appears very safe and trustworthy.”
People customers mention
Justin43 reviews
Michelle5 reviews
Randy5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Kearsley Appliance Repair for 8 kinds of job. Pick one to see what they paid and said.
Teri7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Super happy with Kearsley Appliance! From the super nice women that answered the phone, to Justin and the service they delivered. It was all great! Would definitely recommend them to other people.
MaryLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Single women! Justin from KAR will come in, diagnose your problem-quickley, and do your repair quickly! Professional, on time, and will NOT rip you off. I can not recommend these folks enough!
LynLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Quick to determine issue..replaced heating element and even vacuumed out inside before putting back together. I had already purchased the part. The price was for labor only.
Paid $150–200Reasonable priceDryer repair
bryanLocal Guide · 144 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
A++++ service, fast friendly and no drama. Justin came out and quickly diagnosed the issue and got our oven fixed and ready to go in about 10 minutes. Highly recommend.
Paid $150–200Reasonable priceOven repair
ElaineLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Justin was a perfect gentleman. this company got them right in. took care of my washer. great service. I would highly recommend
Paid $300–350Reasonable price
Katy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Extremely quick, knowledgeable and professional. Got down to business and was in and out for our repairs in under 15 minutes.
$115 service call fee and a less than most. They are always professional and helpful. Justin arrived within the 2 hour window and did his best to figure out why my freezer won’t open. It’s frozen she lol!! He tried to steam it but we need to turn it off. He also spent time fixing my ice dispenser on my other refrigerator as it always freezes up. He told me to turn the ice maker off when we leave for a couple days.
I have referred Kearsley to many. I gave an extended warranty on my washer and dryer with ABC Warehouse and they contract with Kearsley Appliance for repairs! Ty Justin!!!
Response from the owner · 4 days ago
Hello Debra,
Thank you so much for the 5 stars and wonderful review!
We are thrilled to hear Justin was able to give you such a great experience with us and greatly appreciate you referring others to us.
Look forward to working with you again in the future!
Susan Baroski7 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Justin did a great job. Explained what was wrong with my ice maker.
Price: $150–200
Response from the owner · a week ago
Hello Susan,
Thanks so much for the 5 star review!
We are thrilled to hear Justin was able make sure you had a pleasant experience with us and we look forward to working with you again in the future.
Geneen SmithLocal Guide · 37 reviewsiTotal number of Google reviews Geneen has written across all businesses on Google Maps, not just this one.
Very efficient on time friendly and fix the problem
Price assessment: Great price
Price: $50–100
Repair wait time: 0–1 hr
Response from the owner · 2 weeks ago
Hello Geneen,
Thank you so much for the 5 star review!
We are so happy you had such a pleasant experience with us and look forward to working with you again in the future.
Teri7 reviewsiTotal number of Google reviews Teri has written across all businesses on Google Maps, not just this one.
Super happy with Kearsley Appliance! From the super nice women that answered the phone, to Justin and the service they delivered. It was all great! Would definitely recommend them to other people.
Price assessment: Reasonable price
Price: $350–400
Services: Refrigerator/freezer repair
Repair wait time: 0–1 hr
Response from the owner · 3 weeks ago
Hi Teri,
Thank you so much for the 5 stars and wonderful review!
We are so glad we were able to assist you with your refrigerator repair and look forward to working with you again in the future.
Mary Hawk5 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Justine was great. He was able to fix the problem the same day. Highly recommend!
Price assessment: Reasonable price
Services: Stove, cooktop & oven repair
Response from the owner · 2 months ago
Hello Mary,
Thanks so much for the 5 star review!
We are so glad to hear Justin was able to get your appliance working again so quickly.
We look forward to working with you again in the future and greatly apricate all recommendations.
Ryan Scobey6 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Excellent service, justin knew exactly how to fix the freezer!
Services: Refrigerator/freezer repair
Response from the owner · 2 months ago
Hello Ryan,
Thank you so much for the 5 star review!
We are trilled to hear Justin was able to provide you with excellent service and get your freezer working again.
Look forward to working with you again in the furture!
Mary ArnoldLocal Guide · 15 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Single women! Justin from KAR will come in, diagnose your problem-quickley, and do your repair quickly! Professional, on time, and will NOT rip you off. I can not recommend these folks enough!
Price assessment: Reasonable price
Price: $200–250
Services: Refrigerator/freezer repair
Response from the owner · 2 months ago
Hello Mary,
Thank you so much for the 5 star review!
We are thrilled to hear Justin was able to take such good care of you and get your repair done quickly.
Look forward to working with you again in the future!
Lyn TerwilligerLocal Guide · 22 reviewsiTotal number of Google reviews Lyn has written across all businesses on Google Maps, not just this one.
Quick to determine issue..replaced heating element and even vacuumed out inside before putting back together. I had already purchased the part. The price was for labor only.
Price assessment: Reasonable price
Price: $150–200
Services: Dryer repair
Response from the owner · 2 months ago
Hello Lyn,
Thanks so much for the 5 star review!
We are so happy that we were able to get your dryer back up and running so quickly.
Can't wait to work with you again in the future!
Rachel Martin6 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Justin was prompt, diagnosed the problem with my oven quickly, and had the part with him. He was here barely 15 minutes and had my oven back in working order with very low stress on my part. Thanks!
Response from the owner · 2 months ago
Hi Rachel,
Thank you so much for the 5 star review!
We are so happy to hear Justin was able to get your oven back into working order so quickly and that we could take some stress off of your shoulders.
Look forward to working with you again in the future!
bryan weierLocal Guide · 144 reviewsiTotal number of Google reviews bryan has written across all businesses on Google Maps, not just this one.
A++++ service, fast friendly and no drama. Justin came out and quickly diagnosed the issue and got our oven fixed and ready to go in about 10 minutes. Highly recommend.
Price assessment: Reasonable price
Price: $150–200
Services: Oven repair
Response from the owner · 3 months ago
Hi Bryan,
Thank you so much for the 5 stars and fantastic review!
We are thrilled to hear Justin was able to get your oven fixed so quickly and look forward to work with you again for any appliance repair needs you may have in the future.
