Analyzing 6,622,4076.6M ReviewsFor 18,46418.5K Experts

Experts Reviews · Company report
Kearsley Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%57+4Craft & service penalty91−0.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Kearsley Appliance Repair

Grand Blanc, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 60 appliance repair · 4.8★ from 702 Google reviews

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Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kearsley Appliance Repair is better than 87% of appliance repair.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kearsley Appliance Repair is better than 82% of appliance repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kearsley Appliance Repair is better than 91% of appliance repair.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kearsley Appliance Repair is better than 100% of appliance repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kearsley Appliance Repair is better than 100% of appliance repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kearsley Appliance Repair is better than 57% of appliance repair.C
57

Reviews for your job

Customers hired Kearsley Appliance Repair for 8 kinds of job.

Kearsley Appliance Repair for stove & cooktop repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$429
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Stove & cooktop repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Stove & cooktop repair”

Snickers2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Justin was absolutely amazing. Anytime I need any help moving forward, I will request him.

Stove, cooktop & oven repairStove & cooktop repairOven repair
JaniceLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Justin was a very professional technician. He came promptly, fixed my stove. He added a longer pigtail at no extra cost. I appreciate it.

Paid $250–300Reasonable priceStove & cooktop repair
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Justin did a great job fixing our oven issues. Very thorough and efficient. Would definitely deal with Kearsley Appliance again. Thank you.

Paid $200–250Reasonable priceStove, cooktop & oven repairStove & cooktop repairOven repair
CarrieLocal Guide · 267 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Justin was fantastic! He quickly fixed the burner on my stove. Kearsley Appliance was very proactive in their communications. I will absolutely use them again. They were a recommendation to me from my HVAC company.

Reasonable priceStove & cooktop repair
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great getting my cook top working. On time and quick.

Stove & cooktop repair+ Responsiveness+ Punctuality+ Professionalism
Dennis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Extremely satisfied with service call. Justin able to diagnose problem and repair it quickly. Would definitely use Kearsley Appliance again. Flushing Masonic Temple Assoc. Dennis Sanborn.

Oven repairStove & cooktop repair
Max2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kearsley Appliance is the best repair service that we have ever used. We have had several other companies service our appliances but we have never had the professionalism nor quality of service provided by this company. They are knowledgeable, punctual, and customer friendly. In my opinion, they deserve a superior rating.

Refrigerator/freezer repairStove & cooktop repair+ Responsiveness+ Punctuality+ Quality
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Stove & cooktop repair+ Responsiveness+ Professionalism
Linda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Household appliance installationDryer repairRefrigerator repair+ Punctuality+ Professionalism
Francesco7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Stove & cooktop repair+ Punctuality+ Professionalism
Mintoya4 years ago★★★★★

Rating only, no written review.

Stove & cooktop repair+ Quality+ Professionalism
Pat9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Stove & cooktop repair+ Responsiveness+ Punctuality+ Quality

Price

$186-31% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 67%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Dryer repair71$183–$365
Washing machine repair69$126–$371
Refrigerator/freezer repair47$132–$440
Washer/dryer repair29$126–$335
Oven repair26$139–$427
Stove, cooktop & oven repair25$126–$427
Dishwasher repair22$114–$390
Refrigerator repair14$253–$427

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