Analyzing 6,632,2586.6M ReviewsFor 18,54118.5K Experts

Experts Reviews · Company report
Kelly Window and Door, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty90−1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Kelly Window and Door, Inc.

Clayton, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 35 dog door installation services · 4.9★ from 478 Google reviews

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Report card

Percentile vs other dog door installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kelly Window and Door, Inc. is better than 93% of dog door installation services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kelly Window and Door, Inc. is better than 91% of dog door installation services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kelly Window and Door, Inc. is better than 90% of dog door installation services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kelly Window and Door, Inc. is better than 100% of dog door installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kelly Window and Door, Inc. is better than 100% of dog door installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kelly Window and Door, Inc. is better than 69% of dog door installation services.B
69

Reviews for your job

Customers hired Kelly Window and Door, Inc. for 8 kinds of job.

Kelly Window and Door, Inc. for general door repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “General door repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 5

All 4 Google reviews tagged “General door repair”

Vincent2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Where do you find quality, affordability, and great customer service anymore? I'll tell you where. Kelly and Window and Door. We had purchased all of our house windows and doors from Kelly Window and Door. Speaking from someone who has owned three houses in my lifetime, I can tell you that quality of their…

General door installationGeneral door repairGlass installation+ Responsiveness+ Punctuality+ Quality
ChristinaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kelly and Window and Door went above and beyond to ensure that our door was installed properly. We had particular issues with a leaky door that led to needing a new one. Larry and his team were great about going through the various ways in which water may be entering the door frame and went through additional…

General door installationGeneral door repair+ Quality+ Professionalism+ Value
Bradley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This company is courteous, professional, attentive to detail, and they stand by their work. I am so pleased to have worked with them and look forward to doing so again when I can. They have stood by their work at my home for years.

General door installationGeneral door repairWindow repair+ Responsiveness+ Quality+ Professionalism
BeegeeLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Perfect project from sales and scheduling to installation and final clean up. Bill, Ryan, and Tommy are excellent and so easy to work with.

General door installationGeneral door repair+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 79%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General door installation86—
Window installation62—
General window replacement54—
Double pane window installation & replacement21—
Sliding glass door installation & replacement21—
Vinyl window installation & replacement17—
Storm door installation & replacement10—
Casement window installation & replacement8—

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