Kenl Inn has gone above and beyond for me and my two beloved dogs over the past ten years or so. They have really been wonderful: always friendly and professional and happy to accommodate on occasions when flight delays have required a last-minute change in plans. One of my pups got sick over the holidays, and they allowed me to pick him up on Christmas Day, when the kennel was officially closed for pickup. And most importantly I feel absolutely safe leaving my dog with them--it is abundantly clear that he is very excited to stay there every time I drop him off, and I trust that they will let me know immediately if anything comes up. I hate to leave my pup for travel, but when I have to it is such a relief to know Kenl Inn will take such good care of him. My thanks to all the staff there for all that they do.
KENL INN | Dog Grooming and Dog Boarding in Lincoln
KENL INN | Dog Grooming and Dog Boarding in Lincoln at a glance
Reviewers frequently praise the facility's cleanliness, friendly staff, and flexibility with last-minute boarding requests or high-energy dogs. However, recurring criticisms involve grooming errors, specifically shaving double-coated breeds when only trims were requested, and instances of pets being injured or left in soiled conditions. Some customers also noted that pricing has increased and that grooming appointments can be delayed due to overbooking.
- Google rating: 4.7 out of 5 from 549 reviews (83% five-star).
- Reviews on this page: 549 Google reviews (304 with written comments, 18 with photos).
- Owner responses: the business replied to 42% of reviews.
- Most recent review: October 25, 2026.
- Service: Pet Sitter serving Lincoln, Nebraska.
Data from Google, last updated November 2, 2026.
Score profile vs other pet boarding facilities
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
Star ratings
549 Google reviews we collected
- 5 stars45883%
- 4 stars499%
- 3 stars92%
- 2 stars92%
- 1 star244%
Praise vs complaints
Phrases our text analysis found in 304 written reviews
- Praise19389%
- Complaints2511%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price16%
- Reasonable1267%
- Overpriced528%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude9644%
- Would recommend3114%
- Quality & results2913%
- Price & value2411%
- Honesty & trust146%
- Speed & response136%
- Communication115%
What customers talk about
We read 304 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They have really been wonderful: always friendly and professional and happy to accommodate on occasions when flight delays have required a last-minute…”
“Hands down the best Dog boarding and I highly recommend it to everyone.”
“We Had a Awesome experience boarding our dog on short notice and were more than Impressed with the Service, Care and Accomidating attitude from Everyo…”
“This place has practices that are unethical at best and dangerous at worst!”
“Friendly staff, the dog is always so excited to get there and play, reasonable price for a day at "day camp" to get her zoomies out.”
“The last straw for me was a few weeks ago when i seen several frantic staff members carrying a dog to a car that had its leg ripped off!”
“…at he is very excited to stay there every time I drop him off, and I trust that they will let me know immediately if anything comes up.…”
“So not only is your pet going to be uncomfortable, this place is lying to its customers about where and how the pets are kept!”
“…re every time I drop him off, and I trust that they will let me know immediately if anything comes up.…”
“She is scared of me now whenever I try to pet her she slowly goes to the ground.”
“The staff is always happy to see us, they do a wonderful job with communication.”
“The pricing felt predatory, as the pricing wasn't explained well to us when we were dropping them off, it was rushed through by their employee as they…”
People customers mention
- Husky 3 reviews
- Dian 3 reviews
- Cough 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired KENL INN | Dog Grooming and Dog Boarding in Lincoln for 3 kinds of job. Pick one to see what they paid and said.
Recent reviews
Kenl Inn has gone above and beyond for me and my two beloved dogs over the past ten years or so. They have really been wonderful: always friendly and professional and happy to accommodate on occasions when flight delays have required a last-minute change in plans. One of my pups got sick over the holidays, and they…
Love kenl Inn. Was late to dropping my dog off at their lunch hours and still let me check him in. Very friendly staff. My dog Elvis always comes home so happy after his stay.
We have been taking our dogs here for years. We started to notice the tendency to overbook the grooming studio which creates the likelihood that our boys will sit in a crate for several hours before they ever start. The last attempt to have our dog groomed we were told by Paul “we are overbooked every day, if you…
Its been a while since we have had to board our dog, but due to a family emergency, we had no other choice. The facility is beautiful and clean. Staff is great. Pricing has increased quite a bit since the last time we boarded an animal.
Warm, caring dog people! Couldn't believe the difference! Shedding reduced significantly! Love these people!
This is my very high energy Patterdale--think Jack Russel on speed!!--on the way home after just a few hours at Kenl Inn. Normally she is dancing from one side of the car to the other, whining in excitement. I write this four hours after arriving home, and she's still worn out----Kenl Inn definitely understood the assignment! 🤣
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Dog grooming | 12 | — |
| Other pet boarding | 10 | — |
| Dog daycare | 4 | — |
Compare with
Photos
Customer reviews
4.7 ★★★★★ 549 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Fuzz E Butt loves to go to Kenn'l Inn.
- Price assessment: Reasonable price
- Services: Dog grooming
Love kenl Inn. Was late to dropping my dog off at their lunch hours and still let me check him in. Very friendly staff. My dog Elvis always comes home so happy after his stay.
- Price assessment: Reasonable price
- Services: Other pet boarding
We have been taking our dogs here for years. We started to notice the tendency to overbook the grooming studio which creates the likelihood that our boys will sit in a crate for several hours before they ever start. The last attempt to have our dog groomed we were told by Paul “we are overbooked every day, if you don’t like it, come and get your dog”. And that’s exactly what we did. I strongly believe Kennel Inn has a corner on the market and there is no other place to take your dog - I find this to be unacceptable (both in quality of service + price)
- Price assessment: Overpriced
- Services: Dog grooming
Its been a while since we have had to board our dog, but due to a family emergency, we had no other choice. The facility is beautiful and clean. Staff is great. Pricing has increased quite a bit since the last time we boarded an animal.
- Services: Other pet boarding
If you love your pet, do not take them here! This place has practices that are unethical at best and dangerous at worst! To start off, none of the people caring for the dogs has any level of training to work with animals. Its very apparent from the way they handle animals! They do not care about safety or cleanliness. I was waiting for my pet in the lobby when a woman brought her dog in that had been groomed at kenl inn and she was carrying a cup with fleas in it! I seen someone from grooming take this flea covered dog and put it in a kennel NEXT TO OTHER DOGS!! When trying to find out about boarding for summer and how large the spaces for the dogs are, I was told by an employee that if you have a smaller dog and they are busy, it will likely be put in a smaller crate for its stay. I asked if this was a lower cost due to it being a smaller space and was told no, they just would rather take as many animals as they can while its busy, and they arent really supposed to tell owners about these small crates. So not only is your pet going to be uncomfortable, this place is lying to its customers about where and how the pets are kept! The last straw for me was a few weeks ago when i seen several frantic staff members carrying a dog to a car that had its leg ripped off! I dont know how something like that would even happen!!! It was horrible to see and made me decide to turn around and leave. Overall this is NOT a good or safe place for your pet. Please do your research and reconsider going here!
- Price assessment: Overpriced
- Services: Dog daycare
Warm, caring dog people! Couldn't believe the difference! Shedding reduced significantly! Love these people!
This is my very high energy Patterdale--think Jack Russel on speed!!--on the way home after just a few hours at Kenl Inn. Normally she is dancing from one side of the car to the other, whining in excitement. I write this four hours after arriving home, and she's still worn out----Kenl Inn definitely understood the assignment! 🤣
Mary my yellow Lab gets excited as we pull in, granted Labs are excited to see anyone, that's why Labs are the bestest of all the dogs!! 😜 All seriousness, they take wonderful care of her. Thxs to the STAFF for going the distance.
- Price assessment: Reasonable price
- Services: Other pet boarding, Dog daycare
They shaved my double coated Tibetan Terrier when I had requested only a trim and NOT a shave. They claim to follow AKC standards but clearly did not.
- Services: Dog grooming
KENL INN | Dog Grooming and Dog Boarding in Lincoln on Google Maps →
Business details
- Address: 10241 Old Cheney Rd, Lincoln, NE 68526
- Phone: (402) 488-8190
- Website: kenl-inn.com
- Service area: Lincoln, NE