Water damage restoration service · Cupertino, CA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%62+33.8Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty97−0.3Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#106 of 116 mold inspectorsiPosition by Experts Score among all companies we track in this category. · better than 9%
4.5★★★★★20 Google reviews · 24 photos
65%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Kennedy Water Damage and Mold Remediation at a glance
Google reviewers rate Kennedy Water Damage and Mold Remediation 4.5 out of 5 based on 20 reviews, with the owner responding to 95% of feedback. Customers frequently praise the company for professional communication, prompt response times, and effective restoration of water-damaged properties and personal items. However, a recurring criticism in low-star reviews alleges that the business shares customer information with other companies without approval and subcontracts the actual work rather than performing it directly.
Google rating: 4.5 out of 5 from 20 reviews (65% five-star).
Reviews on this page: 20 Google reviews (20 with written comments).
Owner responses: the business replied to 95% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
This companyMold Inspectors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kennedy Water Damage and Mold Remediation: 62/100 on this factor. Category median: 94.B
62
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kennedy Water Damage and Mold Remediation: 75/100 on this factor. Category median: 93.B
75
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kennedy Water Damage and Mold Remediation: 97/100 on this factor. Category median: 98.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kennedy Water Damage and Mold Remediation: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kennedy Water Damage and Mold Remediation: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kennedy Water Damage and Mold Remediation: 92/100 on this factor. Category median: 72.A
92
Bar = this company · dark tick = category median.
Star ratings
20 Google reviews we collected
4.5of 5
5 stars1365%
4 stars630%
3 stars00%
2 stars00%
1 star15%
Praise vs complaints
Phrases our text analysis found in 20 written reviews
100%praise
Praise17100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude741%
Speed & response529%
Quality & results212%
Communication16%
Honesty & trust16%
Would recommend16%
What customers talk about
We read 20 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We used their services for our property, and they handled everything professionally.”
“After discovering a hidden leak that caused damage to our dining room walls, we immediately sought Kennedy Water Damage Restoration's help.”
“Their prompt action and quality service are commendable.”
“The staff was also polite and answered all of our questions.”
“Swift, skillful, and absolutely reliable in the face of chaos.”
“Their work was outstanding, and we highly recommend them.”
People customers mention
Restoration8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Kennedy Water Damage and Mold Remediation for 7 kinds of job. Pick one to see what they paid and said.
CCLINT1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
We used their services for our property, and they handled everything professionally. The staff was also polite and answered all of our questions. You can tell that they really care about their clients.
Great priceWater damage-related cleanup & repair
LLinlinLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★
This is a not straightforward business. They guide you to another company, whose reviews and company name is totally different. Without asking your approval, they share your info, address, house conditions with some other company, and they contact you. Watch out for this business, it seems they don't do the work…
รรัตนาวดี1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Each stroke of their effort painted a picture of resilience, expertise, and unmatched dedication.
Flood restorationMold mitigationMold inspection+ Quality+ Professionalism+ Value
ศศศินิภา1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
After discovering a hidden leak that caused damage to our dining room walls, we immediately sought Kennedy Water Damage Restoration's help. Their holistic approach and thoroughness reaffirmed our faith in professional water damage restoration services.
Flood cleanupFlood restorationFlooring+ Responsiveness+ Quality+ Value
สสิตานันท์1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★
A plumbing mishap led to significant water damage in our master bedroom. Their team's resilience and adept skills turned a grim situation into one filled with hope. The transformed space is a testament to their outstanding restoration prowess. Kennedy Water Damage Restoration's expertise gave us peace of mind during a challenging time.
Flood cleanupFlood restorationMold mitigation+ Quality+ Value
นนนทวัชร์1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
They managed to salvage my antique furniture after a major leak in our home. The results were beyond commendable, with a blend of traditional techniques and modern tools.
Flood restorationWater damage-related cleanup & repairFlooring+ Quality+ Professionalism+ Value
We used their services for our property, and they handled everything professionally. The staff was also polite and answered all of our questions. You can tell that they really care about their clients.
Price assessment: Great price
Services: Water damage-related cleanup & repair
Response from the owner · 3 months ago
Thank you so much for your kind words and for trusting us with your property. We're delighted to hear that you had a positive experience with our team and that our staff was able to answer your questions and provide the professional service you deserved. Your feedback means a lot to us, and we're grateful for the opportunity to serve you. We look forward to working with you again in the future!
L
Linlin ZhongLocal Guide · 36 reviewsiTotal number of Google reviews Linlin has written across all businesses on Google Maps, not just this one.
This is a not straightforward business. They guide you to another company, whose reviews and company name is totally different. Without asking your approval, they share your info, address, house conditions with some other company, and they contact you. Watch out for this business, it seems they don't do the work themselves, but subcontracting out to other business. Why don't work with sombody else directly? They will charge less.
ร
รัตนาวดี ไชยวรรณ์1 reviewiTotal number of Google reviews รัตนาวดี has written across all businesses on Google Maps, not just this one.
After discovering a hidden leak that caused damage to our dining room walls, we immediately sought Kennedy Water Damage Restoration's help. Their holistic approach and thoroughness reaffirmed our faith in professional water damage restoration services.
Positive: Responsiveness, Quality, Value
Services: Flood cleanup, Flood restoration, Flooring, Mold inspection, Water removal
Response from the owner · 3 years ago
It feels great to know we've met your expectations. Thanks for the pat on the back!
ส
สิตานันท์ สร้อยศรี1 reviewiTotal number of Google reviews สิตานันท์ has written across all businesses on Google Maps, not just this one.
A plumbing mishap led to significant water damage in our master bedroom. Their team's resilience and adept skills turned a grim situation into one filled with hope. The transformed space is a testament to their outstanding restoration prowess. Kennedy Water Damage Restoration's expertise gave us peace of mind during a challenging time.
They managed to salvage my antique furniture after a major leak in our home. The results were beyond commendable, with a blend of traditional techniques and modern tools.
Positive: Quality, Professionalism, Value
Services: Flood restoration, Water damage-related cleanup & repair, Flooring, Mold inspection, Water removal
Response from the owner · 3 years ago
Thank you for your thoughtful feedback! It's genuinely appreciated, and we're delighted you had a positive experience.
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ปณิธาน ขุนจิต1 reviewiTotal number of Google reviews ปณิธาน has written across all businesses on Google Maps, not just this one.
The expertise Kennedy Water Damage Restoration exhibited during a recent plumbing fiasco at our residence was remarkable. Their skilled team not only extracted the water quickly but also ensured our belongings were safe from further harm. Their commitment to quality water damage restoration is evident in their work.
Positive: Quality, Professionalism, Value
Services: Flood cleanup, Flood restoration, Mold inspection, Water removal
Response from the owner · 3 years ago
feedback!
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วัชพล ศรีอนันต์1 reviewiTotal number of Google reviews วัชพล has written across all businesses on Google Maps, not just this one.
Their advanced equipment combined with their experienced crew ensured a seamless restoration journey. Their efficiency and dedication are indeed unparalleled.
Positive: Responsiveness, Quality, Value
Services: Flood restoration, Water damage-related cleanup & repair, Mold inspection, Water removal
Response from the owner · 3 years ago
We appreciate your positive outlook and are glad to have met your needs. Here's to continued collaboration!
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กนกกร มากพงศ์1 reviewiTotal number of Google reviews กนกกร has written across all businesses on Google Maps, not just this one.
