Auto repair shop · Louisville, KY · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%98+6.9Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 218 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 92%
4.9★★★★★536 Google reviews · 17 photos
96%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the shop's friendly staff, thorough diagnostics, and fair pricing compared to dealerships. Reviewers highlight quick turnaround times, honest communication about repairs, and specialized Volvo expertise as key strengths. However, some lower-rated comments criticize the high cost of major labor and diagnostic fees, while others find the policy prohibiting customers from waiting on-site to be inconvenient.
Google rating: 4.9 out of 5 from 536 reviews (96% five-star).
Reviews on this page: 536 Google reviews (368 with written comments, 8 with photos).
Owner responses: the business replied to 86% of reviews.
Most recent review: October 27, 2026.
Service: Auto Repair Shop serving Louisville, Kentucky.
Data from Google, last updated October 29, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Kenny Jones Automotive IncAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kenny Jones Automotive Inc: 95/100 on this factor. Category median: 90.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kenny Jones Automotive Inc: 98/100 on this factor. Category median: 87.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kenny Jones Automotive Inc: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kenny Jones Automotive Inc: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kenny Jones Automotive Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kenny Jones Automotive Inc: 98/100 on this factor. Category median: 61.A
98
Bar = this company · dark tick = category median.
Star ratings
536 Google reviews we collected
4.9of 5
5 stars51596%
4 stars163%
3 stars20%
2 stars20%
1 star10%
Praise vs complaints
Phrases our text analysis found in 368 written reviews
98%praise
Praise64198%
Complaints112%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2229%
Reasonable5268%
Overpriced00%
Not sure34%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15524%
Quality & results11017%
Honesty & trust10817%
Price & value10216%
Speed & response6710%
Communication558%
Would recommend558%
What customers talk about
We read 368 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They fixed my issue quickly were polite and never tried to charge me more than the initial qoute and never tried to sell me on a million other service…”
“We can always count on Kenny Jones Volvo to excellent service.”
“Under the worst case scenario, 20 year old C70 with parts impossible to find Kenny Jones comes through!”
“They are honest, dependable, and provide the best customer service!”
“Prices are very affordable with highest quality work.”
“Nice but overpriced, but doing an easy job, and made up reasons to fix something I didn't need.”
“I had a lock problem and they got me in the same day to take a look.”
“Highly communicative and forthcoming from our very first conversation.”
“They are fantastic - take excellent care of their clients - would give them more then 5 stars!”
“I always appreciate their thoughtfulness with having my desk ready for me to work when I have to stay with my car for the day;-) I can't recommend them enough!”
People customers mention
Volvo101 reviews
Volvos23 reviews
Chris21 reviews
Craig16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Kenny Jones Automotive Inc for 8 kinds of job. Pick one to see what they paid and said.
Rreal6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Excellent customer service! I had a lock problem and they got me in the same day to take a look. My XC70 was an easy fix and the locks were working when I left. I've been a Kenny Jones customer for 16 years and 3 cars. They are honest, dependable, and provide the best customer service! I can't say customer service enough! - Naomi
Great priceService not listed
TTeresa6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Quick at getting me in and knowing exactly what to do had taken to another body shop with response they do not handle. Told me to take to dealership. Thank you for taking and doing a great job. It has rained several times sine you fixed and no water is coming in
Reasonable price
MMary2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Kenny Jones always takes good care of my car. Experienced techs and the nicest staff at the counter. I don’t take my Volvo anywhere else.
Ddennis8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
If you have a Volvo and you live in Louisville Kenny Jones Automotive should be your first call if something goes wrong. I called around to a few other shops to get an estimate on a repair before I found Kenny Jones, not only were they by far the cheapest they were able to get me in promptly. They fixed my issue…
EEmily4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Kenny Jones is fantastic! They had me on the road in less than 24 hours and I can't tell them how much I appreciated that. I've been using them for 8ish years and they are always upfront with the issues, concerns, and prices. They are friendly and knowledgable. I always appreciate their thoughtfulness with having my…
GGeorge8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Service people are always listening to what you tell them and then diagnosis what is to be checked by the mechanics saving you time and then mechanics not only check what was diagnosed they run a complete check on the vehicle and see if there is anything else that could be wrong and repair it. Prices are very affordable with highest quality work.
Great priceTiresSteering & suspension repairAir conditioning
Excellent customer service! I had a lock problem and they got me in the same day to take a look. My XC70 was an easy fix and the locks were working when I left. I've been a Kenny Jones customer for 16 years and 3 cars. They are honest, dependable, and provide the best customer service! I can't say customer service enough! - Naomi
Price assessment: Great price
Services: Battery
Services: Service not listed
Response from the owner · 5 years ago
Thanks
T
Teresa Schmidt6 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Quick at getting me in and knowing exactly what to do had taken to another body shop with response they do not handle. Told me to take to dealership. Thank you for taking and doing a great job. It has rained several times sine you fixed and no water is coming in
Price assessment: Reasonable price
J
Josh Eckhardt9 reviewsiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
If you have a Volvo and you live in Louisville Kenny Jones Automotive should be your first call if something goes wrong. I called around to a few other shops to get an estimate on a repair before I found Kenny Jones, not only were they by far the cheapest they were able to get me in promptly. They fixed my issue quickly were polite and never tried to charge me more than the initial qoute and never tried to sell me on a million other services or repairs. I will be scheduling basic servicing with them soon. I came for the price I think I'll stay for the honesty and integrity.
Response from the owner · 2 weeks ago
That is what we are known for. We are not always the cheapest, but we are always honest. We know the price of doing business and that is getting customers to trust us. Thank you so much for your review. Have a great day!
E
Emily Holt4 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Kenny Jones is fantastic! They had me on the road in less than 24 hours and I can't tell them how much I appreciated that. I've been using them for 8ish years and they are always upfront with the issues, concerns, and prices. They are friendly and knowledgable. I always appreciate their thoughtfulness with having my desk ready for me to work when I have to stay with my car for the day;-) I can't recommend them enough!
Response from the owner · 2 weeks ago
These are the responses that we love to hear. We try to treat you like family, so you feel comfortable coming back. Thanks again for the kind review and we appreciate your business. Have a great day!
D
David LeMaster5 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Service people are always listening to what you tell them and then diagnosis what is to be checked by the mechanics saving you time and then mechanics not only check what was diagnosed they run a complete check on the vehicle and see if there is anything else that could be wrong and repair it. Prices are very affordable with highest quality work.
Price assessment: Great price
Services: Tires, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Vehicle Inspection, Auto battery maintenance, Battery
Services: Tires, Steering & suspension repair, Air conditioning
Response from the owner · 4 years ago
Thanks
P
Patricia Reid4 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
