How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%98+6.9Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCOREKenny Jones Automotive Inc
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 536 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Reviews for your job
Customers hired Kenny Jones Automotive Inc for 8 kinds of job.
Kenny Jones Automotive Inc for auto engine diagnostic
Clear ✕All 41 Google reviews tagged “Auto engine diagnostic”
Kenny Jones always takes good care of my car. Experienced techs and the nicest staff at the counter. I don’t take my Volvo anywhere else.
Great service and very helpful and friendly staff.
I know when a diagnostic is run on my vehicle at Kenny's, and they tell me something needs attention, it really does. They explain the problem/s and help me prioritize if my older car has more than one issue. Chris and Craig are both so helpful and friendly. Great staff and knowledgeable technicians: can't ask for more.
The service desk at Kenny Jones is top-notch: they are kind and professional. Everything is thoroughly explained.,
Always helpful, always dependable, always honest, completely satisfied
Very friendly service, great communication and service. Will definitely being using them for my Volvo going forward. Highly recommend
Very nice and knowledgeable staff. Fair and honest pricing. The only place I’ll take a Volvo
I've been taking my Volvos to Kenny Jones for many years. They are honest and very knowledgeable. The staff is wonderful. I feel confident that my car is well cared for.
We have used Kenny Jones Automotive since 1998 for all of our Automotive needs. They are excellent and we wouldn't go anywhere else!
Satisfied with the work Chris and his team does.
Thorough, informative, thoughtful service.
I love working with these guys. Always professional and will explain everything that needs to be done now and what I am looking forward to in the future. I couldn't ask for anyone better.
Great service! All the concerns were addressed.
This crew couldn’t have taken better care of me. The communication was on point. They explained EVERYTHING every step of the way - before any charges were added to the bill. They presented the problems with my car and helped me to understand what to prioritize to make it affordable and what I could address in the…
I trust everything they say. I have had 4 Volvo’s. You will not be disappointed in their service.
Absolutely the best & most friendly Volvo technical service in town.
The guys at Kenny Jones Automotive went above and beyond to help me. They checked my sons car out, did exactly what I asked them to do, did a thorough inspection of the car and made suggestions on repairs and even the ones they thought could wait. Will definitely be taking my sons car back to them. Very honest and affordable.
Definitely my new “Go To” for Volvo service, I highly recommend Kenny Jones Automotive!
Very fair pricing and finished promptly. Very pleasant to work with
I thought my SUV needed plugs and coil packs and I also thought it needed 2 sensors from the computer codes it had. They diagnostic my problem and fixed my car for a third of what I was expecting. Great customer care and service
I am so glad that I found Kenny Jones Automotive. I’d been dealing with an issue for 2 years in which my 2004 XC90 would shut off and would not start unless you disconnected the battery and reconnected it. I’d taken it to 3 automotive repair shops in the past and they could not provide me with a proper diagnosis,…
Very courteous staff. They made the process so easy.
I absolutely LOVE Kenny jones automotive and all their staff. They’re honest, accurate and professional. Having a Volvo is tough sometimes because not everyone knows how to work on them, but Kenny jones automotive charges a fraction of the price compared to the dealership, and they know exactly what they’re doing. I…
I know going to Kenny Jones that I will always be treated fairly, and the work will be done professionally!
Both men standing at the desk greeted me, and were super nice. Had my CEL looked at, they gave me an estimate to fix what was wrong. Super professional, take your Volvo here!
For those women who are not mechanically inclined, these guys can be trusted! OMG they took the time to explain things so that I could understand, helping me to have a mental drawing and I could then explain to my spouse!!! I was a name and not a number. They are honest and not out to gauge you! They ONLY work in…
We've been taking our Volvo to Kenny Jones for a couple of years now and have always been happy with the experience. The mechanics are great about explaining what the problem is and telling you what needs to be fixed and what can wait. I've never felt pressured to do any unnecessary repairs and the prices are fair.
The people at Kenny Jones Automotive were knowledgeable, friendly, and honest. They were very helpful in taking care of our car in a timely manner. I highly recommend to anyone with car service needs.
Excellent group of people! They kept me up to date on what was going on and the prices were definitely better than taking it to the dealership!
I am glad I was referred to Kenny Jones Automotive when I moved to the area. My Volvo, a classic, is in good hands when I need maintenance. An excellent shop for my Volvo.
Gave me advise on how to not have to spend 3000.00 on repairs. A-1 in my book!
Professional, great customer service, quality work and reasonably priced. They had my car diagnosed and fixed within a day.
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 104 | — |
| Oil change | 89 | — |
| Auto engine diagnostic | 41 | — |
| Vehicle Inspection | 34 | — |
| Air & cabin filter replacement | 34 | — |
| Auto maintenance | 33 | — |
| Brakes | 33 | — |
| Engine repair | 27 | — |