Analyzing 6,701,3046.7M ReviewsFor 18,80618.8K Experts

Experts Reviews · Company report
Kenny Jones Automotive Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%98+6.9Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Kenny Jones Automotive Inc

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 536 Google reviews

📞 Call (502) 267-2002Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kenny Jones Automotive Inc is better than 95% of auto repair shops.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kenny Jones Automotive Inc is better than 98% of auto repair shops.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kenny Jones Automotive Inc is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kenny Jones Automotive Inc is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kenny Jones Automotive Inc is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kenny Jones Automotive Inc is better than 98% of auto repair shops.A
98

Reviews for your job

Customers hired Kenny Jones Automotive Inc for 8 kinds of job.

Kenny Jones Automotive Inc for engine repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Engine repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 111
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 27 Google reviews tagged “Engine repair”

Joe10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Kenny Jones is a rock solid Volvo Service Facility that honors the Volvo brand even better than the local dealer. They price their services and parts fairly but maintain exceptional quality and create very high value in the truest sense of the word.

Reasonable priceEngine repair+ Punctuality+ Quality+ Professionalism
ScottLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Always helpful, always dependable, always honest, completely satisfied

Great priceTiresSteering & suspension repairElectrical
LeeLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Continued outstanding service. I own a pre-owned dealership in Butchertown called Gr8CarsKY. Kenny Jones and his staff are my exclusive go-to for any Volvo. They provide a comprehensive mechanical and safety inspection, thorough evaluation and reconditioning recommendations. My most recent vehicle was a 2009 Volvo…

Customer photo from Lee's review
BrakesEngine repairVehicle Inspection
Shawn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very friendly service, great communication and service. Will definitely being using them for my Volvo going forward. Highly recommend

Reasonable priceElectrical repairAir & cabin filter replacementTires
MLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

We have used Kenny Jones Automotive since 1998 for all of our Automotive needs. They are excellent and we wouldn't go anywhere else!

Carburetor cleaningElectrical repairAir & cabin filter replacement+ Punctuality+ Quality+ Value
Rick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★

Thorough, informative, thoughtful service.

Reasonable priceElectrical repairAuto engine diagnosticEngine repair
RoyLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

HVAC unit failed. Big job! The service team took care of repairs and I will recommend this business to anyone owning a Volvo.

Engine repairA/C installation & repair+ Quality
Chuc212Local Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great people to do business with, great to work with and seem very honest and caring. They do not over sell nor push you to do anything.

Steering & suspension repairGeneral repairs & maintenanceEngine repair+ Quality+ Professionalism+ Value
Mark7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I trust everything they say. I have had 4 Volvo’s. You will not be disappointed in their service.

TransmissionElectrical repairAir & cabin filter replacement
Emilee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They were friendly, professional, and quick. I dropped my car off for engine repairs and it was ready to go the next day. They were clear on price and reasonable. Definitely recommend! Update: I just wanted to update my review and say that I have used Kenny Jones for all my car repairs for 4 years, and they have…

Engine repair+ Punctuality+ Quality+ Professionalism
Daniel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you!!!! The Kenny Jones Team went above and beyond to get my Volvo back on the road! Craig was very helpful over the phone and every interaction was positive!

Engine repair
Lee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service!

Engine repair
MarkLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I thought my SUV needed plugs and coil packs and I also thought it needed 2 sensors from the computer codes it had. They diagnostic my problem and fixed my car for a third of what I was expecting. Great customer care and service

Auto engine diagnosticEngine repair
Zoë2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I am so glad that I found Kenny Jones Automotive. I’d been dealing with an issue for 2 years in which my 2004 XC90 would shut off and would not start unless you disconnected the battery and reconnected it. I’d taken it to 3 automotive repair shops in the past and they could not provide me with a proper diagnosis,…

BrakesAuto engine diagnosticEngine repair
Bec6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Work was completed timely and correctly. Will continue to use them in the future.

Electrical repairEngine repairOil change
Don10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I trust Kenny Jones Volvo and it’s wonderful team to always be honest about what our cars need. For many years we only had Volvo cars because I had a great mechanic in Kenny Jones Volvo. I still have one Volvo and Chris at the front desk is super knowledgeable and very helpful. Recently we were on a trip and had a…

Engine repair
Ron7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Engine rebuild… fast, economical, quality.

Air & cabin filter replacementElectricalEngine repair
matthew9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great diagnosis of my many problems with my car. Kind and friendly people. Always felt like they weren't upselling.

Engine repairGeneral repairs & maintenance+ Professionalism
Rose2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Thank you for your professional experience with my car repairs. Everyone was helpful, friendly, knowledgeable and courteous

Engine repair
Bret3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service

Engine repair
AnastasiaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am glad I was referred to Kenny Jones Automotive when I moved to the area. My Volvo, a classic, is in good hands when I need maintenance. An excellent shop for my Volvo.

A/C installation & repairAir & cabin filter replacementBattery+ Punctuality+ Quality+ Professionalism
Thabit2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great honest people. love the service provided. Thanks Kenny team

Engine repair+ Value
Jerry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Engine repair+ Punctuality+ Quality+ Professionalism
Shane5 years ago★★★★★

Rating only, no written review.

Engine repair+ Punctuality+ Quality+ Professionalism
John5 years ago★★★★★

Rating only, no written review.

Electrical repairEngine repairExhaust+ Value
Jean7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BrakesAuto engine diagnosticEngine repair+ Punctuality+ Quality+ Professionalism
Barry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Engine repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 68%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance104—
Oil change89—
Auto engine diagnostic41—
Vehicle Inspection34—
Air & cabin filter replacement34—
Auto maintenance33—
Brakes33—
Engine repair27—

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