Analyzing 6,666,4966.7M ReviewsFor 18,67318.7K Experts

Experts Reviews · Company report
Kenny Jones Automotive Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%98+6.9Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Kenny Jones Automotive Inc

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 536 Google reviews

📞 Call (502) 267-2002Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kenny Jones Automotive Inc is better than 95% of auto repair shops.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kenny Jones Automotive Inc is better than 98% of auto repair shops.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kenny Jones Automotive Inc is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kenny Jones Automotive Inc is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kenny Jones Automotive Inc is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kenny Jones Automotive Inc is better than 98% of auto repair shops.A
98

Reviews for your job

Customers hired Kenny Jones Automotive Inc for 8 kinds of job.

Kenny Jones Automotive Inc for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.105
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 138
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 105 Google reviews tagged “General repairs & maintenance” · showing 20

George8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Service people are always listening to what you tell them and then diagnosis what is to be checked by the mechanics saving you time and then mechanics not only check what was diagnosed they run a complete check on the vehicle and see if there is anything else that could be wrong and repair it. Prices are very affordable with highest quality work.

Great priceTiresSteering & suspension repairAir conditioning
Moe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Scheduled maintenance and major repairs needed. Car was held over the weekend and ready one day before scheduled pick up

General repairs & maintenanceAuto engine tuning
Katherine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I know when a diagnostic is run on my vehicle at Kenny's, and they tell me something needs attention, it really does. They explain the problem/s and help me prioritize if my older car has more than one issue. Chris and Craig are both so helpful and friendly. Great staff and knowledgeable technicians: can't ask for more.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnostic
Susann16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The service desk at Kenny Jones is top-notch: they are kind and professional. Everything is thoroughly explained.,

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticOil change
DblLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The customer service was great and the staff is very knowledgeable and informative.

Great priceSteering & suspension repairGeneral repairs & maintenanceSteering & suspension replacement
Nelda11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Always the best! Friendly and competent. A brazen deer trashed my 20-yr old wagon and I had to buy a new-to-me vehicle, and even though there was a year left on the warranty, I continued to have Kenny Jones do everything it needed…and needs.

Reasonable priceGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
MikeLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Tuesrowrrhy and fair pricing.

Reasonable priceGeneral repairs & maintenance
Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Kenny Jones Auto does great Volvo Repair Service

Reasonable priceElectrical repairGeneral repairs & maintenanceAuto A/C recharge
AA4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent customer service, very quick turnaround, highly recommended!

Reasonable priceGeneral repairs & maintenance
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great service as always. Been coming for years for my daughter’s car and I trust them.

General repairs & maintenance
Jennifer10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Service is always excellent and only needed repairs recommended.

Great priceAir & cabin filter replacementGeneral repairs & maintenance
ChrisLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Kenny Jones is a top-notch, honest shop. Their communication is excellent! 3-year customer.

Reasonable priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
samLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Friendly staff and great service at a competitive price

Great priceElectrical repairGeneral repairs & maintenance
Maggie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This first visit to Kenny Jones Automotive was the best experience I have had at any dealer or auto mechanic shop. I felt confident that what was being done needed to done. I have never had someone spend so much time with me by helping me understand about what my car needed (or did not need at that time). Chris the…

Great priceGeneral repairs & maintenance
Tyler2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Took the time to get that s40 t5 short in the console fixed with NP!

Great priceElectrical repairGeneral repairs & maintenanceElectrical
Shawn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very friendly service, great communication and service. Will definitely being using them for my Volvo going forward. Highly recommend

Reasonable priceElectrical repairAir & cabin filter replacementTires
Todd12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very nice and knowledgeable staff. Fair and honest pricing. The only place I’ll take a Volvo

Reasonable priceAuto battery replacementGeneral repairs & maintenanceAuto engine diagnostic
Mary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

For a decade, you all have been taking great care of my Volvo . . . we can’t thank you enough

Great priceGeneral repairs & maintenanceVehicle safety inspection+ Punctuality+ Quality+ Professionalism
J4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I've been taking my Volvos to Kenny Jones for many years. They are honest and very knowledgeable. The staff is wonderful. I feel confident that my car is well cared for.

Reasonable priceA/C installation & repairAir & cabin filter replacementBattery
MLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

We have used Kenny Jones Automotive since 1998 for all of our Automotive needs. They are excellent and we wouldn't go anywhere else!

Carburetor cleaningElectrical repairAir & cabin filter replacement+ Punctuality+ Quality+ Value

Show more general repairs & maintenance reviews (85 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 68%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance104—
Oil change89—
Auto engine diagnostic41—
Vehicle Inspection34—
Air & cabin filter replacement34—
Auto maintenance33—
Brakes33—
Engine repair27—

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